Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick and easy So far so good only time will tell if it's really worth it
My girls are my world and I'm so glad i don't have to leave them behind
Hi Patricia!
That’s so heartwarming to hear. Your girls are lucky to have someone who cares for them so deeply. We're honored to be part of your journey with both of them, and we're glad we could help keep your family together.
I was able to get certified and received all my documentation timely and in easy fashion.
Hi there!
Thank you for sharing your experience! We're glad the process was smooth and timely for you. It's great to hear you were recommended by someone in the veterinary field—your trust means a lot to us.
Everything went well except I didn't get the email with my digital copy of my certification.
Hi Jessica!
We're glad to hear that everything went well, but we're sorry you didn’t receive your digital copy. Please check your spam or junk folder, and if it’s not there, reach out to our support team so we can resend it right away. Thank you for being a loyal customer for the past three years—we truly appreciate your trust!
My chihuahua is like my child. She provides me comfort when I need it the most.
That’s so beautiful! Our pets truly are family, and the comfort they bring is priceless. We’re so glad to help those in need!
Wishing you both endless love and happiness!
Glad this process was fast and Easy with support the entire wa. Got my documents fast.
Hi Carina!
We're so happy to hear that the process was quick and easy for you! Providing support every step of the way is our priority. If you ever need anything, we're here to help!
Every thing was just as they said no long waiting for doctors it was quickly applied
Hi there Brenda!
Thank you for sharing! We're so glad the process met your expectations and was quick and straightforward. It means a lot that you gave us a chance, and we're here if you ever need anything in the future!
That they care for people and their happiness and the products came too my house undamaged
Hi there Morgan!
We're so glad to hear that you had a great experience and that everything arrived safely! Your happiness and the bond with your support dog are so important, and we're happy we could help. Thank you for trusting us, and if you ever need anything, we're here for you!
I answered questions, typed out my pets information, waited a day and got all my documents!
Hello Alexis,
Our pleasure! Your kind feedback helps us keep raising the bar.
It was very quick and easy to answer all the questions and get my dog certified.
Originally when I applied and received my documents it would not let me access my document
Hello Koda!
Thanks for letting us know. We're sorry to hear you had trouble accessing your documents. Please reach out to our support team at info@supportpets. Com, and we’ll make sure you receive everything you need. We're here to help.
So far so good can't wait for my cat to come with me everywhere I go
Awesome! Thanks for your review and support!
Enjoy the best times with your ESA!
Helped get my emotional support dog into my apartment after recently moving to a new state.
Hi Christopher,
Our pleasure! We take great pride in being part of your journey and are thrilled to hear that our service has been beneficial. Supporting your success is at the heart of what we do.
So far i've received documents but nothing else so not sure what im supposed to review
Hi Ashley!
We’re glad to hear you’ve received your documents! If you’re waiting on additional items or have any questions about the next steps, feel free to reach out to our customer support team. We’re happy to help clarify anything you need!
They was fast and everything was right. I would tell others to go through this doctor
Hi Richard!
We're so happy to hear that you had a great experience and that everything was done quickly and correctly! Thank you for recommending us, and if you ever need anything, we're here to help!
Great experience using this service. I highly recommend to everyone who needs to have an ESA.
Fast easy experience thank you for not making it a a hassle! And faster then thought
Hello Joshua,
Our pleasure! We’re always happy to help. Thanks for letting us know we’re doing things right!
I received the vest a year ago but this time I have the ESA document's to go with vest thank you because my dad and his dog will have less anxiety which is great my dads 76yrscold
Hi William,
Thank you so much for your kind words! We’re thrilled you had a great experience with us. Have an amazing day!
This literally took less than 2 days to get back and is 100% professional and legit!
Hello Lacie!
Thank you for your kind words! We're glad the process was quick and met your expectations. We appreciate your trust in our services and are happy we could assist you.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Jeremy!
We’re glad to hear the process was quick and easy for you! If you ever have any questions or need assistance down the road, we’re here to help. Hope everything works out smoothly for you!