On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have been pleased with my experience with SupportPets thus far. There was only a small hiccup with accessing my ESA documents which was resolve quickly through a message to Customer Support. Than you divert much!
There were some problems with my order. Customer service was very prompt in resolving them.
Hi Gary,
Thank you for sharing your experience with us. We’re glad to hear our customer service team was able to promptly resolve the issue for you. We truly appreciate your trust and recommendation.
Has been the smoothest and easiest process and amazing customer service
Hi Montserrat,
We’re so happy to hear the process was smooth and easy for you, and that our customer service made a great impression. Thank you for trusting us and for sharing your friend’s recommendation — we’re glad you chose Support Pets too!
Was super easy and glad to be able to have my pet with me without worry's
Hi Kieara,
We’re so happy to hear it was an easy process for you and that you can now have your pet with you without worries. Thank you for sharing your experience with us!
Support pets has given me life with the aids on my animals. Could not have done it with out them! Support pets and there staff are very timely, helpful, and professional. Thank you all.
We are so happy to hear that!
Enjoy it to the fullest. Thanks for your support
🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
Hello Rigoberto,
Thanks for the positive 5 star, supportive feedback! We're always here for you and your ESA.
I've been wanting to give my pups the benefits of traveling and now I can.
Tisha, thank you for sharing your experience. We're glad to hear your pups can now enjoy new adventures safely, and we appreciate the trust you've placed in us. We're here to help whenever you need support giving your furry friends the best care possible.
Thank you so much, Marc! We're thrilled to hear you had such an incredible experience and really appreciate you recommending us to others. It means the world to know we're making a positive difference!
Filling out the application was easy and getting my documents was so fast. I'm about to move and was recommended to register my dogs. My dogs are a very important part of my life, and I cannot imagine being without them. They help me with my anxiety and depression, and bring me feelings of purpose and belonging. It's about time I registered them!
Thank you so much for sharing your experience, Savannah! We're so glad the process was quick and simple because we know how important your dogs are to you—it’s wonderful to hear they bring such meaning to your life. Wishing you all the best with your move and continued moments of joy with your furry companions!
Good experience, fast, the only thing Is that I'm still waiting on additional orders such as his id and vest.
Thank you, Sofiya, for your kind words and for highlighting the quick service you experienced. We apologize for the delay with the additional orders like the ID and vest and are working to get those to you as soon as possible. Please feel free to reach out if there’s anything else we can assist with in the meantime!
I would like to say the process is easy and good. I already told a few people about it. Great Job
Thank you, Dawn, for sharing your positive experience and recommending us—it means a lot. We’re glad the process was smooth for you and appreciate your support. We look forward to continuing to serve you and your pet with care.
The experience was misleading at best. Initially the applicant is told the vest and other accessories were included, then you are told you have to purchase a vest, leash, etc...
You are bombarded with additional purchases after the application is approved.
Karen, we’s appreciate you taking the time to share your experience and apologize for any confusion regarding purchases. Your feedback is important to us, and we are committed to improving clarity moving forward. Please don’t hesitate to reach out directly so we can address any concerns and ensure a positive experience in the future.
Amber, thank you so much for sharing your positive experience! We're happy we could make the process easy and fast for you—knowing it felt worthwhile means a lot to us. We truly appreciate your kind words and support.
We have had a very good experience, with the program. However I have 1 problem. Both dogs are on Ryder's certificates, cards and paperwork. This is NOT correct, Nipsey belongs on his own certificate, card and paper work due to the fact he is my daughters emotional support. Nipsey is NOT my dog he only lives at our house temporarily due to my daughter moving in for a bit. The two of them will be moving out by December of 2025. Please let me know how we can fix this mistake promptly. I don't know if I should mail back Ryder's information back so you guys can separate the two dogs. I will need Nipsey to be on my daughters account. Her name is Deja Hill, DOB 01/25/1999. Deja and Nipsey have been together for about 6 years. Please tell me how to move forward fixing this mistake. I do apologize for any inconvenience this is causing, however we need Nipsey to have his own certificate, card, paperwork and vest. You are welcome to call me or email me on my work email. *******@rcsetx.org cell # *******909.
Dear Melinda, thank you so much for sharing your experience and bringing this to our attention. We truly appreciate your patience and care, and we'll make getting Nipsey's certification separated and updated for Deja as smooth and swift as possible—our team will reach out directly to you shortly. Please rest assured, we’re here to make sure everything is just right for both Ryder and Nipsey.
Update dog permit, however I didn't use the QR code because I don't know how to use it. I eed a plastic physical card
Hi Sherrie, thank you for sharing your feedback and for the good conversation! We understand that using the QR code can be tricky, so we'll gladly provide a physical plastic card for your dog's permit—feel free to reach out anytime to arrange that. Your ease and satisfaction are important to us!
I was writing regarding PSD documents. I repeated course would love to and need to get something verifying completion. I can't get a response from ICT.
You guys respond quickly.
Thank you for your kind words, Robert. We’re glad to hear our team is responsive and apologize for the trouble you’ve had with obtaining verification of course completion. Please feel free to reach out directly so we can assist you in resolving this promptly.
The process is quick and easy. Documents arrive well under the 48 hr window.
Hi Christy, thank you for your kind words! We're so glad to hear that the process was quick and smooth for you – making things easier for you and your pet is what we strive for every day. If you ever need anything else, we're here to help!
I needed a muzzle did t know what size so they took the time to help me figure.out what was the right fit even gave me options on where to go
Renee, thank you for noting how we helped find the right muzzle size and suggested options. Taking the time to assist your pet’s needs is important to us, and we appreciate you sharing your experience.
Very supportive with follow up emails and making the entire process simple to follow, where I made the choices in the products and services which I felt were the best fit for myself and my conditions.
Hi Linda,
We’re so glad to hear you felt supported throughout the process and that everything was simple and straightforward for you. Thank you for sharing your experience with us — it means a lot to know we could help make things easier.
Very easy to understand. Step by step instructions. Received my ESP documentation within a timely manner. Overall a really good experience. I have a second dog I am going to register.
Hi Heidi, thank you so much for your kind words! We're thrilled to hear the process was smooth and speedy for you, and we look forward to helping with your second dog’s registration soon. Your trusty companionship means a lot to us, and we're happy to be part of it!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Antonia, for sharing your experience and kindly recognizing the team's quick help with your ESA documents. We're grateful for your understanding and look forward to continuing to support you whenever you need us.