Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I found the website to be too evasive on the price/cost of an ESA & the accessories which they do not provide.
Designed to give comfort, freedom, and emotional support by relieving the stress for accommodating
Our fur babies.
Hi Maxwell,
Thank you so much for your wonderful feedback! We’re so happy that our services have been able to support you and your emotional well-being, as well as assist with your travel accommodations. We truly appreciate your kind words and are thrilled that our team was able to help you access your ESA documents seamlessly. If you ever need anything else, we're here for you and your fur babies!
Internet is hard for me to do I would like a hard copy other than that everything was fine
Hello Lori,
Thank you for your feedback! We understand that not everyone is comfortable with digital formats. You can purchase a physical ESA card if preferred. Simply visit this link: https://www.supportpets.com/shop. If you need any further assistance, don’t hesitate to reach out to our support team—we’re here to help!
I was under the impression that I was getting a diploma or Certificate but only received a digital wallet card and 3 letters from a doctor...However, no specificity on what I received for what I paid.
Hello Charode,
We appreciate your feedback and want to clarify what our service includes. 💙🐾
Our ESA letter package provides official documentation from a licensed professional, which grants protections under the Fair Housing Act (FHA). This allows individuals to live with their ESA, even in housing with no-pet policies or pet fees.
If you need further clarification about what was included in your purchase, please reach out to our Customer Support Team at info@supportpets.com. We’re happy to help!
This was a renewal very easy the down load was fast and easy the doctor approved my renewal promptly thank you
Hi Thomas,
Our pleasure! Your success is a reflection of what we aim for every day.
My dog has helped me deal with PTSD, also alerts me when my Blood Sugar is to low. Makes my life easier
Financial aid should be available to those affected by natural disasters or home fires, i can get Scottys gear because it's almost an additional $100 for a simple vest and leash, etc that's way cheaper elsewhere.
Hello Zachary,
Thank you for sharing your thoughts with us. We understand how difficult it can be for those affected by natural disasters or other challenging situations, and we truly empathize with your concerns. We will take your feedback into account as we continue to improve our services. We strive to be as transparent as possible, and we're sorry for any confusion regarding the shipping costs.
Regarding financial aid for vests, leashes, and trackers, we currently don’t offer assistance programs for those specific items, but we’re always working to improve and may look into that in the future.
If there’s anything else we can do to help or if you have more questions, please feel free to reach out. We're here for you!
I needed to cancel training. As it not needed.
I just wanted to renew Suzie's membership.
I guess online might not have been the way, I was looking for a phone number to call.
Hi Gailmarie,
Thank you for sharing your experience! 🐾💙 We’re glad to hear you found our staff support excellent. While we currently don’t have phone support, our team is readily available to assist you via email at info@supportpets.com or through the chat option on our website.
We’ll gladly help you with Suzie’s membership renewal and ensure the process is as smooth as possible. If you need further assistance, don’t hesitate to reach out—we’re here for you! 😊
I absolutely. Impressed with how easy it was to register my dog. I will absolutely share with other friends and family.
Hello Mercedita,
Our pleasure, we're so glad to hear that you had a great experience! 😊🐾 Making the process simple and stress-free is our goal, and we truly appreciate you sharing your experience with friends and family. If you ever need any assistance, we're here for you. Thank you for your support!
Thank you so much. This is gonna be great for me because I love my Chihuahua one hurricane 17 years old. She was a Chihuahua. Her name was Nana. Acosta, she's in heaven I do have PTSD and fibromyalgia I live with my thank you for the support. Mabel means so much to me now looking forward to having that so she can be with me my baby and thank you for the card I hope to get my car sooner. We're going on vacation to Philadelphia on the train, happy holidays from Angelina and Mabel thank you
My experience getting my fur baby ESA approved was easy and simple to apply for. The support pet team is phenomenal they are extremely helpful with any issues you may have and any questions you may have. The bundle packages are great to have and the speediness of how fast you get your order is at least about a week for shipping and delivery. Everything comes with tracking and you get all of your important documents through PDF and easy to save to your file. The other great thing is you also get a Digital ID for your fur baby to always have at your finger tips! Very thankful for Support Pet Team and Foundation!
