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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I got the link from a friend so I was confident it'd work, but I didn't expect it to be this easy. I answered a few questions, paid 50 bucks per pet and 24 hours later I got an email my documents were ready.
Submitted all my dogs information and the next day she was approved and I had all my paperwork within a few hours. Very fast and easy.
Thank you for sharing your experience, Ashley! We're glad the process was quick and straightforward for you, and we're always here to make things easier for you and your furry friend anytime you need.
Thank you. I needed to do some traveling and it really assuring that I have the documents needed so my Hazel could come without issues
Thank you so much, Jeffrey! We're thrilled to hear you felt assured during your travels with Hazel and truly appreciate you trusting us to help make it smooth and worry-free. Wishing you both safe and happy adventures ahead!
Filled out the info on a phone and could not choose my state since it wouldn't let me scroll past M's. I then went to PC to finish. It took most of the info from the phone interaction but not all and didn't prompt me for the info again, requiring them to follow up with me for details I had provided but didn't stick. Then when the documents were completed there wasn't a link on the webpage to the documents. I had to live chat with support. She was awesome, got the document and refunded the double payment I hadn't realized had happened. So customer support is 5, web interface is 1. Overall 3
The process was quick and easy to follow. Customer service was also friendly! Also, the process was very informative. Learned things I didn't know about having an esa and the benefits of having it!
Destini, thank you for sharing your positive experience! We're delighted the process was smooth and informative, and we appreciate your kind words about our customer service. If you ever have more questions or need assistance, we're here to help continue supporting you and your ESA journey.
This was by far the smoothest and quickest process I have ever dealt with. They were thorough and professional and completed the process is less then advertised time frame.
Hi Christian,
We’re so glad to hear the process was quick and smooth for you, and that a friend’s recommendation brought you our way. Thank you for sharing your experience!
I was recommended this site by a neighbor before my puppy came home. It was so simple and i got my documents in less than 24h!
Hi Emily,
That’s wonderful to hear — congratulations on your new puppy! We’re glad the process was simple and that you received your documents so quickly.
My experience was pleasant very easy and I really appreciate everything this company's done it's done me wonders and Hank thanks you too which is my dog great company would definitely use these guys again A friend turned me on to you
James, thank you so much for sharing your kind words—it’s wonderful to hear that Hank and you had such a positive experience with us. We’re grateful your friend recommended us, and we look forward to being there for both of you whenever you need. Take good care!
I had such a great experience with this company. They made the process easy and stress-free, and the team was so understanding and supportive. Having my emotional support pet has truly improved my mental and emotional well-being. I'm so grateful for their help and highly recommend them to anyone considering this service.
Alicia, thank you so much for sharing your wonderful experience with us. We're truly honored to support you and your emotional support pet on this journey, and it means a lot to hear how much it has improved your well-being.Your recommendation touches our whole team deeply.
It's easy and fast. I'm satisfied with the fact that your pets ESA has a easy way of showing that your pet is a ESA it's a document on your wallet phone. I love it. Now our dog goes everywhere with us.
Thank you so much for your review and support! It means a lot to know we’re supporting both you and your dog in such a meaningful way.
Thanks for trusting and choosing us
So far, so good. It is too soon to tell if all this works for us
Hi there! Thanks for your review
Those additional items and services are completely optional — they’re simply offered for your convenience. You’re always free to choose only what you need.
Thank you for choosing us, and we’re glad to help make traveling with your dog easier!
I submitted all of the answers to my questions and received my e- documents via email after I completed the tasks within 48 hours. I am still awaiting my physical card and vest for the extra package that I purchased.
Hi Allison, thank you for sharing your experience and for trusting us to assist with your ESA documents. We’re glad the e-documents arrived quickly, and we're sincerely working to get your physical card and vest to you as soon as possible—your patience is truly appreciated!
My dog has previously been an ESA. However, the website we used to get his papers from now requires a signature from your pcp. I like how support pets does all that work for you 😁, I needed my pets papers ASAP for a new apartment application and it was so speedy, I had all the documents I needed by the next day 🤩 I will definitely be using support pets again.
Hi Diana, thank you so much for sharing your experience! We're thrilled to know how quickly we helped get everything sorted for your new apartment—supporting you and your dog smoothly matters most to us. We look forward to making your next visit just as speedy and easy!
I feel comfortable and completely satisfied and more confident in taking Salt with me and not having to worry about leaving him home. And I can't wait to take pretty to public places once she gets her vest without her looking intimidated. She's a very much softy pitbull I own
Hi Carol,
We’re so glad to hear how much your ESA letter has helped you feel more confident with Salt, and we love that Pretty will be right by your side too — pit bulls can be such gentle, loving companions. 🐶💙 It means a lot to know you feel comfortable and supported through us, and we’re happy our pricing made the decision even easier.
My experience with y'all was good, but y'all made one mistake.Piper is a frenchie puppy.Winston is a chihuahua, you got piper.As a chihuahua, and she's a frenchie bulldog
Crystal, thank you for sharing your kind words and for pointing out that mix-up with Piper and Winston’s breeds—we’ll make sure to get it right going forward. We appreciate you trusting us with your pups and look forward to keeping them healthy and happy!
I must say this was a very fast and easy experience trying to get a ESA for my dogs. It is also very affordable. Now I don't have to worry about my furry friends who help me with my anxiety's to have to leave. Support Pets got me my ESA within 24 hours of submitting my request. I will recommend to all my family and friends
Thank you, Keisha, for your kind words and for trusting us with your compassionate request. We’re delighted to have made the process quick and affordable for you and your beloved companions, and truly appreciate your recommendation. Your furry friends—and your goodwill—mean a lot to us.
I don't find it very user friendly and I had a challenging time getting information. I purchase the same package last year & received the id card for Dolce & this time, I guess because h did it electronically I did not get a id card. I already gave a vest but I thought yearly, I would get the id badge to carry with me in my wallet. It looks like it's an extra $1.00 for a id badge and now h gave 2 pets. Getting the jacket my mail included the Certificate and u don't remember paying extra. I had to as an agent Dheena to send je Linnie for easy access
Thank you for reaching out and sharing your feedback.
If you’d like to add your second pet, simply contact our support team, and one of our representatives will gladly help you update your information
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Thank you for your patience and for choosing Support Pets.
I paid for vest last year, didn't receive it so now they r sending me my vest this year. I appreciate that. I'm waiting for my vest now I need it before November. I'm leaving to go to my other home in Florida.
Angelina, thank you for your understanding and patience as we sorted this out. We’re sending your vest right away to ensure it reaches you well before November, and we’re here to help with anything you may need moving forward. Safe travels to Florida!
Thank you for the easy and understandable process in getting my support animal registered and approved. That makes my mental state even more calm and relieved.
Hi Teri,
We’re so glad to hear that our process helped make things easier and brought you peace of mind. That’s exactly what we’re here for — to make getting your Emotional Support Animal letter simple and stress-free. Thank you for sharing your kind words with us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Isabelle, for sharing your experience and appreciating the ease of the process. We’re glad the results came quickly and met your expectations, and we're always here to support you faster and better in the future. Your feedback helps us keep improving for you and your pets!