Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The process was quick and easy. We never thought we would be able to qualify our pets.
I've had her as an esa for 2 years now and I finally get to train her
Hello Iris,
That’s wonderful to hear! We’re so glad you’ve had your ESA for two years and are now taking the exciting step toward training—that bond only gets stronger.
Thanks for choosing us and trusting what you heard—we’re here to support you every step of the way.
This was a quick and easy service to do. Got my animal licensed in under a day!
Hi Amber,
Thank you! We’re so glad the process was quick and easy for you.
Just to clarify—there’s no official license or registry required for an ESA. What makes it official is your letter from a licensed professional, which gives you legal protection for housing.
We appreciate the recommendation and are here if you ever need support again.
This is a wonderful service for people who depend on their furry friends for comfort and support.
Hello Charles!
Thank you for sharing your experience. We’re so glad we could help make it possible for your Golden Retriever to stay right by your side in your new home. Clear communication and quick support are what we strive for, and it’s great to hear that made a difference for you. We're always here if you need anything moving forward.
GREAT! Definitely recommend. It was quick and easy! Got back to me quick sooner than 24 hours!
It was a lot easier to get my letter than I thought it would be. Thank you!
Hi Bobbijo!
We’re so happy to hear the process was easier than you expected. Thank you for trusting us to help you get everything you needed. If you ever have any questions or need anything else, we’re here for you.
Thank you so much! Now Lala and i can enjoy!
The experience was very easy and smooth
Hello Salomon,
We’re so glad to hear that — and we’re thrilled Lala is officially by your side! 🐾
Thank you for trusting Support Pets. We’re proud to make the process easy, smooth, and 100% legitimate.
Here’s to the comfort, freedom, and support you both deserve!
It was easy and not difficult to renew. With the exception of having to write this review
Hi Donald,
Glad to hear the renewal process was easy for you — and we’re happy we could quickly correct your documentation. Thanks for sticking with us, and for taking the time to share your experience!
I've been willing to do it for awhile, finally I got enough money for both my pets.
Hello Teka!
We’re so glad you were able to move forward and get everything set up for your two cats—they clearly mean the world to you. It’s wonderful to hear how much support they’ve given you during tough times. Thank you for trusting us to help make sure they can stay by your side without the added stress of high fees. We’re here if you ever need anything else!
Super easy and fast! I feel so relieved to have this off of my to do list!
Hi Antonio!
We’re really glad the process was easy and gave you some peace of mind. Thank you for trusting us after seeing the positive feedback. We’re always here if you need anything moving forward.
This was the easiest quickest process I think I have ever done. Thank you all very much
Hi there Krystal!
That’s wonderful to hear—thank you for sharing! We’re so glad the process was quick and easy for you and your companions, Oscar & Bandit. If you ever need anything, we’re here for you!
The site was easy to use. There were many updates via email as I completed the process.
Hi Beverly!
Thank you for sharing your experience! We're glad to hear the process was smooth and that everything was resolved to your satisfaction. If you ever need anything in the future, we're here to help!
Gives me peace of mind that if in stress situation sadie is there to give me support
Hello Teresa!
It’s wonderful to hear that Sadie brings you that kind of comfort—our pets can be such a steady source of support during tough moments. We’re glad we could help give you peace of mind and make it easier to keep her by your side when you need her most.
Very easy. I love that this is here for those of us that really need our babies
Hello Joy,
Thank you so much for your kind words! We're so glad we could help make things easier for you and your baby.
It means the world to us to support people who truly need their furry companions. If you ever need anything, we’re always here for you. Enjoy every moment with your ESA!
This experience was very, very fast and super easy! Would recommend to keep your fur baby safe!
Hello Tekerria!
We're so glad to hear everything went smoothly and that you feel secure with your fur babies by your side. Thank you for the recommendation, and we're here if you ever need anything else.
Easy to use and work with. Would recommend in the future. I am happy to have certification
Hi Chance!
Thank you for your kind words! We're glad the process was easy for you and that you're happy with your certification. We truly appreciate your recommendation and are here anytime you need support!
I truly didn't realize how simple it was! Very fast response to getting the letters I need!
Hello Carol,
That’s so wonderful to hear! 💙 We’re thrilled the process was simple and gave you peace of mind. Your kitties are lucky to have you—and we’re so glad we could help keep them right by your side.
Very easy process to get my Luna registered as ESA. I would recommend to others in need
Hi Lindsay!
Thank you for your kind words! We're so glad the process was easy for you and that Luna is now officially your ESA. It means a lot that you came to us through a recommendation, and we're here anytime you need support.
This was super fast & efficient! I can now live comfortably in my apartment with my pets.
Hi Myneik!
You're very welcome! We're so glad the process was quick and helped you feel more at ease in your home with your pets. We're here if you ever need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael!
We’re so glad to hear the process was smooth for you and that you were able to qualify your pets—it makes a real difference! Thanks for choosing us and trusting our team to help.