On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very professional and thorough. Thanks
I have yet to be turned away with Mr. Noodles.
Very fast and efficient. I had no issues with the site or communication.
They made it very easy for you to qualify for having ESA dog. And very helpful.
Hello there! Thank you for sharing your experience!
We’re so glad to hear that the process was easy for you and that your ESA provides such comfort and support. It’s clear how much your companion means to you. If you ever need anything else, we’re here to help!
Thanks for chosing us!
I was very pleased with the process and the timeliness. Easy and no hassle.
Hi there! Thank you for your feedback!
We’re so glad to hear that the process was quick, easy, and hassle-free for you. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re here to help!
Thanks for trusting and chosing us!
I needed a certificate in less than 24 h and SUPPORT PETS was able to do it! Great service in very simple steps.
Hello there! Thank you for sharing your experience!
We’re thrilled to hear that the process was simple and practical for you and that we could meet your needs so quickly. If you ever need further assistance, don’t hesitate to reach out—we’re here to help!
Thanks for trusting and chosing us!
Mis documentos llegaron muy rapido...excelente servicios
Hola! ¡Gracias por tu comentario!
Nos alegra saber que recibiste tus documentos rápidamente y que estás satisfecho con el servicio. Si necesitas más ayuda o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para ayudarte!
I was supplied with all the documents that I needed in a fast and timely manner.
Hello! Thank you for your feedback!
We’re so glad to hear you received all the documents you needed quickly and efficiently. If you need any further assistance, we’re always here to help!
Thanks for chosnig us!
The website was a bit confusing when it came to instructions on how to a pet to my existing ESA document that I had for my dog. I've gone through several purchasing processes. When I had an appointment with the psychologist he told me that I didn't have to pay the fee that was posted online and that I only had to pay $40 to add my cat to my existing dog's ESA letter. I am still a bit confused because after I was told that my cat wasn't added to the existing letter I had to purchase a plan for my car which cost $99. I had paid $140 before that thinking that it would allow my cat to be added to the existing letter. I never did receive the refunds or any clarification on how much I would be refunded. Can you please clarify this for me and process my refund? I was told that it would cost $40 to add Nikari to my dog's letter. I needed to get my cat added because I am moving into apartments. I had sold my townhome and no longer own it. I will be renting an apartment. The apartment needed that paperwork as well. I did receive the correct paperwork but I had to pay extra funds to get my cat added to my dog's ESA letter. Can someone please call me at *******778. Thank you.
Hi there! Thank you for sharing your experience, and I’m truly sorry to hear about the difficulties you’ve faced. It sounds like there’s been some confusion, and we want to make this right for you as quickly as possible.
Please reach out to our customer support team directly at info@supportpets.com or through our live chat for immediate assistance. They’ll be able to clarify everything and ensure you have the correct paperwork for your new apartment.
We appreciate your patience and understanding, and we’re here to help resolve this for you!
Fue muy rápido y preguntas precisas. Por el cariño especial que le tengo a Verona
Hola! ¡Gracias por compartir tu experiencia!
Nos alegra saber que el proceso fue rápido y que las preguntas reflejaron el vínculo tan especial que tienes con Verona. Las recomendaciones significan mucho para nosotros. Si necesitas más ayuda o información, no dudes en contactarnos. ¡Estamos aquí para ti!
Simple and easy very helpful and didn't cost me a whole lot of money
Hi Britney,
Thank you for your kind words! We’re so glad to hear that you found the process simple and helpful. If you ever need anything else or have any questions, feel free to reach out. Wishing you and your ESA all the best! 🐾💙
Hi Karla,
Thank you so much for your kind words! We’re so happy to know you had a positive experience with us. Have a wonderful day!
Some of your website is confusing. Not sure what you pay for until you are done. It needs a page for confirmation with itemized list of items purchased. Also need a way to track where your items are in delivery process.
Hello Karina,
Thank you for your feedback—we truly appreciate it as it helps us improve! We understand how important it is to have clarity during the purchase process. Adding a confirmation page with an itemized breakdown and providing an easy way to track delivery progress are excellent suggestions.
Currently, we encourage customers to reach out via info@supportpets.com or use the live chat on our website for assistance. We recognize that a phone line could be a helpful addition, and we’ll certainly share this suggestion with the team.
Thank you for taking the time to share your thoughts—we’re always looking for ways to serve you better! 🐾💙
I completed the online application, was informed immediately whether I met the criteria for an emotional support animal and was provided the instructions and paperwork necessary for my dog. They followed up to make sure I received everything I needed.
Hi Joanne,
Your thoughtful feedback means a lot to us! We’re glad to know we met your expectations. Wishing you a fantastic day ahead!
Very easy and simple process and a very quick turnaround time. I'm very appreciative of support pets this will have been the second time I've used them as they've been very helpful even last time.
Hello Raphael,
We’re so grateful for your kind review! It’s always a pleasure to serve customers like you. Have a great day!
I choose to renew because there was a reduced price of $99.00. When I checked my account there was $136.00 charge. This is not what I signed up for. Thanks
Hi Greta,
We’re sorry to hear about this, and we completely understand your frustration.
Please reach out to our support team via info@supportpets.com, and they’ll review your order and provide a solution. If there was an error, they will work to make it right. Thank you for bringing this to our attention, and we appreciate your patience as we get this sorted for you. 🐾💙
Hi Mary,
Thank you for sharing your experience! Your support keeps us motivated. Have an amazing day!
This is our 2nd year using support pets and we love it! Being able to have our Dog Rosie with us helps tremendously with everyday life.
Hello Chaya,
We’re thrilled to know you had a great experience! Your feedback means everything to us. Have a lovely day!
It was easy, quick, and stress free. Thank you all so much!
Hi Kennedy,
Your support means the world to us! Thank you for your kind review, and enjoy the rest of your day!
Great service! Very appreciative of how quickly we received a decision.
Hi Wendy,
Thank you for your kind feedback! We’re so happy to know we could make a difference for you. Have an awesome day!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Holly,
We’re truly grateful for your feedback! Thank you for sharing your experience, and have a fantastic day!