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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Both of my dogs, Flay and Nicky are listed on the certificate, but only Flay's certification came with his vest
I do not appreciate being labeled as uncaring in the application because I can't afford the total upgrade. Also, I have been billed for but not received a vest for my dog and it has been a month. Just a note, my cat, Luke is listed on my ESA document and he passed away 2 years ago.
Awesome cool great experience i would recommend this to everyone i know 👍
Hello Natalie,
Thank you so much for your kind words! We’re delighted to have met your expectations. Have a fantastic day!
Easy process. No issues so far. I received all promised documents with ease
Hi Tulia,
We truly appreciate your thoughtful feedback! It’s always a pleasure to serve customers like you. Have a wonderful day!
So far, I have had no issues or problems. The process has been very easy and simple.
Thanks!
Hello Brandi,
Thank you so much for your feedback! We’re thrilled to hear that you’ve found the process easy and straightforward. Making things simple and hassle-free for our customers is always our goal. If you ever have any questions or need assistance, we’re here to help. Thanks for choosing us! 🐾💙
The website dont work well, it keeps trying to charge me extra after i have payed. The buying methods are super manipulitive and i dislike that. For someone who is on a budget and cant afford an extra 90-180 dollars immediately, the no my pet dont mean that much to me button, is messed up. I will definetly be taking my business else where when i need to renew next year. The customer service is horrible too. Yall take forever to respond and when yall do the answers dont answer anything.
Hello Dylan,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive to provide a smooth and transparent process, and we regret that we fell short in your case.
We understand how frustrating it can be if the website didn’t function as expected or if the purchase process felt unclear. Your comments about the additional charges and checkout experience are valuable, and we’ll review them to ensure the process is more straightforward for all users, especially for those on a budget.
We also apologize if our customer service response times didn’t meet your expectations. We’re committed to improving and ensuring our team provides timely, clear, and helpful assistance.
We appreciate you sharing your experience—it helps us identify areas for growth. If there’s anything we can do to address your concerns directly, please let us know.
I had problems setting up my password.
Was sent a number many times but it would not move for me to advance.
Hi Susan,
We’re sorry to hear you had trouble setting up your password! That can be frustrating, and we want to help make it right. If the password reset process didn’t work as expected, here are a few steps you can try:
Clear your browser cache and cookies or try using a different browser or device.
Check your email spam/junk folder for the reset code, just in case.
If the issue persists, please reach out to our support team at info@supportpets.com, and we’ll assist you promptly to get your account set up and ready to go.
We appreciate your patience and understanding, and we’re here to help you every step of the way!
Support Pets made the ESA process super quick and straight forward. I was able to obtain a letter for housing and travel for both my dog and cat.
Hello Monica,
Thank you so much for your amazing feedback! We’re so glad to have made your experience a positive one. Have a fantastic day!
It has been easy and quick and very helpful. I was having issues and they resolved it quickly and I was just so thankful that they continued me immediately.
I will say it was a good experience only reason I give it a 4 is how much your paying for I just wish some stuff come with it like the certificate and card. I understand purchasing the leashes and vest but it would be nice to have those along with ESA documents and etc. But I will say they did have my documents within those 24-48hours and communicated excellent when I receive the downloads and further questions I may have not understand.
Hello Karla,
Thank you so much for your detailed feedback—it means a lot to us! We’re thrilled to hear that you had a positive experience overall, and we truly value your thoughts on how we can improve.
We understand your perspective on including additional items like the certificate and card as part of the package. These are currently offered as optional add-ons for those who want them, but your feedback helps us see how bundling certain items might enhance the overall value.
We’re so glad to hear that our team was responsive and provided excellent customer service to ensure all your questions were answered and you received your documents promptly. Your satisfaction is our top priority, and we’ll continue striving to make the process even better. Thank you for sharing your experience and for trusting us! 🐾💙
Easy process to complete. User friendly. Transparent as to what to expect and when.
Hello Katherine,
Your kind words mean everything to us! Thank you for trusting us, and we hope you have a wonderful day!
My new ESA pet! Love him! And it was so easy to get the documentation!
Hi Rochelle,
We’re thrilled to know we could meet your expectations! Thank you for your support, and have an awesome day!
The total it offered was lit what I was charged. I was charged more.
Hello Maria,
We’re sorry to hear about this hiccup and truly appreciate your feedback. It’s important to us that charges are transparent and align with what you expected.
If there was a discrepancy in the amount charged, we recommend reaching out to our support team at info@supportpets.com with your order details. They’ll be happy to review your case and resolve any concerns quickly.
Thank you for bringing this to our attention, and we appreciate your patience while we ensure everything is sorted out for you. 🐾💙
Fast and Easy. Price was good. Thanks for the help. Will recommend to anyone else I know who is also interested.
I had a good experience. When I did have questions they answered promptly.
Hello Sherry,
Thank you for sharing your feedback! We’re so glad to hear you had a positive experience and that your questions were answered promptly. Providing helpful and timely support is our priority, and we’re happy to know we met your expectations. If you ever need further assistance, we’re always here to help!
I have been with support pets for about 2-3 years and its the best peace of mind knowing that my ESA pup can be with me traveling or living. He really does make a difference in my life and without support pets I would have to have him live elsewhere. Im all he knows and vise versa to be separated would be devastating and with Support Pets it's something I don't worry about! I'm excited to receive his Genius Tag and cant wait to activate it and be able to find him if we were ever separated, so thank you too much Support Pets!
Hello Taylah,
Thank you so much for sharing your heartfelt experience! We’re deeply honored to have been part of your journey for the past 2–3 years. It’s wonderful to hear how much of a difference your ESA pup makes in your life and how Support Pets has helped you keep him by your side—both for living and traveling. That unbreakable bond is truly special, and we’re so glad we could give you peace of mind.
We’re thrilled that you’re excited about the Genius Tag! It’s a fantastic tool for ensuring your pup’s safety, and we’re happy to provide something that can offer even more reassurance.
Thank you for trusting us and for your kind words. We’re so glad your friend recommended us, and we’re committed to continuing to provide the easy and reliable service you’ve come to appreciate.
I've been using for the past 4 years this service for my dog and it has been amazing so far. I don't use it very much for travel, because I don't travel a lot but I do use it for apt complex purposes and it's been great because I can have accommodations. Now I added a new furry baby and just go the service for him too since I cannot live without them. I 100% recommend.
Hello Gabriela,
Thank you for sharing your wonderful experience! We’re so glad to hear that our service has been helpful for you and your furry companions over the past four years. It’s great to know that having your ESA letter has made it easier for you to secure accommodations in your apartment complex—that’s exactly what we’re here for!
Congratulations on adding a new furry baby to your family! We’re happy to help you include them in your ESA journey, ensuring you can always have them by your side. Your recommendation means so much to us, and we’re thrilled that your mom’s suggestion led to a service that’s worked so well for you.
Thank you for trusting us, and if you ever need assistance, we’re always here to help. 🐾💙
Thank you for making it an easy experience. It was good. Thank you
Hi Elissa,
Thank you for your kind words! It’s customers like you who inspire us every day. Have a fantastic day!
This process was easy to complete. Very grateful that I can take my boy with me wherever I go.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Doreen,
We’re sorry to hear about this mix-up with your order—that’s definitely not the experience we want for our customers.
Please reach out to our support team at info@supportpets.com with your order details and let them know what’s missing. They’ll be able to track your order, verify everything, and ensure Nicky gets their certification and vest as soon as possible.