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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
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A fraudulent company that doesn't operate with real medical professionals. My landlord's lawyers found out in under 2 hours this "business" is a scam. Spent 2 weeks trying to work with them via email and phone calls giving them the benefit of the doubt and finally gave up. They tried to offer me a discount so I don't leave a negative review, but I don't buy into that bull$#*!. Whatever reviews you see online are likely paid or fake. Don't waste your time or money; your landlord/airline won't accept the letter and you'll wish you had gone with a legitimate company.
Answer: Hi there! We have many items, bundles and prices. The cost depends entirely on what you want to buy. Here is our main page with a few prices: https://www.supportpets.com/prices If you have more questions or any doubts, please just contact us and a representative will always be there to help you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have many items, bundles and prices. The cost depends entirely on what you want to buy. Here is our main page with a few prices: https://www.supportpets.com/prices If you have more questions or any doubts, please just contact us and a representative will always be there to help you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Please note that ESA laws apply only within the United States. Once you're flying internationally, including to the UK, airlines are not required to recognize emotional support animals under the same rules. Because each airline sets its own policies for international travel, the best next step is to contact your airline directly. They'll be able to explain what documentation is needed, any fees, and whether your ESA can travel in-cabin or must follow standard pet travel rules. Safe travels to you and your pup!
Answer: Hi there! The prices are on the on our website. Here: https://www.supportpets.com/prices If you have any doubts or questions, please contact our customer support, we're always there to assist. Thank you!
Answer: Hi there! To better assist, please reach out directly to our customer support team. They're available and ready to help you right away. Once they have your details, they'll be able to review your case and ensure your paperwork is sent as quickly as possible. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Thank you for your patience, and we look forward to resolving this for you.
Answer: Thank you for reaching out. We're sorry for the confusion. Please contact our customer support team at info@supportpets.com or via the chat on our website, and a representative will review your account and help resolve the issue as quickly as possible. Count on us!
Hi there! A member of our team has been in touch with you concerning this matter.