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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Was very helpful thank you. I will continue to watch for future posts
I have had great experiences with getting my ESA but have been unable to purchase a tag
Hi Sheila,
We’re so glad to hear you’ve had great experiences with getting your ESA! 🐾✨
Regarding the ESA tag, you may get it here:www.supportpets.com/shop.
Thanks for choosing Support Pets.
Very fast to get the documents. I love it now me and my dog are so happy right now.
Hi Lameesha,
Your thoughtful review made our day! Thank you for trusting us, and have an awesome day ahead!
This is a very simple, easy process and keeps the process of registering Paprika stress free
Hello Rebecca,
Thank you for your kind words! We’re thrilled to know we could meet your expectations. Have a great day!
Very Good. Smooth renewal of certifications. Now confident can take my dogs into restaurants and others establishments without worry.
Thank You
Hi Tom,
Thank you so much for sharing your experience! We’re thrilled to hear that your renewal process went smoothly and that you feel confident with your documentation. Providing peace of mind and ensuring your support animals can continue to be there for you is what we strive for.
It’s great to know our team was able to assist you with the renewal reminders and resolve any concerns you had along the way.
Your support animals clearly play an important role in your life, and we’re honored to be a part of making that connection easier for you. If you ever need assistance again, don’t hesitate to reach out.
Wishing you and your furry companions all the best—here’s to many happy outings together!
Such an easy process. I was so concerned it was going to cost me an arm and a leg and I would have to wait forever but it was the exact opposite.
Good morning. When there is a savings like the kit which is on sale, this should be presented along with the renewal. Because, I would like to purchase a vest. Thank you
Hi Yvette,
That’s a great suggestion, and we appreciate you sharing it with us. Having sale items like the kit or vest presented during renewal would definitely make the process smoother and more convenient.
You can still check out our available kits, vests, and other accessories directly on our website here:
👉 www.supportpets.com/shop
If you need help with anything else or have further questions, feel free to reach out to our support team at info@supportpets.com.
We’re always here to help and value your feedback!
We are always concerned about making sure our pets can be with me when necessary. This process was quick and easy while also informative and supportive.
Hello Lacey,
We’re so happy to hear about your experience! Thank you for your trust, and have a lovely day!
You charge me 134 $ for what?
When you buy animal support - it's need to ad million more options which cost money to complete all steps animal support - like dog training, special clothes and bla bla bla ….
Hi Emy,
Our main service provides an Emotional Support Animal (ESA) letter, which is issued by a licensed mental health professional after evaluation.
If you feel there was any misunderstanding about your order or if you need assistance, please reach out to our support team at info@supportpets.com. We're here to help clarify and ensure you have everything you need. 🐾💙
The overall experience was good. It wasn't clear that both my dog and my daughter's cat were being submitted for approval. Only my dog was mentioned. I emailed Customer Service as indicated if I wanted to sign up a second ESA. The response was prompt and I was told that both were being processed. So other than a little confusion, all was good.
Hello William,
Thank you for sharing your experience with us!
We’re glad to hear that, overall, things went well and that our Customer Service team was able to promptly clarify the situation regarding your dog and your daughter’s cat.
We understand how important it is for the process to be clear from start to finish, and we appreciate your patience while we sorted out the confusion. Your feedback helps us improve, and we’ll work on making this part of the process even more transparent in the future.
If you ever need further assistance, don’t hesitate to reach out!
To get a total amount prior to entering credit card info. I would have ordered the Service Dog plan, but I couldn't afford in a 1 lump payment. If I could have made them in 2 payments divided. As couldn't afford the Service Dog pack plus the service dog pack.
Hi Joanne,
Thank you for sharing your experience—it’s valuable feedback. Transparency in pricing is important, and we’re sorry if the total cost wasn’t clear upfront during the checkout process.
Currently, our system doesn’t support split payments, but we understand how helpful that option could be for customers. We’ll pass your feedback along to our team to explore ways we can make our services more flexible and accessible in the future.
If there’s anything else we can do to assist or clarify, please don’t hesitate to reach out.
It was worth looking into. Very easy to navigate and process seamless.
Hello Phyllis,
Thank you for your thoughtful review! We’re so glad you had a positive experience. Have a wonderful day!
Quick and easy. Could do better when it comes to requesting landlord form. I'm not able to send the landlord form myself so it would be easier if my landlord had a way of contact to get it signed.
Hi Mireya,
While we currently rely on customers to send the forms directly, having an option for us to contact landlords directly is a great suggestion. We’ll share this feedback with our team to explore ways to streamline this step in the future.
In the meantime, if you need assistance with your landlord form or have any other questions, feel free to reach out. We’re here to help! 💙😊
From start to finish & every step between was made so simple and easy! Thanks to everyone at Support Pets, my dog Diego is now a registered ESA...this has allowed him and I to live and go almost anywhere together...
Our next step is completing the Psychiatric Service Dog training together so we can graduate and receive his OFFICIAL SERVICE DOG CERTIFICATE!
Hello Heather,
Thank you so much for your kind words! 🐾💙 We’re thrilled to hear that your experience with Support Pets was smooth and straightforward from start to finish. It’s wonderful that Diego is now officially your Emotional Support Animal (ESA), and we’re so happy to have been part of this meaningful step for both of you.
We’re also excited to hear about your plans for Psychiatric Service Dog (PSD) training—it’s an incredible journey, and we’re confident you and Diego will make an amazing team.
Thank you for trusting us and for recognizing the care we put into our services. If you ever need anything along the way, we’re here to support you and Diego on your next steps together. Wishing you both the very best on this journey!
User friendly website with very clear information to follow. Fully satisfied with the quick response to my registration
Hello Anna,
Your kind words inspire us to keep delivering great service. Thank you for your feedback, and have a fantastic day!
Support pets made it quick and easy with zero complications. I had to message support to add a second pet and they responded right away. I highly recommend!
Hi Beth,
We truly appreciate your support! Thank you for your trust, and have an amazing day ahead!
The process to apply was quick and easy. The paperwork was exactly what I needed to move and have my dog while in school.
Hi Johnathan,
Thank you for taking the time to share your thoughts! We’re so happy you had a great experience. Have a fantastic day!
This service is very amazing and reliable to my needs for helping me with my pet dog to accompany me always as my comforting companion.
The price is amazing, and it was quick and easy I received my documents in less than 24 hours.
Hello Elizabeth,
Your review brightened our day! Thank you for your support, and have an awesome day ahead!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alvin,
Thank you so much for your feedback! We’re happy to hear that you had a smooth and efficient experience with us. Making the process quick and hassle-free is always our goal.
If you ever need assistance in the future, we’re just a message away. Enjoy every moment with your ESA! 💙🐶😊