Hi Tiffany! We're so happy to hear you had such a great experience! It’s wonderful to know that the process was easy and that you found our team helpful and supportive. Keeping everything accessible with digital and physical documents makes things so much more convenient, and we’re glad you found the bundle packages valuable. Thank you for trusting us and for your kind words—we’re here whenever you need us! Wishing you and your fur baby all the best!
Was very pleased with this service. The site was easy to navigate, and certificate was delivered fast.
Hi Eric,
Our pleasure! Your appreciation inspires us to keep delivering our best.
I don't think I purchased what I needed to. I wanted to travel with Cooper if needed and that's not what I got
Hello Roxann,
We understand your concern and want to clarify things for you! Our ESA letters provide housing protection under the Fair Housing Act, but they do not guarantee travel accommodations, as acceptance is at the discretion of airlines and other travel providers.
If you feel that your ESA letter didn’t meet your needs, we're here to assist! Please reach out to our customer support team at info@supportpets.com, and we’ll be happy to help you with any questions or adjustments you may need. You can also visit our website at www.supportpets.com for more details.
To many offers and misleading payment information I ended up paying for more than I wanted to porches
Hello Ronald,
We’re really sorry to hear that you had a frustrating experience with the payment process. Our goal is always to make the process as clear and straightforward as possible, and we truly appreciate your feedback.
If you feel that you were charged for something you didn’t intend to purchase, we encourage you to reach out to our customer support team at info@supportpets.com or through the chat option on our website. They’ll be happy to assist with any billing concerns or help resolve any confusion.
To much trying to sell add on at this time. Better to leave them to follow email
My experience was quick and easy with Support Pets. It was about a two day turnaround so pretty quick.
Hi Heath,
Thank you for sharing your positive experience! It’s always a pleasure to serve customers like you. If you ever need anything, we’re here for you. Have a lovely day!
It's been hell. To keep my Baby. And hell to pay. Or should I say Rob Peter to pay Paul. So thankful. My stress level is at a 8 now
Hello Monica,
We’re so grateful to hear that we could make a difference for you! We truly understand how tough it can be, and we’re so glad we could help ease some of that stress. You and your Baby deserve peace of mind, and we’re honored to be part of that journey with you. If there’s anything else you need, don’t hesitate to reach out. We’re here for you every step of the way! 💙😊
I was surprised how well the paper to get done.
Doctor did a great job. Having my emotional
Support dogs is blessing. They have really helped
The stress level and trauma that I have experienced
Hello Lee,
Thank you for sharing your experience! We’re so glad to hear that the process went smoothly and that your emotional support dogs have made such a positive impact on your life. They truly are a blessing, and we’re honored to have played a small part in helping you find relief and comfort. If you ever need anything else, we’re here for you. Wishing you and your furry companions all the best! 🐾💙
I had an amazing experience with Support Pets. The process of obtaining my ESA letter was straightforward, quick, and stress-free. Their team was professional, understanding, and truly cared about my needs as a pet owner. The customer support was responsive and answered all my questions in detail. My letter was accepted without any issues, which made a significant difference in my life. I highly recommend Support Pets to anyone looking for legitimate and compassionate assistance.
Hello Johana! Thank you for sharing your experience!
We’re so glad to hear that the process was straightforward and stress-free for you, and that our team was able to provide the support and understanding you needed. Knowing that your ESA letter made a positive difference in your life means so much to us. If you ever need further assistance, we’re here to help. Thank you for recommending us!
I would recommend this place to anyone who needs help with keeping their pets with them...it was fast and easy.
HI Claudia,
Thank you for sharing your experience with us! Your trust means so much. Have a wonderful day!
. It was easy and quick. Got my approval letters in less than a day. The questions were direct and there were no issues with the whole experience. Looking forward to receiving my pups vest, leash and badge.
Hello Annette,
Our pleasure! It’s an honor to play a part in your positive experience.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Annette,
We understand your concerns, and we want to assure you that we are fully transparent with our pricing. All costs, including for the ESA letter and any optional accessories, are clearly listed on our website and are part of the payment process during the ESA letter application. If you have any questions or need further clarification, please feel free to reach out to our customer service team at info@supportpets.com or via the chat option on our website. We’re here to help!