Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy to sign up - will have to wait and see how ti works in the real world.
This was my third year getting my dogs an ESA certification. The renewal process is fast and easy
So far applying was easy. I hope it's not a scam. $99 dollars is a lot to lose.
Little early to give a review. I just got the docs. Haven't received the vest, lease, tag ect...
Hi Donna!
We appreciate your feedback and are happy to hear you received your documents! Your peace of mind is important, and we’re glad we could help. If you have any questions about your order or tracking for your vest, leash, or tag, feel free to reach out to our support team. We're here to help!
It was good and fast. Like the card I got now I need a best for my dog
So happy I was able to make my Soul Li'on an emotional support member. Now I can relax.
Hi Sunny!
We're so happy to hear that the process was simple and hassle-free for you! Having Soul Li'on as your emotional support companion must bring so much comfort. If you ever need anything, we're here to help!
I had heard such approvals took mo the and were so expensive but Support Pets made it so quick and easy and at an affordable price too! Thank you! And thanks from my furry friend too!
Hi Jason,
We’re so glad to hear you had a positive experience. Your support means the world to us. Have an amazing day!
Iam still no reserved nothing no certificate, no name tag no ID for my dog is emotional dog I need travel with my dog out country
Hello Rosaura,
We're very sorry to hear you haven't received your ESA documents and accessories yet. We understand how important this is, especially with your upcoming travel plans.
Please contact our support team immediately at info@supportpets.com or use the live chat on our website (www.supportpets.com) with your order details and name so we can look into this right away and ensure you receive your items.
Good program for all we are happy to be part of! To have my dog wit my out of big cost of rent and take her everywhere is my apressiation to the program!my dog is whit me when a needed emocional suppor thank you!
Now the correct name is on the document is better but other than that it was a beautiful and easy experience.
Hi Alice,
Thank you for taking the time to share your positive experience with us! We're so glad to hear that our service met your expectations. It’s always a pleasure to assist customers like you. If you ever need anything else, don’t hesitate to reach out. Wishing you a great day!
I was not able to reset my password, to find the page. No one contacted me until the following day. I guess it's your web site that is not customer friendly. I requested a phone call but never received one.
Hi Patricia,
We sincerely apologize for the inconvenience you've experienced, and we understand how frustrating this can be. We strive to provide timely and helpful customer service, and it's clear we missed the mark this time.
Please allow us the opportunity to make things right. You can reach our support team directly at info@supportpets.com.
We value your feedback and will work to improve our services.
Chatted 3 times online regarding my auto renewal and auto renewal price. Auto renew never happened and I was charged more than the Amount I was told. Was hung up on during chat. Really questioning my decision to renew with you. Will not recommend.
Hello Jackie,
We’re very sorry to hear about your experience. 💙🐾 That’s not the level of service we want to provide, and we understand how frustrating this must be.
Please reach out to our Customer Support Team at info@supportpets.com, and we’ll make sure your concerns about the auto-renewal and pricing are addressed properly. We truly appreciate your patience and the opportunity to make things right.
This process was very easy and affordable! I am now able to have my animals with me everywhere as they provide me with emotional support.
Hello Ava,
Thank you for taking the time to share your experience! Your support means the world to us. Have a lovely day!
I had no problem getting this done. The features were easy to use and explained step by step
Hello Jacqueline,
Our pleasure! Your kind words mean so much to us. Thanks for sharing your experience!
I am very grateful for the service provided and quickness I received the ESA forms but I was taken back a bit by the numerous amount of emails and texts I received while waiting for the approval and after. I wanted to get the ESA vest and other articles for my fur baby but could not afford it the day I first placed my order. And now the emails keep coming even though I've already purchased the ESA package. And now I can't go back and re-order the vest since it's combined in the initial package which makes no sense for me to order a new ESA approval as the current is good for a year. So now I'm forced to unsubscribe to avoid the influx of advertising.
Hello Yvette,
We’re truly sorry for the frustration caused by the influx of emails and texts, and we appreciate your feedback—it helps us improve! You don’t need to reorder an ESA package to get the vest or other items for your fur baby. These can be purchased separately at https://www.supportpets.com/shop.
We apologize again for the inconvenience caused by our emails, and you’re welcome to disregard or unsubscribe from them if they no longer serve your needs. Thank you for choosing our service, and we’re here if you need further assistance! 🐾💙
Took a few conversations back and forth but was able to get my cat ESA approved and my apartment documents signed by a licensed doctor so he can live with me rent free! Would highly recommend!
Hello Andrew,
We’re so grateful for your positive feedback! Knowing that Support Pets could make a difference for you truly brightens our day. Thank you for sharing your experience. Have a fantastic day!
My experience with Support Pets was easy & received my papers quick. Thank you for your help with my fur babies. They are my world & I honestly do not know what I would do without them. They have gotten me through some really difficult things & are a comfort to me.
Hi Tammy,
Our pleasure! We truly appreciate your kind words. We're glad to be part of your journey!
I had a very easy experience with this company, registering my dog as a ESA animal. I am very pleased with my experience.
Hi Brittany,
Your feedback is incredibly valuable to us! We’re so glad to know we met your needs. If you need further support, don’t hesitate to reach out. Have a great day ahead!
I did have a mix up I didn't realize I had checked box for the new ESA CARD AND MEDICAL LETTERS, to be sent each year. But it was all straightened out by a wonderful woman named Honey, thank god for her 👍now I'm waiting on new card and tag for his collar before we leave for Florida in few weeks
Hi there! Thanks for your positive review and support!
That’s great to hear everything got sorted out!
It sounds like Honey was a lifesaver— I’m sure your new card and tag will arrive soon, just in time for your trip to Florida.
Count on our customer support team! We are always here to help!
Wishing you and your furry friend safe travels and lots of sunshine!
Thanks for trusting and chosing us!
This year was a lot smoother with the turnaround on documents. Much easier process and appreciate the time.
Hi Jenna,
We’re thrilled to hear about your positive experience! Thank you for trusting us, and have an amazing day!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
Our pleasure! We’re always happy to assist in any way we can.