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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Great customer service … had questions about pricing, heard back same day. My documents were also delivered with 48 hours. Thank you!
Having to transition to a new Doctor I learned that she doe not do ESA letters, in the past never had a problem. Daughter showed me this site and my worries were washed away and quickly. I'm thankful for this and the process was painless and quick. I highly recommend to everyone.
Charlie, thank you for sharing your experience and recommending our service—it means a lot to us. We're glad we could provide quick and helpful support during a stressful time and look forward to continuing to assist you and your family whenever needed.
I had a very good experience with Support Pets! I was able to get my dog registered, and now excitedly awaiting my order! I had a little technical difficulty, but believe it was user error - they replied fast and helped resolve the problems!
Emma, thank you so much for sharing your experience. We’re glad our team could assist you quickly and we appreciate your patience during the technical hiccup—looking forward to seeing your order arrive soon!
I needed to register my dog quickly and in a short amount of time I was able to not only register her but have her with me at work where I needed her most.
Emily, thank you so much for sharing your experience. We’re thrilled to hear the registration process was simple and that your furry friend could be with you at work when needed—it’s important to us that everything is seamless for you both!
Hi there! That’s wonderful to hear! Thank you for your trust and for choosing us again
Count on us
My experience with Support Pets has been fantastic. They kept in constant communication throughout the process and followed up once it was complete. Thank you!
Thank you, Michael, for sharing such wonderful feedback. We're delighted to hear that our team’s constant communication and support made your experience fantastic. Please don’t hesitate to reach out anytime—we’re always here to help.
Got my esa papers in less then 24 hours and not as expensive as I thought they was going to be very affordable considering my low income that I have
Hi Cadence,
We’re so glad to hear you had such a positive experience! It’s wonderful to know our quick process and friendly service helped you get your ESA letter affordably and without stress. Thank you for trusting Support Pets!
Well, this is my first time owning a pet of my own. I've been saying I was going to get myself a pet, something told me to go back and get the dog 3X's. So, when I saw him, he jumped up on me. I usually would flinch, but I didn't when Royal jumped up on me. That's when I knew he was the pet for me. Support Pet has given me everything I need for my Emotional Support Dog; the questions were easy to answer, and then within 48 hours, I had my documentation. Thank you, Support Pet
Hi Arnita,
What a beautiful story — it sounds like you and Royal were meant to find each other! We’re so glad our process made things easy and that you had your documentation in just 48 hours. Thank you for sharing your experience and for trusting Support Pets — we love hearing how our service helps families like yours.
Signing up is easy. But the halter etc should be part of the expensive package. If I can afford to get the package later, I'll let you know if it's worth it.
Hi Mark,
We appreciate your honest feedback and are glad to hear the signup process was easy for you. We understand your thoughts about including accessories — that’s helpful input we’ll keep in mind. We’re also glad our team was able to assist, even in those early hours.
I had the big tragedy in my life 2 months ago 💔! I decided to moving with my little dog 🐕 out of state, starting a new life! Support Pets website was very informative and understandable! I got it my little friend papers 📃 very quickly! So she can coming with me anywhere! Thank you!
Hi Maria,
It sounds like your little dog has been such an important source of comfort and strength through this new chapter. We’re glad our process helped make things easier for you and that your companion can stay by your side where they belong.
I bring my pets everywhere I go. What I love about it most is that I'm able to have emotional support from two of my dogs. They give me a piece of mind when I'm having my stress attacks. For support pets to be able to QUICKLY support me in bringing my babies everywhere was the best help that I could get.
Thank you so much, Destiny, for sharing how your dogs provide comfort during challenging moments. It means a lot to know we could help make bringing your must-loved companions along a smooth experience. We’re here whenever you need us!
It was very nice and easy. I had a slight problem but they were very fast to respond and helped every step of the way. Highly recommend.
Emily, thank you for sharing your experience! We're glad to hear that we could help promptly and make the process easy for you. Ensuring your confidence and care every step of the way means a lot to us.
I was super excited and surprised when I saw this from pet support. I can't go anywhere without my dog faith. And you guys made it so simple. I'm so super happy and appreciative thank you
Thank you so much, Faith and Mommy! We’re thrilled to hear that the experience was easy and seamless, especially when it comes to supporting such a special companion. Your happiness means the world to us!
This is my second year with support pets esa. I couldn't find the current years paperwork and I emailed them anc and they sent my paperwork within one day. Also I realized the ID tag I wear around my neck when taking her into places (I never have any problems with that tag) it was expired and I forgot to order one for this year. They helped me and I ordered that the same day. So I'm very happy!
Thank you so much for your kind words and continued trust! We're so glad to hear our team could quickly help with your paperwork and ID tag needs—we truly appreciate your support and look forward to assisting you again.
Had an issue with moving instructions that was answered swiftly and and precisely. Then had an issue with payment. After contacting Visa and then contacting Support Pets, problem was corrected to my satisfaction.
Thank you for sharing your experience and highlighting how quickly your concerns were addressed. We’re glad everything was resolved to your satisfaction and look forward to providing smooth, reliable service in the future. Please don’t hesitate to reach out anytime you need assistance.
I was in a bind before moving to a new place. I googled and called one place before finding Support pets site. It was fast and easy to use and understand. I received my paperwork quickly as well.
Angela, thank you for sharing your experience—you’re right, quick and clear service makes all the difference during a move. We’re here whenever you need us and look forward to making future needs just as straightforward for you.
I am very happy to have joined this establishment knowing I can take my ESA Angel with me wherever I go and she will be accepted. They provide everything you and your ESA will need to have the support you need 24/7. This has taken a lot of worry and burden off my mind. Thank you so much for this wonderful organization helping those like myself in need.
Dear Tonie, thank you so much for sharing your heartfelt experience. We’re truly honored to provide the support and care that brings both you and Angel peace of mind every day. It means the world to us to be part of your journey.
Every step was easy and clear. No fuss no mess.they were Fast and informative. Would recommend using them for your emotional support needs
Hi Gillian,
We love hearing that — “easy, fast, and informative” is exactly what we strive for! Thank you for recommending us and for trusting Support Pets to help with your emotional support needs. 🐾🐶
It was a easy process. I was scare it was a scam but I it was such a reasonable price. Now that it is legit and everything is falling along, I will be passing the info along to my other vet friends.
Thank you so much, Shakira, for sharing your thoughtful experience! We're delighted to hear the process was easy and that you're feeling confident passing the info along to your vet friends – your trust means a lot to us.
I am praying this is legit! So I can pass this info on to my battles that may be in need.
It was a bit of a pain to renew my ESA through the email the company sent. I signed up for automatic renewal and I had to start the process all over hoping I wouldn't get double charged. Hopefully the automatic renewal works next year.
Thank you so much for your honest feedback, Jacquelyn—I truly appreciate your patience through the renewal process and apologize for the frustration it caused. We’re actively working to make automatic renewal as smooth and seamless as possible to protect against any duplicate charges in the future. Your trust means a lot to us, and we’re committed to improving your experience moving forward.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sandi,
We’re so glad to hear our team was able to answer your questions quickly and that your documents arrived within 48 hours! We truly appreciate your kind words and trust in us.