Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
A good experience in that the process was quick and the questions were not difficult to answer
Super quick, just what I needed! 😊 I'm so glad I chose to do this through you guys!
Hi Ashley!
We're so happy to hear you had a quick and positive experience! Thank you for trusting us, and we appreciate your friend's referral. If you ever need anything, we're always here to help!
My experience using support pets was overall amazing, they were very quick to give me my documents!
Hi Jasmine!
We're so happy to hear you had an amazing experience! Providing fast and reliable service is our priority. Thank you for choosing us, and if you ever need anything, we're here to help!
I needed a letter for moving and i got my information back in less than 2 days
Hi Diane!
That’s great to hear! We’re glad we could help you quickly and make your move a little easier. If you need anything else along the way, feel free to reach out—we’re here for you!
It was very much pain free to decide to be able to take my Dog; ZUKO with me when I go out in the world. Thank you ALL so much!
Hi Carla!
We're so happy to hear that you and Zuko can now be together wherever you go—that bond is truly special. We're glad the process was easy and that you gave it a second look. If you ever need anything, we're always here to help!
Very easy to register my babies. The two for one was great for me. Now only if there was a plan for three it would be perfect. Lol!
Hello Jacqueline,
Thank you so much for sharing your experience with us! 🐾💙 We’re thrilled to hear that the process was easy and that you enjoyed the two-for-one option—that’s such a great deal! And hey, a plan for three? Now that’s an idea we’ll have to keep in mind. 😉🐶🐱
We’re also glad our customer service team was able to quickly resolve the issue with your documents and login. If you ever need further assistance, we’re always here for you. Wishing you and your fur babies all the love and cuddles!
They make sure you get everything you need for your pet to be an emotional support animal!
Hello Sheyenne,
Our pleasure! We’re grateful for your kind words. Thanks for sharing your thoughts with us!
I got my ESA documents but I received my LIVE ESA Digital ID first with the old expired date of Jan 8th 2025. I sent messaged and haven't gotten my updated LIVE ID.
Hello AnnMarie,
We sincerely apologize for the mix-up with ESA ID. We understand how important it is to have the correct documents, and we're sorry for the inconvenience this has caused. Please be assured that our customer support team is working on it, and you should receive your updated ID soon. If you haven't heard back yet, we recommend reaching out to our customer support team at info@supportpets.com or through the chat on our website. They should be able to assist you promptly.
Thank you for your patience, and we hope everything gets sorted out soon. Have a great day!
Getting my dog certified as an ESA was simple. Got my letters emailed to me very quickly.
Hello Cayla,
We’re so glad to hear your experience was smooth and that your letters arrived quickly!
Thank you for trusting Support Pets — and big thanks to those who recommended us. We’re proud to help make emotional support simple, legitimate, and accessible.
No issues with emails or anything! Fast and reliable! Easy to understand, easy to download documents, absolutely great!
Hello Colleen,
We're so glad to hear that you had a great experience! Your feedback means a lot to us. If you ever need anything, don’t hesitate to contact us. Have a wonderful day!
I have had a personal emotional support dog for 10 years, but I never wanted to get formal documentation. But a new living situation forced me to have to get one pretty quick. I had my document before 48 hours and it was a lifesaver!
Hi there,
Our pleasure! We’re so glad we could provide the service you were looking for. Thanks for your trust!
My experience with support pets for the last 3 years has been amazing. Customer service was also great a very quick in response.
Hi Hannah,
Thank you so much for your thoughtful review! We’re thrilled to hear that you had a positive experience. If you need anything else, don’t hesitate to reach out. Have a great day!
Great Step by step instructions I love how fast I got the paper work I was on my way to rent a house and the paper came in my email
Hi Shama,
Our pleasure! Knowing our service is meeting your expectations helps guide everything we do, and we look forward to continuing to be a part of your progress.
The most helpful website for my dog! Very easy to navigate and find what I was looking for.
Hello Jonathan,
Our pleasure! We’re here to make things smoother for you every step of the way.
Was quick and easy. Very glad I was able to sign my fur babies up so quickly.
Hello Jason,
Our pleasure! We’re committed to ensuring you always receive the best service.
II think the description of what is needed was a bit difficult to choose. I would have probably liked instructions on what to do next regarding travel.
Hello Angela,
Thank you for choosing us, and we appreciate your feedback about the process. We’ll work on improving our instructions to make things clearer moving forward.
Regarding travel with your ESA, here’s what you need to know:
Before traveling, check directly with the airline, transportation provider, hotel, or other establishments to confirm if they accept ESAs and ESA letters. If they do, simply provide them with your ESA letter as proof. Each company has its own policies, so confirming ahead of time is always the best approach.
If you have further questions, feel free to reach out—we’re here to help! 🐾💙
I needed an ESA letter almost immediately, and I got one very quickly through this service and very grateful for it.
Hello Alana,
Our pleasure! Knowing that we’ve played a part in your positive experience is truly meaningful to us.
Support pets made the roces so seamless to make my lovely kitten a support animal for me! Very thankful for such a smooth process 💚
Hi Priscilla,
We truly appreciate your wonderful review! Knowing we could support you brings us joy. If you need help, we’re always available. Have a fantastic day ahead!
I love how fast the turnaround time is to get your paperwork. My fur baby simba is now an ESA.
Hello Tara!
Thank you so much for sharing your experience. We're so glad to hear that Simba is now officially your ESA and that the process was quick for you. It means a lot that your mother recommended us, and we’re honored to support you on your journey. We're here anytime you need us.
Said I could add family member that cares for Muggs but it was not easy to add so I.gave up
Hello DeLinda,
We’re sorry to hear it was confusing to add a family member. Our process is designed to approve the person who needs the ESA letter for their own emotional support, so it’s tied to that individual’s mental health needs.
If the family member is also someone who benefits emotionally from being with Muggs, they would typically need to complete their own evaluation and application.
We appreciate your feedback and are always working to make the process clearer and easier.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daphne,
Our pleasure! We’re always striving to improve, and your feedback reassures us that we’re meeting expectations.