On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I choose to renew because there was a reduced price of $99.00. When I checked my account there was $136.00 charge. This is not what I signed up for. Thanks
Hi Mary,
Thank you for sharing your experience! Your support keeps us motivated. Have an amazing day!
This is our 2nd year using support pets and we love it! Being able to have our Dog Rosie with us helps tremendously with everyday life.
Hello Chaya,
We’re thrilled to know you had a great experience! Your feedback means everything to us. Have a lovely day!
It was easy, quick, and stress free. Thank you all so much!
Hi Kennedy,
Your support means the world to us! Thank you for your kind review, and enjoy the rest of your day!
Great service! Very appreciative of how quickly we received a decision.
Hi Wendy,
Thank you for your kind feedback! We’re so happy to know we could make a difference for you. Have an awesome day!
It was quick and easy. I will use them for my renewal and will recommend them to everyone
Hello Jason,
Thank you so much for your kind words! We’re thrilled to hear that you found the process quick and easy. We truly appreciate your trust in us and your willingness to recommend our service. We’ll be here for your renewal when the time comes! 🐾💙
Support Pets have made moving into a new place, a lot easier with having the paperwork to show to management and not having to pay those high prices for a pet. Now it seems I can go anywhere with my ESA and enjoy a shopping trip or going out to eat. I don't have to hurry in the store anymore to get back to my car, or go through drive thrus for food or order it to be delivered.
Hi Tina,
We’re so glad to hear that having your ESA paperwork has made moving easier and saved you from extra pet fees—those are some of the key benefits of having an ESA letter under the Fair Housing Act (FHA)!
We recommend checking with businesses beforehand to ensure a positive experience for you and your ESA. Thank you for sharing your story, and we’re so glad we could help! 🐾💙
Support Pets have made moving into a new place, a lot easier with having the paperwork to show to management and not having to pay those high prices for a pet.
Great service. Needed to get a new ESA certification and it's was done in less than 2 days!
Hi Madeline,
Thank you for your kind words about our service! We’re glad we could help you get your ESA certification quickly.
Regarding the refund for the $87 charge, we’re sorry to hear about the issue. As the social media team, we don’t handle billing directly, but our support team will be happy to assist you with this. Please contact them via info@supportpets.com, and they’ll review your order and process your refund if applicable.
Thank you for your patience, and we’re confident this will be resolved promptly. 🐾💙
My experience was wonderful. And every purchase was worth it.
Hi Jada,
We’re truly grateful for your thoughtful feedback! Thank you for your support, and have a wonderful day!
This was the fastest easiest way to get my approval! Thank you Support Pets
Hello Darlene,
Thank you for taking the time to share your kind words! Your satisfaction is so important to us. Have a great day!
Very appreciated that I can make my dog an ESA so I can take him anywhere and not have to pay any deposits
Hello Heather,
We’re so happy to hear about your positive experience! Thank you for your support, and have an amazing day!
Easy. So easy a cave man could do it! Lol so if your thinking bout doing it. Just do it. Worth it so far I hope
Hi Nate,
Your thoughtful review means so much to us! Thank you for trusting us, and have a fantastic day ahead!
It was a fast and good experience. We moved from Guam and was hard to find a doctor, but this company helped us very fast. Recommend company
Hi Ivan,
Thank you for your kind words! We’re so glad to hear you had a great experience. Have a lovely day!
It was very fast and very easy. Just had to make it thru the adds. But it was very straight forward and very user friendly
Hi Jonathan,
Your feedback is so encouraging! Thank you for sharing your experience, and have a wonderful day ahead!
Great experience easy process I'm very happy. I feel so happy that now I can finally have a pet with me this is my happiest day ever. Thanks YOU THANK YOU SUPPORT PET. THIS IS THE BEST AND EASY PORCESS
Quick and easy process! This is the first time I've had to pay but it was worth it
Hello Blake,
We’re so grateful for your support! Thank you for your kind review, and enjoy the rest of your day!
Felt very secure using the service and was seamless and fast.
Hi Brad,
Your positive feedback is greatly appreciated! Thank you for trusting us, and have an amazing day!
Very good.skeptical for just a short time cause I could see they were trustworthy and reliable
Hi Kathleen,
We’re thrilled to know you had such a great experience! Thank you for your trust, and have a fantastic day!
Very understand an caring people an quick response love you all
Hi Elizabeth,
Thank you for your wonderful feedback! It’s customers like you who inspire us to keep delivering the best service possible. We’re here if you ever need anything, and we hope you have an amazing day!
Hi Fei,
Your kind words mean so much to us! Knowing we made a difference for you keeps us motivated every day. Thank you for sharing your experience, and have a fantastic day ahead!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Greta,
We’re sorry to hear about this, and we completely understand your frustration.
Please reach out to our support team via info@supportpets.com, and they’ll review your order and provide a solution. If there was an error, they will work to make it right. Thank you for bringing this to our attention, and we appreciate your patience as we get this sorted for you. 🐾💙