Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This year was a lot smoother with the turnaround on documents. Much easier process and appreciate the time.
Never had to call to speak to anyone. Fast and easy online request. Received documents via email. Will definitely recommend
Hi Sheila,
Thank you for taking the time to share your experience! We’re glad we could help you along the way. Feel free to reach out to us anytime. Have a wonderful day!
Thank you so much. This time, as well as last time, I have been able to receive my documentation very quickly and the process if very very easy. I also suffer from PTSD, something I hate to disclose to anyone, so going this route other than from the "head shrinker" is so much easier and more discreet.
Hello Diane,
Our pleasure!
Thank you so much for your kind words! 💙🐾 We're so glad to hear that the process was quick, easy, and discreet for you. Your comfort and satisfaction mean everything to us, and we appreciate you trusting us with something as important as your ESA documentation.
I filled out all of the paperwork did the questionnaire received my package in the mail only to find the pet vest was extremely too small tried to contact someone to correct the issue have not heard anything back nor received a vest that actually fits my pet my pet would wear I presume probably a size medium I was sent a 2X small vest it will not work for me other than that I am somewhat satisfied with the overall experience has taken quite a long time to fulfill
Hello there,
We sincerely apologize for the inconvenience caused by receiving the incorrect vest size and the delay in resolving the issue. This is not the experience we want for our customers, and we deeply appreciate your patience.
Please reach out to us again, we've sent you further details on a private message.
Thank you for your understanding, and we’re committed to making this right for you and your furry companion. 🐾💙
Thank you for making this process so easy! Your support is going to have a positive impact in my daily activities.
Hello Milagros,
Our pleasure! We’re committed to making every experience with us a great one.
This is easy to do, yet extremely important and necessary. Thank you so much for being there for those of us that need you!
Hi Keola,
Thank you for your thoughtful feedback! Your support keeps us motivated every day. Have a lovely day!
The process was so easy and swift. I'm so thankful to be able to take my fur pet with me everywhere and I didn't have to pay hundreds of dollars and go through months of training.
Hello there! Thank you for your kind words and for sharing your story.
We’re so glad that the process was easy and met your needs, allowing you to keep your furry companion by your side. Pets truly bring so much love and support into our lives, and it’s wonderful to hear how much your pet helps you. If there’s ever anything else we can assist with, we’re here for you!
Thanks for trusting and chosing us!
I have not received my product and they sent me email saying I received one of my items my genius tag along other things I paid for I didn't get.
Hi Lawrence,
We sincerely apologize for the inconvenience and understand how frustrating this must be. If you’ve already reached out to our support team but haven’t seen any resolution, we’d like to ensure your issue is addressed promptly.
Please follow up with our team at info@supportpets.com or through the chat feature on our website, providing details for faster assistance.
We’ll prioritize resolving this for you and ensure you receive the items you paid for. Your satisfaction is very important to us, and we appreciate your patience while we sort this out. 🐾💙
Got the ESA certification literally the next day and all the paperwork was super easy to access and download
Hi Nell,
Our pleasure! Helping you with your ESA, is why we’re here.
This website is perfectly designed for us to be able us to use it and get the information needed to make an informed decision!
Hi Diana,
We’re so grateful for your positive review! It's always a pleasure to hear that we’ve been able to assist you. If you need any further help, feel free to contact us. Have a fantastic day ahead!
Hello, I was offered the renewal rate for $99. However, my card was charged $134. Why did I not get the $99 rate?
Hi Vanjia,
We apologize for any confusion regarding your renewal rate. To resolve this, we recommend reaching out to our customer support team directly through our website’s chat feature or by emailing us at info@supportpets.com. We will look into this matter for you and make sure everything is sorted out. Thank you for your patience!
I have MS and my family bought me a mini doxie for my ESP he is my everything and I am now able to go anywhere with him.
Thank you Support Pets
Hi Rebecca,
Thank you so much for sharing your story—it truly means a lot.
We’re honored to have played a small part in supporting you and your mini doxie. It’s incredible to hear how much he means to you and how much comfort he brings as part of your journey with MS.
Wishing you both continued strength, love, and many adventures together. We're always here if you need.
I was charged wrong but they quickly got back to me and are going to do a credit
Hi there Mary! Thank you for your continued trust in us!
We're glad to hear that our team was able to resolve the issue quickly for you. If you ever need further assistance, we're always here to help!
The process to certify my pet as ESA was simple, easy to follow and a great way for me to have him with me at all times as needed with out any hassle. Thank you so much support pets!
It is our pleasure to assist!
Enjoy the best of life with your ESA
Thanks for trusting and choosing us
I'm still waiting on receiving everything that was offered along with my documents. I have not received anything yet it took over 3 week to get the letter. But beside that everything else is fine.
Hi Maria,
We’re very sorry to hear about your experience and the delays you’ve encountered. This is not the level of service we aim to provide, and we truly apologize for the inconvenience caused.
If you’re still waiting on items included with your order, please contact us directly, we've sent you a private message including details.
Your satisfaction is important to us, and we’ll do everything we can to make it right. Thank you for your patience. 🐾💙
Just received the support pets harness for Bailey, however it is too small. Getting ready to do an exchange.
Hello Jeffrey,
Thank you for reaching out, and we're sorry to hear the harness isn't the right size for Bailey. To initiate an exchange, please contact our customer support team at info@supportpets.com or use the chat option on our website. We'll make sure to get you the correct size as soon as possible! We're here to help with any questions or assistance you need. 😊
Fast response times and extremely helpful. Everything has been a smooth process from start to finish.
Hi Markisha,
Our pleasure! We love creating experiences that bring value to you.
I filled out the paperwork and their team checked it out.
I had my answer in no time.
They were good to follow up to make sure that I got my paperwork.
I'm very happy
Hello Sharron,
Thank you so much for sharing your experience! 🐾💙 We’re thrilled to hear that the process was quick and seamless for you and that our team was able to provide the support you needed. If you have any further questions or need assistance in the future, we’re always here to help. Thanks for choosing us! 😊
Happy with it it was very easy to go through the system. And answered all my questions.
Thank y'all so much for making something stress free! And I got the papers the next day
Hi Samantha,
We’re so happy to hear it was a quick and stress-free experience for you! Thank you for trusting us, and big thanks to your friend for the recommendation. Wishing you and your furry friend lots of happiness together!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jenna,
We’re thrilled to hear about your positive experience! Thank you for trusting us, and have an amazing day!