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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was very good that i was approved quickly and given the instructions to obtain the proper documents!
It was quick and easy. I am glad that you also provide videos and info through email. We can also purchase items as needed. Thank you.
The process is quick and easy and I'm so thankful for this site! My rental community had no questions with the ESA paperwork I provided to them. My cats save me daily and I couldn't imagine my life without them!
HI there! Thank you for sharing your experience!
We’re so glad the process was quick and easy for you and that your rental community accepted your ESA paperwork without issue. It’s wonderful to hear how much your cats mean to you—they truly are lifesavers.
Thank you for trusting us and for your kind words. If you ever need assistance, we’re here to help!
Very easy no hassles to sign up to renew. Would totally recommend this for anybody that needs help getting their pets certified
Simple and easy process to renew my ESA documents. The process was streamlined and easy to follow.
Hello there!
Thank you for sharing your experience! We’re so glad to hear that renewing your ESA documents was simple and straightforward. Providing excellent service and communication is our top priority, and it’s wonderful to know we met your expectations. If you ever need anything, we’re here to help!
Thanks for trusting and chosing us!
The process was seamless and easy. No hassle, I would recommend this service to anyone.
Hi there! Thank you for your kind words!
We’re thrilled to hear that the process was seamless and hassle-free for you. Your recommendation means so much to us. If you ever need assistance, we’re here to help!
Thanks for trusting and chosing us!
No further information to provide. Not much to provide since no live representative.
Hi there! Thank you for your feedback.
While we don’t offer live representatives by phone, our customer support team is readily available to assist you through email and chat. You can reach us at info@supportpets.com (response within 48 hours) or use the chat feature on supportpets.com. We’re here to help with any questions or concerns!
Thanks for chosing us!
Way too many emails or notifications. I also felt the letter carried on too much about the disability. I'm almost too embarrassed to use it.
Hello there! Thank you for your feedback.
We’re sorry to hear that the emails felt overwhelming and that the content of the letter didn’t fully meet your expectations. Your concerns are important to us, and we’d be happy to review your experience further to ensure it’s more comfortable for you. If you’d like, please reach out to us at info@supportpets.com or via chat on supportpets.com so we can assist.
Thank you for choosing us, and we’re here to help!
I have used Support Pets multiple times now. I have had several questions and there team is always there to answer your question quickly. Recommend always.
Hi there! Thank you so much for your kind words and continued trust in Support Pets!
We’re thrilled to hear that our team has been able to answer your questions quickly and that you’ve had such positive experiences. Your recommendation means the world to us, and we’re here whenever you need us!
Thanks for chosing us!
It was an easy process and we are very satisfied. We would definitely recommend to anyone interested in an emotional support animal.
Hi there! Thank you for sharing your experience!
We’re so glad to hear that the process was easy and that you’re satisfied with our service. Your recommendation means so much to us. Thank you for finding us on Facebook and trusting us to help with your emotional support animal needs. If you ever need assistance, we’re here for you!
Thanks for trusting and chosing us!
I received my documents right on time. The process was very easy. Now my landlord is happy and I am very happy as well.
Thank you for sharing your experience!
We’re so glad to hear that the process was easy and that your documents arrived on time. It’s wonderful to know that everything worked out with your landlord and that you’re both happy.
Thank you for trusting us and choosing our service. If you ever need assistance, we’re here to help!
I found the application and whole process very easy and uncomplicated.
With all the stress and complications of this day and age. I looked at other sights but they did not compare. They were calling me to see if they could help me through the process. That was kind of them but I had already finished and was waiting for my fur baby's documents. Thank you again.
Hello there!
Thank you for sharing your experience!
We’re so happy to hear that you found the process easy and stress-free—it’s exactly what we aim for. It’s great that everything went smoothly and that you were able to complete it on your own.
Thank you for trusting us to help with your fur baby’s documents. If you ever need assistance, we’re always here to help!
This process was so easy! I received my documents in a timely manner. I had so many options to make him look the part and so many needed extras! They also made sure I received my documents!
Hi there! Thank you for your wonderful feedback!
We’re thrilled to hear that the process was easy and that you received your documents quickly. It’s great to know you found options to make your pet look the part while also getting the extras you needed. We’re so glad we could help make life easier for you and your furry companion. If you ever need anything else, we’re here for you!
Thanks for trusting and chosing us!
I been with supports pets now for 21/2 yrs, if not 3 I love the service! And how they cater to the person and the animals.
Hello there! Thank you for your loyalty and kind words!
It’s wonderful to hear that you’ve been with Support Pets for so long and that our service has met your expectations. We’re so glad your sister referred you, and it’s an honor to support you and your furry companion. If you ever need anything, we’re always here to help!
Thanks for trusting and chosing us!
I needed this. This allows me to be somewhat functional, in a society with a lot of different people.
Hello there! Thank you for sharing your experience!
We’re so glad we could provide the support you needed to navigate life more comfortably. It’s great to know that a recommendation brought you to us. If you ever need anything else, we’re here to help!
Thanks for trusting and chosing us!
It was quick and easy! Highly recommend, the process did not take long and it was very informative :)
Hi there! Thank you for your kind words!
We’re thrilled to hear that this was the best decision you’ve made and that the process was quick, easy, and informative. Your recommendation means so much to us. If you ever need assistance, we’re here to help!
Thanks for trusting and chosing us!
Hi,
I never receive the leach red with letter white like we see in the promo,
The rest everything was so good and fast.
Hi there! Thank you for your feedback!
We’re so glad to hear the process was fast and smooth for you. Regarding the leash, we’re sorry to hear it didn’t arrive. Please reach out to us at info@supportpets.com (response within 48 hours) or use the chat feature on supportpets.com so we can assist you in resolving this.
We appreciate your trust and look forward to helping you!
The customer service was top tier. I highly recommend.The turnaround was super fast.
Hi Courtney,
Thank you for sharing your experience! We’re delighted to hear that we met your expectations.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thank you for your feedback!
We’re glad we could support you, though we’re sorry to hear the online process felt a bit confusing. We’re always working to make things as straightforward as possible. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Thanks for trusting and chosing us!