Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was surprised how well the paper to get done.
Doctor did a great job. Having my emotional
Support dogs is blessing. They have really helped
The stress level and trauma that I have experienced
I had an amazing experience with Support Pets. The process of obtaining my ESA letter was straightforward, quick, and stress-free. Their team was professional, understanding, and truly cared about my needs as a pet owner. The customer support was responsive and answered all my questions in detail. My letter was accepted without any issues, which made a significant difference in my life. I highly recommend Support Pets to anyone looking for legitimate and compassionate assistance.
Hello Johana! Thank you for sharing your experience!
We’re so glad to hear that the process was straightforward and stress-free for you, and that our team was able to provide the support and understanding you needed. Knowing that your ESA letter made a positive difference in your life means so much to us. If you ever need further assistance, we’re here to help. Thank you for recommending us!
I would recommend this place to anyone who needs help with keeping their pets with them...it was fast and easy.
HI Claudia,
Thank you for sharing your experience with us! Your trust means so much. Have a wonderful day!
. It was easy and quick. Got my approval letters in less than a day. The questions were direct and there were no issues with the whole experience. Looking forward to receiving my pups vest, leash and badge.
Hello Annette,
Our pleasure! It’s an honor to play a part in your positive experience.
I love Support Pets! They saved my life by allowing me to keep my best friends with me every step of the way. They are amazing!
Hi Dominique,
You're very welcome! We're so glad everything went smoothly and that we could help you keep your dogs right where they belong—with you. If you ever need anything else, don’t hesitate to reach out.
It was easy and convenient, got the paperwork to move in a week and my baby is registered
Hello Robert,
We're so happy to hear the process was convenient and helped you get what you needed for your move! It's great to know your baby is now officially recognized as your support animal. Thanks for choosing us with confidence!
They just made everything easy. If I had any questions they would help and explain things to me.
Hello Virginia!
We’re really glad to hear the process felt easy and supportive for you. It’s important to have someone walk you through it when you're dealing with anxiety, depression, or PTSD, and we’re honored to be part of that journey with you. If you ever need anything else, we’re here to help.
Within 48 hours my emotional support animal was accepted. I have not taken the smile off my face.
Hello Craig!
This makes us so happy to hear! We’re thrilled everything worked out so quickly for you. Give your ESA some extra love from us!
Will never try again didn't get any paper work or vest or anything payed for all of it
Hi Debora,
We’re really sorry to hear that, and we understand how frustrating that must be.
Please reach out to our support team right away at info@supportpets.com or through the live chat at www.supportpets.com, and they’ll look into your order and make sure everything gets resolved. Be sure to include your order details so they can help you as quickly as possible.
We truly want to make this right.
It was very quick and easy. I highly recommend if you need assistance getting your pet with you.
Hi Jana!
Thank you for sharing your experience. We're so glad the process was quick and easy for you. Traveling with your pet can be incredibly meaningful, and having the right support can make all the difference. While ESA protections apply mainly in housing within the U.S., acceptance during travel or in public places can vary depending on local policies. We hope your journey is smooth and that you and your companion enjoy every moment together.
Smooth sign up! Quick documents! My Harriet is good to go! She's my copilot on all our adventures.
Hello Cheryl,
That’s wonderful to hear! We're so glad the sign-up was smooth and that Harriet is all set for your next adventure together. Wishing you both many happy, stress-free travels ahead! If you ever need anything, we’re here for you.
Great money wise with two dogs. Spoke with someone to make sure my letters were on there way.
Hello Sarah,
Thanks for sharing your feedback. We're glad to hear it was a good experience for you, especially with both dogs. It's great that you were able to connect with someone to confirm your letters were on the way. Let us know if you need anything else.
I had a referral and used it to register my two cats. The process was easy to do.
Easy and user friendly. Now I won't be stressed knowing I have Lucas with me all the time
Hello Eric,
That’s wonderful to hear! We’re so glad the process was easy for you—and even happier that you now have peace of mind knowing Lucas can stay by your side.
If you ever need anything else, we’re here for you. Enjoy every moment with your ESA!
All I did was fill everything out, give the honest truth, and within 24hrs I had everything I needed.
Hi there Jessica!
That’s exactly how it should be—simple, honest, and fast. We’re glad everything worked out smoothly for you. Let us know if there’s anything else we can help with!
Easy to fill out the application and very quick turnaround. The mobile card is a nice touch now.
Hello Sherri!
Thank you for being with us over the years. We're glad the process continues to be quick and easy for you, and that you're enjoying the mobile card feature. We truly appreciate your continued trust and support.
Fast and easy. With in 3 days it was all done. I would recommend to any in need.
Hi Brian!
We’re so glad you had a fast and smooth experience! Thanks for trusting us and recommending our service—it means a lot. If you ever need anything down the road, we’re always here to help!
I had an issue with the price I paid and asked for help but haven't received it yet.
Hi Hoda!
Thanks for your feedback. We're sorry to hear about the issue and any delay in support. Please reach out to us at info@supportpets.com with your order details, and we'll make sure it gets resolved. We appreciate you choosing us and are here to help.
Very easy to sign up - will have to wait and see how ti works in the real world.
This was my third year getting my dogs an ESA certification. The renewal process is fast and easy
Hello Michael,
Our pleasure! We’re always happy to assist in any way we can.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lee,
Thank you for sharing your experience! We’re so glad to hear that the process went smoothly and that your emotional support dogs have made such a positive impact on your life. They truly are a blessing, and we’re honored to have played a small part in helping you find relief and comfort. If you ever need anything else, we’re here for you. Wishing you and your furry companions all the best! 🐾💙