Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick and easy, the doctors move relatively quickly to get you and your pet taken care of.
Hi Lanikah!
We're so glad to hear that you had a quick and easy experience! Our team works hard to ensure everything is processed efficiently. Thank you for trusting us, and if you ever need anything, we're here to help!
This is a good process to get through, very easy. Understandable! They get right on your request.
Hello James,
Our pleasure! It’s great knowing we’ve earned your confidence.
Super fast and easy to use! Was able to get my pet registered in about 10 minutes.
Hello Rebekah!
That's great to hear! We're so glad the process was quick and easy for you. Thanks for choosing us—wishing you and your pet all the best.
Fast and easy process! I had my letter in less than 36 hours! I would definitely recommend!
Hi Melanie!
Thank you for the great feedback. We're glad to hear the process was quick and smooth for you, and that you received your letter so fast. We appreciate the recommendation and are happy you found us through Facebook.
The whole process was very easy to comprehend. It also didn't take long to receive my documents.
Hi Danielle!
We're so glad to hear that you found the process easy and efficient! Getting your documents quickly is our goal. Thank you for trusting us, and if you ever need anything, we're here to help!
So far very easy and user friendly website. Looking forward to seeing how easy the total process.
Was very quick and easy. By far recommend to anybody who needs to get their dog ESA'd
The experience ended up good, but I had to email several times to get it straightened out
Hello Anthony!
Thank you for your patience and for giving us the chance to make things right. We're sorry for the mix-up and truly appreciate you sticking with us through the process. We're glad it was resolved in the end, and we're here if you ever need help again.
Great can't wait to use it with my up coming trip. My dog helps me stay happy
Hello Erin!
That sounds wonderful! We're glad you had a great experience and that your dog provides you with so much support. Wishing you a smooth and stress-free trip—safe travels!
Process was a breeze. I had some personal issues and there customer service was more than helpful.
Hello Cynthia,
Our pleasure! We’re committed to making a difference through the services we provide, and it’s heartening to hear that you’ve had such a positive experience with us.
Very easy and smooth process. The turnaround time was prompt and under 24 hours to get certified.
Hi there Eduardo!
We're so glad to hear that you had a hassle-free and smooth experience! Quick turnaround time is something we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
Im renewing with the program but find it great for traveling with my 4 legged family member.
Hi Fay!
We're happy to hear you're renewing with us and that the program has been helpful for traveling with your four-legged family member! Thank you for trusting us again. Let us know if you ever need anything—we're always here to help!
Quick and easy the process didn't take long at all. I'm glad to have found the service
It was a nice and simple process, it also didn't take long to get approved. Very satisfied.
They did a marvelous job and I would recommend them to anybody who needs a service animal?
Very easy to obtain for my new support pet. She replaced my other dog who passed away.
Hi Dorothy!
We're so sorry for your loss, but we're glad you found a new support pet to be there for you. It’s great to hear the process was easy for you. If you ever need anything, we’re here to help!
A good experience in that the process was quick and the questions were not difficult to answer
Hello Daphne,
Our pleasure! We’re always striving to improve, and your feedback reassures us that we’re meeting expectations.
Super quick, just what I needed! 😊 I'm so glad I chose to do this through you guys!
Hi Ashley!
We're so happy to hear you had a quick and positive experience! Thank you for trusting us, and we appreciate your friend's referral. If you ever need anything, we're always here to help!
My experience using support pets was overall amazing, they were very quick to give me my documents!
Hi Jasmine!
We're so happy to hear you had an amazing experience! Providing fast and reliable service is our priority. Thank you for choosing us, and if you ever need anything, we're here to help!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amy!
Thank you for your continued trust over the years! We're so glad you've had a smooth experience and that we've been able to support you and your dog. We're always here if you need anything.