Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Said I could add family member that cares for Muggs but it was not easy to add so I.gave up
Easy questions to answer, approved in less than 3 minutes, informational video, and documents available within 48 hours. I gave 4 stars because you have to pay extra for Rental Forms. Also generally a letter from a licensed doctor lasts forever but with Support Pets you have to renew your ESA every year to keep your ESA valid. Still cheaper than paying for a pet monthly on a lease and the company has to make additional income somehow but the letters really don't have to "expire" (my first two dogs are legit from my primary care physician but her facility no longer accepts my medical insurance and I needed an ESA asap for my newest animal as I can't wait 3 months to get a physical appointment at a new doctors office).
Hi Kara,
Thank you for sharing your detailed feedback! We’re glad to hear the process was quick and straightforward, and that you received your documents promptly. We understand your point about the annual renewal and rental forms. While ESA letters do require yearly renewal to stay legally compliant with most housing requirements, we strive to keep the process affordable and accessible—especially compared to monthly pet fees.
We appreciate your understanding about the need for additional services like rental forms and are happy we could help you secure an ESA letter quickly for your newest companion. If you ever have further questions or need assistance, we’re here to help. Wishing you and your furry family all the best! 🐾💙
It was easy and quick. It was simple to follow the questionnaire and instructions which makes it convenient.
Hello there! Thank you for sharing your experience!
It’s great to hear that the process was smooth and the instructions were easy to follow. Reviews can be so helpful when making a decision, and we’re glad you trusted us. Wishing you and your furry companion all the best!
Excellent service and very explanatory which i needed 10 days post transplant, Thank you. Cathleen Pennington.
Hello Cathleen,
We really appreciate your positive feedback! It’s great to know we met your expectations. If you need anything else, don’t hesitate to contact us. Have a great day!
We adopted Sanji and needed an ESA letter fairly quick and was able to get one from Support Pets in under 24 hours!
Hi Falon!
We're glad we could help you get your ESA letter quickly for Sanji. It's great to hear everything worked out smoothly, and we're here if you need anything else along the way.
Great, Thanks so much for your help with the project, I love my dogs. They are extremely sweet and friendly
Hello! Thank you so much for your kind words!
It’s wonderful to hear how much love and joy your dogs bring into your life. We’re glad we could assist you, and your trust in us means a lot. Wishing you and your furry companions endless happiness together!
Quick and easy! My ESA dogs are protected!
I also had to contact support. I used the texting option from the website. They responded very quickly and met my needs almost immediately! I just needed a name change. Quick and easy!
Hi Heather,
Our pleasure! Helping you succeed is what keeps us motivated every day.
They do a very good and thorough job when it comes to making sure our emotional support pets get the best validation possible.
Hi there! Thank you for sharing your experience!
It’s wonderful to hear that you felt confident in the care and attention given to validating your Emotional Support Animal. Ensuring everything is handled thoroughly is so important, and we’re glad we could deliver. Wishing you and your furry companion all the comfort and happiness you deserve!
Thanks to them I now have a ESA! There was no hassle and straight to the point.
Hello Raymond! We're so happy to hear you had a smooth and hassle-free experience! Thank you for your recommendation, and if you ever need anything, we're here to help!
Very easy to get this but I have found that it doesn't work everywhere. Your pup/dog has to be registered as a service dog for him /her to go with you everywhere.
Hi there!
Yes, ESAs and Service Animals are different, have different responsabilities and are protected by different laws. All those details are explained on our site.
We work with both ESAs and service animals. Feel free to check our PSD courses or contact our customer support and our representatives wil lguide and assist you with any questions you might have.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Thanks for trusting and choosing us
I've always wanted to take my cat places, due to my anxiety and not many places are accepting of me just bringing her in. Now with these documents I can do that.
Hi Sara,
Thank you for choosing Support Pets! We’re thrilled you’re satisfied.
I started using this site on December of 2023 and now I've made my renewal and it was just as easy as the first time. Hassle free, convenient, fast, reliable and legit.
Hi Sarahi,
Your happiness is what drives us! Thank you for your great review.
My ESA paperwork was approved & emailed very quickly, it was impressive. But the user experience for customers regarding the website could use an overhaul.
Hello Katie,
Thank you for sharing your feedback! We’re thrilled to hear your ESA paperwork was approved and emailed quickly—that’s exactly what we aim for. 🐾😊
We also appreciate your constructive comment about the website. Improving the user experience is a priority, and your input helps us understand where we can make things better. If there are specific areas you’d like to see improved, we’d love to hear more. Thank you again for your support! 💙
Fast and easy to get my dog certified for ESP! I couldn't be any happier than I am now!
Hi Monica!
It’s wonderful to hear how happy you are with your experience. We’re so glad the process was fast and easy for you and that your dog is now officially there to support you whenever you need. Thank you for choosing us and trusting the recommendation you received.
It was really fast and easy it didn't take a lot of work at all iveill recommend to others
Hello Rosetta,
Thank you for the great feedback! We're happy to hear the process was fast and easy for you. We truly appreciate your recommendation—and we're here anytime you or someone you know needs support.
Charged me without consent and never sent me paperwork. Won't answer an emails. This is 100% a scam and you will not get your paperwork
Hello! We’re sorry to hear about your experience.
We always have specialists available to assist through our customer support channels. If you haven’t received a response via email, we recommend trying the chat feature on https://www.supportpets.com for quicker assistance. We’re here to help resolve this for you.
So far so good, a bit hesitant don't want to be scammed but the buy safe protection is helpful.
Love support pets. I did get a lot of emails with documents so it was a little confusing. Also it said the cost was $99 to renew but I got charged $134. Still cheaper than my rent price for a pet.
Hello Cassandra,
Thank you for your feedback! We’re glad you love Support Pets, and we appreciate your honesty about the process. We’re sorry to hear that the emails and pricing details caused some confusion. Additional costs may have been due to optional items or services selected during checkout, but we’ll work to make this clearer in the future.
If you have any further questions about your charges or need assistance, feel free to contact us. We’re happy to help and grateful for your understanding! 🐾💙
I was very desperate and needed approval quickly, and I was amazed just how quickly I got it with Support Pets.
Hi Bennett!
We're really glad we could be there for you when you needed help the most. It's great to hear the process was fast and met your needs. If there's anything else we can do, we're always here to support you.
Customer service was Prompt and efficient. I was hesitant to renew or not as I was asked to leave Buckees in Seivierville TN last year …
Hello Tonya,
Thank you for your honest feedback—we truly appreciate it.
We’re so glad to hear our customer service was prompt and efficient for you! We also understand how discouraging it can be to be turned away, especially when you rely on your Emotional Support Animal.
While ESAs are protected under the Fair Housing Act, public places like stores and restaurants aren’t required to allow them. That experience at Buc-ee’s in Sevierville must have been frustrating, but we’re proud of you for continuing forward and making the choice that supports your well-being.
We’re always here to support both you and Buckee.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello DeLinda,
We’re sorry to hear it was confusing to add a family member. Our process is designed to approve the person who needs the ESA letter for their own emotional support, so it’s tied to that individual’s mental health needs.
If the family member is also someone who benefits emotionally from being with Muggs, they would typically need to complete their own evaluation and application.
We appreciate your feedback and are always working to make the process clearer and easier.