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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very understand an caring people an quick response love you all
Hi Fei,
Your kind words mean so much to us! Knowing we made a difference for you keeps us motivated every day. Thank you for sharing your experience, and have a fantastic day ahead!
Hi Erin,
Your kind feedback truly made our day! We’re so happy to know we could meet your expectations. Thank you for trusting us, and have a fantastic day!
It was a very fast and easy process. Everything was just a click away.
Hello Sherri,
We’re so glad to hear you had such a positive experience! Thank you for your support and for sharing your thoughts. Have a wonderful day!
This has been the easiest product. I love it. Being able to have my esa anywhere I go it awesome
Hi Annamarie,
Your kind words inspire us to keep doing our best! Thank you for your trust and support. Wishing you a great day filled with positivity!
I suffer from a lot mental health issues and never had someone by my side to help ease the problems & limit to stopping hurting myself. Having Raine eases so much of my problems and knowing she knows how I'm feeling she automatically comes to cheer me up. I'm grateful to her.
Hello Kristina,
Thank you so much for sharing your story. It’s inspiring to hear how much Raine has positively impacted your life and become a source of comfort and strength during challenging times. The bond between you and Raine is truly special, and it’s amazing how intuitive and supportive she is in helping you through your mental health journey. 🐾💙
We’re so glad we could be part of this process and provide you with the documentation needed to ensure Raine can continue to be by your side. Thank you for trusting us and allowing us to be part of your journey. If you ever need further support, don’t hesitate to reach out—we’re here for you! 😊
Very smooth and easy process. Grateful for the experience.
Hi Christina,
Thank you for sharing your wonderful experience! We’re so glad to know we could make a difference for you. Have an awesome day ahead!
It was a very easy process. I am completely satisfied. I would definitely recommend.
Hello James,
It’s always amazing to hear from happy customers like you! Thank you for your kind words and trust. Wishing you a fantastic day!
Now I have the peace of mind to take my dog with me, thank you!
Hello Adrienne,
Your feedback is greatly appreciated! We’re so happy to know we could provide you with a great experience. Have a lovely day!
The questionnaire was so easy to fill it! I loved it! I will definitely be telling my friends!
Hello Kendra,
Thank you for taking the time to share your kind words! Your trust and support mean everything to us. Have an amazing day!
Ordered the esa for my dog and everything went smoothly for me
I just wanted to get my dog registered as a support animal & they made it simple. I even made a mistake and they assisted with no problems.
Hi Quahonee,
We’re so grateful for your feedback! It’s always a pleasure to serve wonderful customers like you. Have a great day ahead!
I needed to cancel training. As it not needed.
I just wanted to renew Suzie's membership.
I guess online might not have been the way, I was looking for a phone number to call.
Hi Gailmarie,
Thank you for sharing your experience! 🐾💙 We’re glad to hear you found our staff support excellent. While we currently don’t have phone support, our team is readily available to assist you via email at info@supportpets.com or through the chat option on our website.
We’ll gladly help you with Suzie’s membership renewal and ensure the process is as smooth as possible. If you need further assistance, don’t hesitate to reach out—we’re here for you! 😊
Hi Zeki,
To update your dog’s breed on the documents, please reach out to us through the chat option on our website or email us at info@supportpets.com. Provide your name, email address used during the process, and the requested change to "Rottweiler."
We’ll ensure the update is made promptly. If you have any other questions or concerns, feel free to let us know—we’re here to help! 🐾💙
I just wanted to let you know that I got the documents, however, I don't want to review.
Hi Alexandria,
We’re happy to hear you received the documents as expected. Thank you for providing us with that information.
Easy, quick & straightforward! Would recommend to my family and friends
Hi Haileigh,
Thank you for your kind words! 🐾💙 We’re thrilled to hear that you found the process easy, quick, and straightforward. Your recommendation means the world to us! If you or your loved ones ever have any questions, we’re always here to help. 😊
Very smooth and easy to work through all necessary information.
Hi Landan,
Thank you for your feedback! 🐾💙 We’re thrilled to hear that you found the process smooth and easy. Ensuring a seamless experience is our goal, and it’s great to know we met your expectations. If you ever need further assistance, don’t hesitate to reach out—we’re here to help! 😊
Getting my documentation was super fast and easy, the only thing I'm struggling with is the documents provided did not list a specific disability and isn't a valid forum for the leasing company that owns our new house
Hi Hannah,
Thank you for your feedback! We’re glad to hear the process was fast and easy for you. Regarding your concern, ESA letters typically do not list a specific disability to protect your privacy, as this is standard practice and aligns with federal housing guidelines under the Fair Housing Act (FHA).
If your leasing company has requested additional details or a specific format, we recommend reaching out to us via info@supportpets.com or the chat option on our website. Our team will work with you to address their requirements and ensure your documentation meets their needs. We’re here to help resolve this for you! 🐾💙
Everything was perfect and easy. I got the answer very fast! Thank you very much!
Hello Rasa,
Thank you for your kind words! 🐾💙 We’re so happy to hear you had a great experience and that everything went smoothly. If you ever need further assistance or have any questions, don’t hesitate to reach out. We’re here to help! 😊🐶
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth,
Thank you for your wonderful feedback! It’s customers like you who inspire us to keep delivering the best service possible. We’re here if you ever need anything, and we hope you have an amazing day!