Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Wonderful easy and quick getting paperwork and love that I was able to order a vest for our dog
I was able to stay in a hotel with my puppy with no problems whatsoever! Thank you Support Pets!
Hello Aria,
Thanks for being part of the Support Pets community — we’re honored to be part of your journey.
This program was super easy and amazing to sign up for. I love how quick and efficient they are!
Hi Nicole!
Thank you for your kind words. We're so glad the process was easy and efficient for you, and that you're happy with the experience. It's wonderful to hear your dog is now officially your Emotional Support Animal—we’re here anytime you need support!
I ordered the housing documents in error. I was trying to get a refund for this but no response
Easy and breezy. This was such a great way to get your pet certified. I really enjoyed this process
Hello Megan!
Thank you for the kind feedback. We're glad the process felt easy and worked well for you. It's great to hear you had a positive experience, and we're here if you ever need anything else.
Didn't have a problem and even when I did I had help with the issue right away! Thank you!
Hello Aniyah!
We're glad everything went smoothly and that our team was able to help when you needed it. Thank you for your feedback, and we're here if you ever need anything else.
It was easy but when you are going to renew all these popup to purchase other things is confusing
Hi Cynthia!
Thanks for your feedback. We're glad you found the process easy and appreciate your kind words. We understand the pop-ups can be a bit much during renewal—we’ll share that with our team. For help receiving your card by email, please reach out to info@supportpets. Com and we’ll make sure you get what you need.
My landlord gave me 10 days to get rid of my dog and this helped wonders! Thanks so much!
Hello Autumn,
Our pleasure! We’re so glad to hear that our service has been helpful to you.
My pup is just a baby but looking forward to traveling with my bot so we have no anxiety
Hello Patright!
That sounds wonderful! Traveling with your pup can be such a comfort, especially when it helps ease anxiety. Wishing you and your little one safe and enjoyable adventures together! If you ever need anything, we're here to help!
I like that the service was easy to sign up for and the quick delivery of documents via email.
Hello Yoosuk,
Our pleasure! We believe in creating positive, meaningful experiences for our customers, and it’s rewarding to know that we’ve accomplished that for you.
Yes, I received my esa Certificate thank you for making it so easy and smooth to get it done
Hello Michael,
Our pleasure! It’s great to hear you’re happy with our service. Thanks for your feedback!
Very good! It was fast & really affordable i love that i can go anywhere with my pet now!
Very quick to get done thank you for making it so simple my cat and I really appreciate it
Hello Edward,
Our pleasure! We’re so glad we could help. Thanks for taking the time to share your experience!
I can't wait to get all my dogs stuff and this will really help me get into a home
Hi Penny!
We're happy to hear this will help you and your dog stay together in your new home. Your bond is so important, and we’re glad we could be a part of your journey. Let us know if you ever need anything—we’re here for you!
It was a super easy process and now I'll be able to take my pet to college with me!
Hello Madi!
We're so happy to hear the process was easy for you! Having your pet with you at college will make such a difference. Wishing you the best on your journey, and let us know if you ever need anything!
Fast and efficient, easy of all instructions get all my documents printed out one day great customer service easy to follow instructions
Hello Sarah,
Our pleasure! Seeing your positive feedback keeps us motivated.
Great experience with support. They were quick and understood the value of my lil furbaby to me in helping me cope with severe depression. Would recommend if you need to move or travel with your pet the approval was back in 48hrs.
Hi there Sharmain! Thank you for sharing your experience!
We’re so glad we could help ensure that Lani could stay with you—she’s clearly such an important part of your life. It’s wonderful to hear that the process was quick and that our team was able to support you. Wishing you and Lani all the best in your new home, and if you ever need anything, we’re here to help!
Great experience! So happy I'm able to keep my dog as a ESA because honestly I love her so much I never knew I needed her mentally and emotionally. Thank you ESA for your help put my anxiety at ease knowing I have documentation for my pup.
Hello Ris,
Thank you so much for your fantastic review and for trusting us with your ESA needs! 🐾 We’re dedicated to providing the best service possible, and it’s wonderful to hear we’ve succeeded. Wishing you and your ESA all the best!
Best decision I have ever made so that my baby can live with me. Financial hardship is my biggest stressor and having my dog with me in my home has been a huge help.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela!
Thank you for being a returning customer. We're glad the process continues to be quick and worry-free for you. We truly appreciate your trust and look forward to supporting you and your pets again in the future.