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Support Pets

Overview

Support Pets has a rating of 4.7 stars from 12,904 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.

service
2,565
quality
1,493
This company responds to reviews on average within 1 day

Instant Feedback

50,618 reviews
How would you rate Support Pets?
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Florida
1 review
0 helpful votes
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Placing orders
May 6, 2025

Very happy with this service. Waiting on ESA Vest and tag to arrive soon. I did not get the discount as advertised and had to make multiple separate purchases. Other than that very helpful communication.

Date of experience: April 28, 2025
Arizona
1 review
0 helpful votes
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Super easy to register
May 2, 2025

Honestly, It was super easy to get this done. Answered a bunch of questions. Maybe about 10-15 at most and then I had to pay the fee. Got the confirmation and everything within 24 hours instead of the 48 that they mention. Highly recommend.

Date of experience: April 22, 2025
Leonel N. Support Pets Rep
2 weeks ago

Hello Alisha!
That's so awesome to hear! We're thrilled the process was quick and smooth for you—and even faster than expected! Thanks so much for recommending us. Wishing you and your ESA all the best! 🐾😊

Texas
1 review
0 helpful votes
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ESA Certification
May 5, 2025

At first I wondered what happened because I didn't get an e-mail confirming my order. I then reached out and got a response almost immediately with a very nice person addressing my issues. Thank you so much. I appreciate you all in what is done to being more connected to your pet.

Date of experience: April 29, 2025
Florida
1 review
0 helpful votes
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10/10 Recommend
April 27, 2025

I've been using Support Pets for 2 years now, I've had no issues ever getting in touch with a doctor or customer service if an issue occurred! Having my pup as an ESA and having the paperwork to back up my medical need has helped my diagnosis in public places. Will gladly continue to use their services.

Date of experience: April 17, 2025
Leonel N. Support Pets Rep
3 weeks ago

Hello Ashlee!
Thank you so much for your continued trust and kind words! We’re so glad to hear that having your pup as an ESA has made a difference and that our team has been there when you needed support. We truly appreciate the recommendation and are here for you anytime.

Florida
1 review
0 helpful votes
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Fast and so easy!
April 26, 2025

Initially I was worried this would be a rigorous process or if it would even work out at all, however, with Support Pets they made it an easy and enjoyable experience. I was taken through a questionnaire and provided information about my pet, the next day I had my documents signed by a medical professional and I was able to submit them to my apartment complex. I even got a 50% off text making this whole experience that much more desirable! Would highly recommend to anyone who's looking to get their dog esa certified.

Date of experience: April 16, 2025
Leonel N. Support Pets Rep
3 weeks ago

Hi Lauren!
Thank you so much for sharing your experience! We’re thrilled to hear the process was smooth and reassuring for you. It's great that you were able to submit your documents quickly and take advantage of a discount too. We truly appreciate your recommendation and are here whenever you or your pup need support!

Florida
1 review
0 helpful votes
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Tilly
May 14, 2025

"I recently worked with Support Pets for my ESA documentation needs, and my experience was excellent. The process was straightforward and efficient, with my documents being processed by May 4,2025. Their customer service team was helpful and responsive throughout. The documentation I received was comprehensive and properly formatted according to requirements. I appreciate how Support Pets made what could have been a complicated process simple and stress-free. I would definitely recommend their services to anyone needing assistance with ESA documentation."

Date of experience: May 6, 2025
Texas
1 review
0 helpful votes
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Review
May 5, 2025

Support Pets has been super quick and convenient for me. I have a family member dealing with some severe health issues and this saved me having to find time to go in for the necessary documentation for my apartment.

Date of experience: April 25, 2025
Marcelino D. Support Pets Rep
1 week ago

Hi Haley,
Hank you so much for sharing your experience! We're really glad we could make the process quick and convenient for you during such a challenging time.

It means a lot that you trusted us, and we’re always here if you or your family ever need anything in the future. Wishing you all the best!

Florida
1 review
0 helpful votes
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Great but confusing
May 6, 2025

Super happy with how easy the whole process was but upset that I paid more for the same exact thing my boyfriend did and on top of it we were supposed to get a whole family bundle price yet I paid more. Tried to contact support but got no help. Otherwise happy with the site.

Date of experience: April 26, 2025
Marcelino D. Support Pets Rep
1 week ago

Hello Stefanie,
Thank you so much for your feedback and for trusting us through your boyfriend’s recommendation. 🐾💙 We're really happy to hear the process itself was easy for you, but we’re sorry to hear about the pricing confusion and that your support experience wasn’t what you expected. That’s definitely not the experience we want for any of our customers.

Please reach out to our support team again at info@supportpets.com or through our website chat — mention this situation specifically and we’ll make sure someone looks into it carefully for you. We truly appreciate you being part of the Support Pets family and we’re here to make it right!

Florida
1 review
0 helpful votes
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Easy and Fast
May 11, 2025

Best experience I've ever been through, I always wanted to put my fur babies as an emotional support, I didn't know how to start and my sister recommended these guys a it was the best choice ever ever made easy and fast! Now I could take my babies anywhere me with no restrictions!

Date of experience: May 1, 2025
Leonel N. Support Pets Rep
4 days ago

Hi there Marie!
We’re so glad your sister pointed you our way and that the process was a great experience for you. It’s amazing to hear how much your fur babies mean to you and that you finally got the support you were looking for. We’re always here if you need anything moving forward.

Texas
2 reviews
0 helpful votes
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JR and I are so pleased!
April 18, 2025

It was so easy to register my love bug, JR. Now neither one will hardly be separated by restrictions imposed on by pets and their owners. JR was a gift from God through my husband. JR and I instantly fell in love with each other. Little did I know how much I needed him. He settles me down after being in traffic and running errands. So now I feel great that I can take him almost everywhere and actually go inside the post office, grocery store and not be nervous of being told that JR was not allowed inside. So thank you for this wonderful website.

