On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I suffer from High Stress and Anxiety and PTSD after losing my Daughter in 2004. Having my Dog with me at all times has helped me to live a mostly normal life.
If you have any issues or questions you have easy access to Customer Servuce.
Much needed assistance to keep me and my pet together so we can support each other
Hello Virginia,
Your support means the world to us! Thank you for sharing your experience, and enjoy the rest of your day!
This is our 2nd year doing. Was very pleased we qualified for ESA. Process is relatively easy & quick.
Thank you
I appreciate the professionalism and the consideration for always counting on you guys for my fur babies.
Hi Stephanie,
We’re so happy to know you had a great experience! Thank you for your feedback, and have an amazing day ahead!
Service was great and fast. I received all the documents needed in a timely manner.
Hi Lauren,
Your review is greatly appreciated! Thank you for trusting us, and we hope you have a wonderful day!
Worked quickly and efficiently. I will recommend to friends.
Hi Shaowen,
Thank you for your thoughtful review! Your satisfaction is our priority, and we wish you an awesome day!
It was a great experience! People were nice and friendly. They were there when you had questions. Everyone was always helpful. They knew what was going on and how to help you!
Hi Pamela,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience and that our team was able to provide the support you needed. Ensuring our customers feel cared for and supported is our top priority, and it’s wonderful to know we were able to meet your expectations. If you ever need anything else, we’re always here to help!
The process was simple and stress free and I was emailed throughout the process informing me of the status in which it was completed within the timeframe given.
Hello Tamra,
We’re so grateful for your feedback! Thank you for trusting us, and have a fantastic day ahead!
Very easy to follow and submit your application! I would use again!
HI Mikaela,
It’s always great to hear from happy customers! Thank you for your support, and have a lovely day!
Súper fácil y súper rápido recomiendo excelente su servicio muchas gracias
Hola Dairelys,
¡Muchas gracias por tu comentario tan positivo!
Nos alegra saber que encontraste el proceso súper fácil y rápido. Tu recomendación significa mucho para nosotros, y estamos aquí para ayudarte siempre que lo necesites. ¡Gracias por confiar en nuestro servicio!
I appreciate every year working with you and helping me out.
Hi Kelly,
Thank you for your kind words! Your positive experience means so much to us. Have an amazing day!
I had a other dog a support dog and a picture was needed. I did not see a area to submit a Pic. I received Ed card without pic.
Very easy and self explanatory. I received all my paperwork within 2 day.
Hello Ana,
Your feedback made our day! Thank you for trusting us, and we hope you have a fantastic day!
Hello Becky,
Thank you so much for sharing your experience! We’re thrilled to hear that the process was smooth and easy for you from start to finish. It’s wonderful that your dogs provide such comfort and support to you and your husband—they truly are special companions.
If there’s anything else you need or have questions about, we’re always here to help. Thank you for trusting us to assist you with this important step! 🐾💙
The product was amazing in itself. Fast and easy to understand, however, when I put I had multiple animals, I put more than 2, however they only put 2.
Hi Bryson,
Thank you for your feedback, and we’re glad you found the process fast and easy to understand! To clarify, our service allows for up to 2 Emotional Support Animals (ESAs) to be approved per letter.
If you have any questions or need further clarification, feel free to reach out at info@supportpets.com —we’re here to help! 🐾
Very easy to use and reasonably priced. Overall would very much recommend this company.
Hi Alyssa,
Your feedback makes all our hard work worthwhile! Thank you for your support, and have an awesome day!
Very professional and thorough. Thanks
I have yet to be turned away with Mr. Noodles.
Hello Holly,
We’re truly grateful for your feedback! Thank you for sharing your experience, and have a fantastic day!
Very fast and efficient. I had no issues with the site or communication.
They made it very easy for you to qualify for having ESA dog. And very helpful.
Hello there! Thank you for sharing your experience!
We’re so glad to hear that the process was easy for you and that your ESA provides such comfort and support. It’s clear how much your companion means to you. If you ever need anything else, we’re here to help!
Thanks for chosing us!
I was very pleased with the process and the timeliness. Easy and no hassle.
Hi there! Thank you for your feedback!
We’re so glad to hear that the process was quick, easy, and hassle-free for you. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re here to help!
Thanks for trusting and chosing us!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Wendy,
Thank you so much for sharing your story and experience. We’re truly sorry for the loss of your daughter, and we’re so glad that your dog has been a source of comfort and support, helping you live a more balanced life. Emotional Support Animals (ESAs) can have such a profound impact, and it’s wonderful to know your pup has made a difference for you.
We’re also thrilled to hear that our customer service team provided quick, professional, and understanding assistance when you reached out. Ensuring our customers feel supported every step of the way is incredibly important to us.
Thank you for choosing us after your research and trusting us to help with this important process. We’re here whenever you need us and wish you and your furry companion continued peace and comfort. 🐾💙