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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The customer service was top tier. I highly recommend.The turnaround was super fast.
Hi Courtney,
Thank you for sharing your experience! We’re delighted to hear that we met your expectations.
I was able to get my pets ESA approved with in a week. It was super simple to do and no struggle.
Hello Jessica,
Your positive feedback truly brightens our day. We’re glad you’re satisfied with our services.
I am so thankful this service is available! It was so fast and easy to get my daughter's cat's approved as ESA's. It saved us $$$ moving into a new apartment. Thank you so much!
Hi Andrea,
We appreciate your support and are so glad we could provide you with a positive experience.
There was a hick up, but I believe things are getting corrected. Thank You.
Sorry for taking time to respond. I had elbow and hand surgery. Thank you for your patience.
Hello Pamela,
It’s fantastic to hear that you had a great experience. Thank you for your feedback!
My baby was covered and 48 hours as it says and most of all what I like I was able to get in contact with them with no problem whatsoever to have my questions answered.
Hello Nanshirleen,
Your satisfaction is our goal, and it’s wonderful to know we achieved that. Thanks for sharing!
If memory serves me right, it took less than 24 hours to get my docs saying my dog is my
Emotional support animal. Cyber Monday deal.
Hello Jonathan,
We’re so glad to hear you’re happy with our service. Thank you for taking the time to share!
A very fast and easy way to get your pet sertified as a esa animal. Just answer a few questions and it'll be sent for review and then within a couple days you'll have your esa pet.
Hello Kylee,
It means a lot to us to know you had a positive experience. Thanks for the feedback!
I got the email two times to have a doctor email me so idk what that menas
Hello Tatum,
It sounds like you received duplicate emails about the doctor’s approval process, which might be causing some confusion. Typically, this means that a licensed professional is reviewing your application to ensure everything is in order. Once approved, your ESA documents will be sent to you.
If you're unsure or need clarification, feel free to reach out to our support team at **info@supportpets.com** or through the chat feature on [www.supportpets.com](https://www.supportpets.com). We’ll be happy to assist you and clear up any confusion. 🐾😊
It's been almost a month and still don't have any documents...it sounded like a good 8ffer and I really need the paperwork so I can take Roxy with me for Christmas
Hello Harry,
We’re truly sorry to hear about the delay and completely understand how frustrating this must be, especially with Christmas approaching. This is not the experience we want for our customers.
Please reach out to our support team immediately at info@supportpets.com or use the chat feature on www.supportpets.com to provide your order details. Let them know the urgency, and they will prioritize resolving this issue for you.
We appreciate your patience and will do everything we can to ensure you get the documents you need for Roxy. 🐾💙
Needed my documents as soon as possible for my apartment complex and support pets did not disappoint!
Hello Halee,
Your kind words are greatly appreciated. We’re glad we could make your experience a good one!
I registered my baby Blaze and ESA RESPONDED QUICKLY AND SENT MY DOCUMENTS LESS THEN 3 DAYS THANK YOU SO MUCH FOR YOUR SERVICE!
Hi Renee,
Thank you for your wonderful feedback! We’re excited to continue serving you in the future.
Great opportunity, easy process. Thank you for all the help along the way and making this an easy transition
Hello Steffanie,
We’re so happy to know you had a positive experience. Your support means everything to us!
Hello Diane,
It’s always great to hear that we’ve met expectations. Thank you for your feedback!
I needed to get my two dogs certified as soon as possible before I moved into a new apartment. A lot of apartments have breed restrictions now, so of course the fact that my two dogs were boxer/pit bull mixes was a big issue. The dog is never the problem, the way the dog is treated by their owner/family is the problem.
My two buddies wouldn't hurt a fly and have never snapped at anyone ever. They pretty much just chill and hang out on the couch, but they have been stereotyped and lumped into "aggressive" title due to people not treating other dogs correctly, yet they would have not been allowed to move with me and I would either have to find a new place or get rid of my dog.
Support Pets was able to help me get my buddies certified quickly and now they can live with me no matter what.
Hello Juan,
Thank you for sharing your story! We’re so glad we could help you and your two amazing dogs stay together. You’re absolutely right—the behavior of a dog reflects how they’re treated and loved, not their breed. It’s unfortunate that stereotypes persist, but it’s heartwarming to hear how chill and lovable your boxer/pit bull mixes are.
We’re thrilled that we could provide the documentation you needed to keep your buddies with you in your new apartment. If you ever need further assistance, we’re always here for you. Wishing you and your two pals a happy and stress-free life together in your new home! 🐾💙
Very thorough questionnaire and fast speed delivering the certificates after completion of the required paperwork.
Hello Andrew,
Knowing you’re satisfied with our services makes all our hard work worthwhile. Thank you!
Support Pets provides a great and much needed service! Processing was very efficient!
Hi Kristi,
We’re so thankful for your support and thrilled to hear you’re happy with what we do.
Very thorough and helpful. Appreciate it, they also always remind you when to renew
Hello Ashley,
Your positive experience is exactly what we aim for. Thank you for letting us know!
This process was so easy, reasonably priced and a fast turn around time! I applied and had my approval by the next morning! They give you step by step instructions and are there if you need anything! I would highly recommend support pets!
Thank you for your amazing review! We're so glad to hear that you had a smooth and fast experience. That's our goal! Providing clear guidance and reliable service is our top priority!
If you ever need anything, we’re always here to help. Enjoy every moment with your ESA, and thank you for trusting Support Pets!
Very helpful and professional with getting the documents needed for my daughter and I in a timely and much needed manner
Thank you very much
Hello Eric,
It’s wonderful to hear you’re pleased with our services. Thanks for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thank you for your feedback!
We’re so glad to hear the process was fast and smooth for you. Regarding the leash, we’re sorry to hear it didn’t arrive. Please reach out to us at info@supportpets.com (response within 48 hours) or use the chat feature on supportpets.com so we can assist you in resolving this.
We appreciate your trust and look forward to helping you!