Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Customer service was Prompt and efficient. I was hesitant to renew or not as I was asked to leave Buckees in Seivierville TN last year …
It was very simple to sign up and receive the documents. I am so thankful for the holiday promotion that was offered!
Hi Noni,
Thank you so much for your positive feedback! We at Support Pets are thrilled to hear you had a great experience. If you need anything further, we’re always here to assist. Have a wonderful day!
Service is always good and expedient. I feel so much better when I'm able to take my dogs with me to stores and while traveling. Thank goodness for SUPPORT PETS
Service is always good and expedient. I feel so much better when I'm able to take my dogs with me to stores and while traveling. Thank goodness for SUPPORT PETS
The process was very informative and let me know if a bunch of benefits that I didn't realize ESA offered.
Hi Sailey!
That’s great to hear! We’re glad the process helped you learn more about the benefits of having an ESA. Big thanks to your friend for the referral—if you ever need anything, we’re here to support you!
People friendly experience, awesome program getting the necessary information with simple and easy application for ESP Doctor evaluation approval.
Hello Rudy!
Thank you for sharing your journey. We're so glad the experience felt stress-free and that Midnight is on this path with you. It’s great to hear the process was clear and reassuring. We're here to support you both every step of the way.
I'm on my 5th or 6th year now with Support Pets and I'm so grateful for this program. As a single mom, it has saved me thousands in pet rent and deposits. My dogs truly do provide emotional support for me and my daughter, they are part of our family, and with support pets, we can make sure others respect that.
Hi there! Thank you for sharing your story.
We’re so glad that Support Pets has been able to help you and your family over the years. Your dogs are clearly such an important part of your lives, and it’s wonderful to hear that the program has saved you from unnecessary expenses while ensuring their place in your home.
We’re also happy we could quickly resolve the renewal issue for you. If you ever have more questions or need assistance in the future, we’re always here to help. Thank you for trusting us to support you and your furry family members.
I received my documents in my email however I did not receive my deluxe order including vest etc. that I paid for. So far it hasn't even been acknowledged by you.
Hi Vonda,
We apologize for the inconvenience you've experienced with your deluxe order. Since we don't have access to specific order details here, we recommend reaching out directly to our customer support team for assistance. They can provide updates on your order status and address any concerns you may have.
You can contact them via:
Email: support@supportpets.com
Live Chat: Available on our website at www.supportpets.com
Please provide your order number and any relevant details when contacting them to expedite the process. We appreciate your patience and are committed to resolving this issue promptly.
Every question was straight forward and will help me take my ESA buddy everywhere I need to ensure I'll feel safe and less anxious.
Hello Denecia,
We're so glad to hear your positive feedback. It’s our pleasure to make your journey with us seamless.
Planning on moving soon, so this is going to come in clutch very easy no BS straight to the point
Hello Stephen,
Our pleasure! Helping you achieve your goals is what we strive for.
My New Emotional Pup Is on a Journey to me. She shall be my Helper and Supporter. And her Name Shall be Journey
Hello Gail!
That’s such a beautiful name — and a perfect one for a companion who's about to be such an important part of your life. Wishing you and Journey all the love and support ahead!
I didnt get to select size of Vest for Journey
Very easy to follow and get the assistance I need. The information or tips were nice to know as well
Hello Pamela,
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with our service. Let us know if you need anything. Have a great day!
Support Pets was reasonably quick and informative. They are also able to process extra paperwork my landlord requires, so that is very helpful!
Hello Ellie,
We appreciate your thoughtful feedback! It's great to know that you were pleased with our service. If you need any help, feel free to reach out. Wishing you a fantastic day ahead!
Supports pets is a great foundation especially for people with mental illnesses, no matter what kind they are.
Hi ShyAnne,
Thank you for your kind review! We are so glad to hear that you had a positive experience. If you need any further assistance, we’re always happy to help. Have a wonderful day!
It's been very informative to learn about the different in support animals and emotional support animals
Hi Erica,
Thank you for your positive review! We’re so glad that we could help you. If you need further assistance, we are always available. Have a great day!
It was wonderful and easy at a really good price. I would recommend it to anyone who want to certify their furry friend without the anxiety and hassle of having to jump through so many hoops
Hello Lindsey,
Thank you for your lovely feedback! We’re honored to have been able to serve you through Support Pets. Wishing you a bright and happy day!
It was easy and carefree. My care team helped me manage my depression and anxiety by granting me ESA approval. I have had both my fur children since they were 7 months old, we are family.
Hello Jasmine,
We’re so appreciative of your feedback! Thank you for being a valued part of our journey. Have a brilliant day ahead!
It was really nice finding some where that actually helped you with your animals and listened to your request on helping them become certified to do a job they already do.
Hello Jayla,
We’re happy to know you’re satisfied! Thanks for your wonderful feedback.
Confused as to what I paid for and what I have. The ID card expires in 4 months! Thought i paid for a year!?
Hello Elaine,
We understand how this could be confusing, and we're sorry for any uncertainty you've experienced. It sounds like you might have received an ID card with a shorter expiration than expected.
To clarify, if you paid for a full year's service, but the ID card is only valid for a few months, there may have been an error or misunderstanding in the processing of your order. We recommend reaching out to our customer support team through our website's live chat or by emailing info@supportpets.com so we can look into your account and provide you with the correct information and assistance.
Thank you for your patience! We’re here to help resolve this as soon as possible.
Had to request over and over again. Too many people responded via email until I received papers.
Never a phone number to call, and the paperwork came very late for landlord.
Hello Diane,
We sincerely apologize for the delay and any confusion caused by multiple responses to your request. This is not the experience we aim to provide, and we understand how frustrating it must have been for you, especially with a time-sensitive situation like submitting paperwork to your landlord.
We appreciate your trust in us and will work on improving our processes to ensure a smoother and more efficient experience for all our clients.
So appreciate this loving service for people and pets who need this bonding help. Blue was a rescue dog who is very loved.
I had a great experience. Everyone I talked to was so nice and very helpful. Good timing for questions and customer support. Recommend and got my sisters dog certified as well
Hello Lexi,
Your 5-star feedback means the world to us! 🐾 At Support Pets, we’re dedicated to helping you and your ESA thrive together. Thank you for trusting us, and we’re here for you anytime you need assistance.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tonya,
Thank you for your honest feedback—we truly appreciate it.
We’re so glad to hear our customer service was prompt and efficient for you! We also understand how discouraging it can be to be turned away, especially when you rely on your Emotional Support Animal.
While ESAs are protected under the Fair Housing Act, public places like stores and restaurants aren’t required to allow them. That experience at Buc-ee’s in Sevierville must have been frustrating, but we’re proud of you for continuing forward and making the choice that supports your well-being.
We’re always here to support both you and Buckee.