Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had a great experience. Everyone I talked to was so nice and very helpful. Good timing for questions and customer support. Recommend and got my sisters dog certified as well
I renewed my dogs ESA letter because it became expired. Our new apartment denied the letter due to so many getting a ESA letter online & they told me i would have to go to a in person therapist then they will take it. So now i can't even use the ESA letter and wasted over $100 & i've been asking for a refund & no one's been helpful. I even have email & voicemail proof that they won't take the letter i first got his letter in 2024 & never once asked for a refund because it worked then. I'm only asking now because i wasted over $100 for no reason.
Hello Makinley,
We’re sorry to hear about the difficulties you’re experiencing. We understand how frustrating this situation must be, especially after you went through the process of renewing your ESA letter.
As for the refund request, our policy states that refunds are generally only issued in cases where the ESA letter application is not approved by the licensed healthcare professional. If your letter was issued and accepted previously, and you’re now seeking a refund due to a change in your landlord's policy, we do not typically offer refunds in such cases. However, we do encourage you to reach out again to our support team via email at info@supportpets.com, providing any documentation or further details you have about your situation so we can try to assist you.
I would say that the overall experience was decent, though at times, a bit confusing. I would definitely use it again.
Hello Halie,
Thank you for your feedback! We're glad to hear your overall experience was positive, even if there were a few confusing moments along the way. Your insights help us improve, and we’re always here to assist if you need any clarification in the future. We’d be happy to help again anytime!
Easy as pie. Process was fast and straight to the point and the support is there if you need questions answered.
Hello Letanya,
Your support keeps us going! Thank you for your thoughtful review, and have a fantastic day!
The second time using this service. It is very quick, the questionaire was very easy to follow. Very happy with this service.
Hi Tanya,
We truly appreciate your positive review! It's great to hear that our services met your needs. If you need anything else, we’re always here to assist you. Have a fantastic day!
Perfect i love it i can have him in my apartment now for free no cost
Hi Allan!
That's wonderful to hear! We're so glad your ESA documentation helped make it possible to have your companion with you in your apartment. We're here for you anytime you need support.
Best service, fast friendly easy to navigate only talked 48 hours to get all the paperwork
Hello Cristian!
We really appreciate your continued trust over the years—it means a lot! We're so glad the process was quick and smooth again for you. We're always here if you need anything!
Good as always I have been s client for several years now. I keep coming back!
Hello Denise!
Thank you for being a loyal customer! We're so glad to hear that you've had a great experience with us over the years. We truly appreciate your trust and look forward to helping you again at renewal next year. Wishing you and Sophie all the best!
I needed my dog to be certified and this was the best way to do it!
Hi Kelly!
So glad to hear this was the right fit for you and your dog. We're happy we could help make it easy and straightforward. If you ever need anything else, we're here for you.
I've been very happy over the last couple of years with the service I have received.
Hello Audrey!
We’re so glad to hear you’ve been happy with our service over the years—it truly means a lot to us. It’s wonderful that your pet can be by your side wherever you go. We’re always here to support you both whenever you need us.
Well, I'm very happy to be able to have my dog with me wherever I go.
Hi Luis,
Thank you so much for the kind words! We're proud to help people and their animals stay together.
Support pets has helped me with maintaining my ESA. They give you the help you need.
Hello Justin,
We’re so glad to be a helping hand in keeping you and your ESA connected. 💙
Support should be simple — and we’re proud to make it accessible, fast, and reliable when it matters most.
Thank you for trusting us!
It was a easy process with a fast turnaround. I will recommend to family and friends.
Hi Jeremy,
We're happy you had such a great experience with us! Thank you for your kind feedback.
It was quick and professional.it was easy to do. I received my paperwork in 3 days.
Hello Tameka,
We’re so glad the process was quick and professional for you! That’s exactly what we strive to deliver — a smooth, stress-free experience from start to finish.
Thanks for choosing us!
This was a fast process to get my cat certified. I liked the whole process! 10/10
It is a great business. It was less than 48 hours when I received the documents.
Hello Cadence!
Thank you for your kind words! We're glad to hear that you had a great experience and received your documents quickly. If you ever need anything, we're here to help.
They provided all the information I needed to make an informed decision. The help is tremendous!
Hello Teralissa!
We’re so glad to hear the information was helpful and the process moved quickly for you. It means a lot that you found us through a friend’s recommendation. We’re always here if you need anything else!
Very efficient and easy. Dog is all set up and ready for our new life together!
Hello Elizabeth!
We're so glad to hear that everything went smoothly and your dog is all set. Wishing you both the very best as you begin this new chapter together. We're here if you ever need support along the way.
It was a fast and easy process. I would highly recommend to my friends and family.
Hello Marno!
Thank you so much for your kind words and for passing along your recommendation. We're happy to hear the process was quick and easy for you. It's always great to know our service is helping both individuals and their loved ones.
Ease of completing the questions and step by step process made this very easy to accomplish
Hello Nilda!
Thank you for sharing your experience. We're glad to hear the process was easy to follow, though we’re sorry for the confusion with the duplicate request. If you haven't already, feel free to reach out to our support team at info@supportpets. Com so they can make sure everything is sorted out properly. We appreciate you choosing us and hope everything is now running smoothly.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lexi,
Your 5-star feedback means the world to us! 🐾 At Support Pets, we’re dedicated to helping you and your ESA thrive together. Thank you for trusting us, and we’re here for you anytime you need assistance.