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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Support Pets provides a great and much needed service! Processing was very efficient!
Very thorough and helpful. Appreciate it, they also always remind you when to renew
Hello Ashley,
Your positive experience is exactly what we aim for. Thank you for letting us know!
This process was so easy, reasonably priced and a fast turn around time! I applied and had my approval by the next morning! They give you step by step instructions and are there if you need anything! I would highly recommend support pets!
Thank you for your amazing review! We're so glad to hear that you had a smooth and fast experience. That's our goal! Providing clear guidance and reliable service is our top priority!
If you ever need anything, we’re always here to help. Enjoy every moment with your ESA, and thank you for trusting Support Pets!
Very helpful and professional with getting the documents needed for my daughter and I in a timely and much needed manner
Thank you very much
Hello Eric,
It’s wonderful to hear you’re pleased with our services. Thanks for your kind words!
This process has been fast and very informative. I just completed my form and I am waiting to receive my certificate.
Hi Kisha,
Your feedback helps us know we’re on the right track. Thank you for sharing your experience!
Very good, fast and really all I did was pay the money, they sent the documents. Now I have to see if it works with my apartment complex.
Hi Michael,
We’re thrilled that you enjoyed your experience with us. Your satisfaction is our top priority!
So easy to apply for this but they sent me a extra small vest and it too small I hope they can send me the next size up otherwise great
Hello Mark,
Thank you for your feedback! We’re glad to hear the application process was easy for you, though we’re sorry the vest size didn’t fit your dog. Please reach out to us at info@supportpets.com or use the chat feature on www.supportpets.com to request an exchange for the correct size. Our team will be happy to assist you.
We appreciate you choosing us, and we’ll make sure everything gets sorted so you and your dog can continue enjoying your time together! 🐾💙
Follow the steps. Thank you for everything! Would recommend!
Hello LeDerrianne,
Thank you for your kind words and for trusting us. We’re so glad we could deliver for you!
It was a very easy process to secure documents for Bella to be able to travel with me & take to shopping with me.
Hi Julia,
It’s incredibly rewarding to hear about your positive experience. Thank you for sharing!
Everything was good! My only complaint is that when it comes to the billing it got a little bit confusing. Actually a lot. I got my renewal on their Black Friday sale and I chose an additional $8.99 I can't remember what for. When it came to me paying it came out to be $142 and something cents.
Hello Stephanie,
Thank you for sharing your experience! We’re glad to hear that most of the process went well, but we’re sorry for any confusion regarding the billing. It’s important to us that our pricing and charges are clear, so we appreciate your feedback.
If you’re still unsure about the charges or need clarification, please contact us at info@supportpets.com or through the chat feature on www.supportpets.com. Provide your order details, and our team will be happy to review the charges and ensure everything is correct.
Thank you for bringing this to our attention, and we’ll do our best to make it right! 🐾💙
The process is pretty easy they will try and upsell you some things that cost extra. I bought the vest for my dog and the tag but that's it the papers are email to you which is easy. And the customer support team is very responsive and friendly. Only reason it's not 5 stars is bc of the up selling it would probably be easier if they made a store front instead of making you click "no thanks I don't need this" bc if ur new to this you don't know what you need. Great experience overall though
Hello Nilanny,
Thank you for your detailed feedback! We’re glad to hear you found the process fast, easy, and that the customer support team was responsive and friendly. 🐾💙
We understand your point about the upselling and how it can feel confusing, especially for first-time users. Your suggestion of a straightforward store option is great, and we’ll take it into consideration to improve the experience for future customers.
Thank you for choosing us and sharing your thoughts—it helps us grow and serve you better. Wishing you and your pup all the best! 😊
I had to wait a minute to get my documents but, they did a super good job. Plus I got my documents on tome
Hello Sandra,
We’re delighted to hear you’re happy with our service. Thanks for taking the time to share!
Informative and easy process. Everything was done quickly and we received to documents in no time.
Made a huge difference for my family. Process was respectful of privacy and easy.
Hi Anna,
Knowing we made a difference for you makes all our efforts worthwhile. Thank you for your feedback!
I was supposed to get a discount and when I answer all the questions they still charge me 134. Dollar instead of 99.00 dollars. Not happy about that. Another this is that is just a paper that my dog is register with ESA, they should provide a aan id card with the file number and a barcode so it can be carry. Papers get easily destroyed
Hello Benjamin,
Thank you for your feedback, and we’re sorry to hear about the confusion with pricing and additional items. Here’s some clarification:
Digital Documents: The ESA letter is provided in a digital format, so you’ll always have access to it. If the printed version is lost or damaged, you can easily reprint it whenever needed.
Accessories: If you’re interested in items like ID cards, vests, or tags, you can purchase them separately at www.supportpets.com/shop.
Regarding pricing:
If you were looking to apply for financial aid or a discount, it’s possible the option wasn’t selected during checkout and that's the reason why the cost was higher than expected.
For more details or assistance with your order, feel free to contact our support team at info@supportpets.com or through the chat feature on our website. We’re happy to help! 🐾💙
Hi Annie,
We appreciate your thoughtful feedback and are so glad we could meet your needs.
I'm somewhat skeptical. But I really need this investment for my health and well-being. If not for happiness and loneliness.
I'm so happy to receive my documents for my fur babies! And now I can travel and see the world with my little support group.
Hi Maria,
We’re so happy to hear you had a great experience with us. Thank you for your support and have a fantastic day.
Super easy and clear information when you get approved and receive documents
Hello Abigail,
Your positive feedback means a lot to us. We’re grateful for your trust and wish you an amazing day ahead.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristi,
We’re so thankful for your support and thrilled to hear you’re happy with what we do.