Date of experience: April 8, 2025
Marcelino D. Support Pets Rep
4 weeks ago

Hi Linda,
This absolutely warms our hearts—thank you so much for sharing your beautiful story. 💙🐾

We’re so glad that JR came into your life at just the right time. It’s clear he’s not just a pet—he’s a true companion, a calming presence, and a gift wrapped in fur. Stories like yours are exactly why we do what we do.

We’re honored to have played a part in helping you both stay together with fewer restrictions, and we’re thrilled to hear that the process was smooth and easy. Thank you again for your kind words—and please give JR some extra love from all of us!

Arizona
1 review
0 helpful votes
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This experience helped me get my dog ESA certified in the quickest way possible. I've already recommended this service to other people that struggle with the same issues as I do. Not only will having my dog ESA certified make getting an apartment easier, but make the whole process a lot more affordable and comfortable.

Date of experience: April 16, 2025
Leonel N. Support Pets Rep
2 weeks ago

Hello Victoria!
Thank you for sharing your experience! We're so glad the process was quick and helpful for you, and that your ESA certification is already making a positive impact. Your recommendation means a lot, and we're here to support you and your dog whenever you need us.

New York
1 review
0 helpful votes
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Excellent
May 2, 2025

I was in the process of getting my furry baby certified when I came across an ad from Support Pets. I was very skeptical at first, however, I am so glad I chose to go with Support Pets. Quick and professional service. I would most definitely recommend!

Date of experience: April 24, 2025
Texas
1 review
0 helpful votes
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It was a breeze!
May 9, 2025

Quickly filled out my responses on a Sunday morning and by that night I have my certification! Now my little Layla can get all of the recognition she deserves for carrying all of my emotional baggage.

Date of experience: April 29, 2025
Leonel N. Support Pets Rep
6 days ago

Hello Annie!
That’s so great to hear—we’re thrilled the process was smooth for you! Layla sounds like a true superstar, and it’s amazing how much our companions can carry for us just by being there. Thanks for sharing your experience!

Kentucky
1 review
0 helpful votes
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Marking my Wolfgang a support dog
May 1, 2025

This was the easiest transaction. I received my doctors within 24 hours after my initial consultation. Justwent over to my rental office to place my support dog on file. That simple. Thank you for a very pleasant experience

Date of experience: April 21, 2025
Leonel N. Support Pets Rep
2 weeks ago

Hello Ursula!
Thank you for sharing your experience! We're so glad the process was smooth and that Wolfgang is now officially on file as your support dog. It means a lot that you chose us after doing your research, and we're here for you anytime you need support!

Georgia
1 review
0 helpful votes
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Excellent Service
April 6, 2025

Received my ESA documents within 24 hrs from approval. This has been the best experience I've had trying to certify my dog. I'm very grateful and have already referred others. Excellent service for the price and time of processing.

Date of experience: April 4, 2025
Leonel N. Support Pets Rep
1 month ago

Hi Lynnette!
We're glad to hear the process went smoothly and that you received everything so quickly. Thank you for referring others and for your kind words. We're here if you need anything in the future.

Oklahoma
1 review
0 helpful votes
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Quick and easy!
April 19, 2025

Thank you for being so quick and easy! I was able to answer some questions about myself and my dogs. Multiple pets at once to improve my life and my mentality. It helped me out with paying insane pet deposits!

Date of experience: April 9, 2025
Leonel N. Support Pets Rep
4 weeks ago

Hi Alexis!
Thank you for sharing your experience. We're so glad the process was simple and that it helped you avoid those high pet deposits. It’s wonderful to hear how your dogs are making a positive impact on your life and well-being.

North Carolina
1 review
0 helpful votes
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Amazing
May 5, 2025

Being able to conveniently have an experience where I can have my fur babies with me with no hassle. Whenever I have them around, it's always comforting and for a company like support pets it makes it very grateful to have assistance.

Date of experience: April 25, 2025
Marcelino D. Support Pets Rep
1 week ago

Hello Iyona,
Thank you for sharing such a wonderful message! We’re so happy to hear that having your fur babies by your side brings you comfort — that’s exactly what we’re here for.

We’re grateful you chose Support Pets and we’re honored to be part of your journey. If you ever need anything else, we’re always here to help!

Washington
1 review
0 helpful votes
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Exhale
May 8, 2025

Support Pets has followed up with me every since I was initially approved a year ago and through this time as well and responsive to my emails about my questions and concerns. I hope this helps with Blossom & I being able to live under the same roof, unlike a year ago.

Date of experience: April 28, 2025
Marcelino D. Support Pets Rep
1 week ago

Hello Aneatra,
Our pleasure! We take pride in being a service you can always rely on.

District of Columbia
1 review
0 helpful votes
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Price
May 14, 2025

The website was deceiving. It made it sound like it was only $99, but I was also charged $299 on top of that. Never saw that anywhere on the site. That's more than what my pet fee was going to be when I move, so I might as well have just paid the fee.

Date of experience: May 4, 2025
Leonel N. Support Pets Rep
1 day ago

Hello Rhonda!
Thanks for sharing your experience—we’re sorry to hear there was confusion about the pricing. That’s definitely not the experience we want you to have. Please reach out to our support team so we can review the charges and clarify everything for you. We’re here to make sure you feel confident in the service and get the help you need.

Arizona
1 review
0 helpful votes
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Desperately needed!
May 13, 2025

I renewed my ESA, but this was by far a better experience than the first go around. I received my documents as expected. I was even provided more information then I knew was expected. Im looking forward to starting more training and getting the official harness for my ferry BFF. Thank you for your support in my time of need.

Date of experience: May 5, 2025