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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This service is very amazing and reliable to my needs for helping me with my pet dog to accompany me always as my comforting companion.
The price is amazing, and it was quick and easy I received my documents in less than 24 hours.
Little time and little effort. Made getting my dog certified easy
Hello Rachel,
We’re so happy to hear that you had such a smooth experience! 🐾✨ Making the process simple and stress-free is exactly what we aim for. Your furry friend is lucky to have such a caring owner.
If you ever need anything else, we’re here to help. Enjoy every moment with your companion!
My experience was great because it was simple and fast. I was approved with a day.
Hello Camila,
We’re so grateful for your feedback! Thank you for trusting us, and have a lovely day!
Got my documents in less than 24 hours and feeling much more at ease about having my doggo by my side and not having to pay outrageous pet fees.
Hi Meghan,
Thank you for your thoughtful review! It’s always a pleasure to hear from happy customers. Have an amazing day!
Hi Heaven,
We’re so happy to know you had a great experience! Thank you for your support, and have a fantastic day!
They were quick to fix issues and make sure that we got everything we needed
Hello Alivia,
Thank you so much for your kind feedback! We’re thrilled to know you had a positive experience with Support Pets. Your support means so much to us, and we’re here whenever you need us. Wishing you and your furry friend a fantastic day!
I would like a card for my wallet not an option unless you pay more
Hi Danielle,
Thank you for your feedback! 🐾✨ We're glad to hear the approval process was quick for you.
While the ESA letter is the primary document included in our standard package, the wallet ID card is offered as an optional add-on for those who want the convenience of having quick reference information readily available.
If you're interested in purchasing an ESA ID card, you can find it on our website here:
👉 www.supportpets.com/shop
I filled the questionnaire out multiple times and it wouldn't direct me to make my purchase along with it. Although I had some back and forth until we could figure that out and get a payment link that worked, they gave me a discount for my trouble and once I did submit payment I had my forms the next day!
Hi Mackenzie,
Thank you for sharing your experience! 🐾✨ We’re sorry to hear about the glitches you faced during the submission process—it’s definitely not the smooth experience we aim for.
That said, we’re thrilled our customer service team could step in, resolve the issue, and even offer a little something for your trouble. It’s great to hear you received your forms so quickly once everything was sorted out.
Your patience and understanding mean a lot to us. If you ever need assistance again, we’re here for you. 💙😊
Hi Josh,
Your kind words mean so much to us! At Support Pets, our mission is to make life better for both you and your pet. Thank you for trusting us, and we hope you have a wonderful day ahead!
I shake my leg due to anxiety, and when I'm in public, I think disturbs people but, when I have my Lilo with me, I am so super calm and don't feel the need to shake my leg or twitch 😊
Hi Charmane,
We’re so grateful for your support and kind review! At Support Pets, we care deeply about creating a seamless experience for you and your furry friend. Thank you again, and have a lovely day!
Brutal demasiada increíble la experiencia y atención, ahora necesito probarla
Hola Jeremias,
¡Su amable comentario realmente iluminó nuestro día! En Support Pets, estamos dedicados a marcar la diferencia para las mascotas y sus dueños, ¡y es maravilloso saber que lo hemos logrado! ¡Que tenga un día increíble con su peludo compañero!
It's was easy and very knowledgeable, I will definitely recommend to everybody
Hi Anna,
Thank you for your thoughtful words! Support Pets is all about improving the lives of pets and their owners, and your feedback means so much to us. Have a wonderful day filled with joy and cuddles!
I have been able to take my pets with me almost every where I go and when I am driving myself my pets keep me calm in traffic. So thank you so much.
Hello Fredia,
Your kind words mean everything to us at Support Pets! We’re so happy we could assist you and your pet. Thank you for trusting us, and have an absolutely wonderful day!
Received our certification documents pretty within time frame.
Hi Brandy,
Thank you for taking the time to share your experience with Support Pets! We’re so glad we could provide the help you needed. Wishing you and your pet a happy and joyful day!
It's a very good service I would recommend this to anybody that has animals and that is suffering from anything
Hi Stanley,
Your support means the world to us! At Support Pets, we’re committed to ensuring every customer feels valued and every pet is cared for. Thank you for your trust, and have an amazing day!
Support pets made it super easy and quick to get my eas letter
Hello Madison,
Thank you for your wonderful review! Support Pets is all about creating a stress-free experience for you and your furry friend, and we’re so happy to hear we achieved that. Have a great day!
Very professional they know everything the a customer need to know about there pets need
Hi Maria,
Your feedback brought a smile to our faces! At Support Pets, we care deeply about your experience, and it’s wonderful to hear you’re happy with our services. Have an amazing day with your beloved ESA!
Both of my dogs, Flay and Nicky are listed on the certificate, but only Flay's certification came with his vest
Hi Doreen,
We’re sorry to hear about this mix-up with your order—that’s definitely not the experience we want for our customers.
Please reach out to our support team at info@supportpets.com with your order details and let them know what’s missing. They’ll be able to track your order, verify everything, and ensure Nicky gets their certification and vest as soon as possible.
I do not appreciate being labeled as uncaring in the application because I can't afford the total upgrade. Also, I have been billed for but not received a vest for my dog and it has been a month. Just a note, my cat, Luke is listed on my ESA document and he passed away 2 years ago.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth,
Your review brightened our day! Thank you for your support, and have an awesome day ahead!