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SupportBuddy

How would you rate SupportBuddy?
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Canada
1 review
10 helpful votes
Follow Jacob R.
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Terrible "company"they try to get you to pay extra for services you dont need or really want i lost over 1000$ with them when they said they would refund my money and it all looked very good the numbers were there and just poof gone

Date of experience: April 13, 2017
Colorado
2 reviews
23 helpful votes
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Again already yet!
June 8, 2017
Updated review

6/8/17
Support Buddy called today and asked my wife to open the computer for them. Then they pretended to be a potential customer for our business. Ostensibly, to hold her on the line for an extended period of time. They are calling about one time per week to give us an update, refund, or PC cleaning. I believe that if you do business with Support Buddy, you will have to pay a ransom just to keep your computer in its present condition.

Date of experience: June 8, 2017

UPDATE:
5/22/17
Support Buddy continues to call. They state that they want me to open my computer so they can do an upgrade and they will refund my money. I have told them repeatedly that I will not open my computer for them again. Just this past week they called and stated that it was time for my annual update. A much younger female asked," Don't you want us to refund your money? I told them again that I had no desire to talk to them about anything and would not open my computer.

Date of experience: May 22, 2017

UpDate!
August 5, 2016
Previous review

UPDATE:
5/22/17
Support Buddy continues to call. They state that they want me to open my computer so they can do an upgrade and they will refund my money. I have told them repeatedly that I will not open my computer for them again. Just this past week they called and stated that it was time for my annual update. A much younger female asked," Don't you want us to refund your money? I told them again that I had no desire to talk to them about anything and would not open my computer.

Date of experience: August 5, 2016
Arizona
2 reviews
1 helpful vote
Follow Trenee L.
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I don't get all the negative reviews. I love their service. It's nice to get my computer fixed and cleaned up right from my house without waiting for someone to come out or having to take it somewhere. Highly recommend this company.

Date of experience: March 28, 2017
California
1 review
2 helpful votes
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Steer clear!
September 4, 2019

After a few years of mediocre service, they are no longer available at their previous phone numbers. They are probably not responsible for the numerous scams generated in their name, but it's best to take your computer to a trusted local source. I have a paid-for account which has apparently gone up in smoke! As a general rule-of-thumb, NEVER respond to a phone call from ANY proported computer maintenance company! Call them, not the converse.

Date of experience: September 4, 2019
California
1 review
2 helpful votes
Follow William F.
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I have been a customer for eleven years with Support Buddy technical support and have had excellent service. The problem is that now that each time I call them they ask for my account number like they have in the past and I am transferred to a tech. Who never responds.
Is this company out of business?

Date of experience: October 10, 2018
Oman
1 review
18 helpful votes
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I worked with this company. Let me tell you one thing that this is a scam. They are located in india and their company name is support mart technical services. They are doing this since long time. I think US government should take necessary action against them. They were doing scam that is why i left the job.

Date of experience: April 3, 2017
Texas
1 review
1 helpful vote
Follow Karen H.
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I have not had a negative experience. I came to them after a botched job with GeekSquad. These folks are a little hard to understand but they get the job done, in my home office, any time of day or night. They have fixed things, ported me across several computers, fixed Microsoft office and retrieved documents I was told were long gone. My experience is that they are fair and do what they say they will do. They have kept my Dell, HP and Toshiba products functioning. Though they say they don't do peripherals, they fixed my copier as well. They keep my small business running

Date of experience: April 26, 2017
Georgia
2 reviews
4 helpful votes
Follow Bertha C.
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We fell for this scam in June 2016. I regretted it as soon as we hung up the phone. I called our credit card company and stopped the payment. Thank goodness. They still call and tell us they want to refund our money but, my account was never charged. Today he said that the company had gone out of business and they had to refund the customers. I told them we hadn't paid anything and he said that I needed to get on my computer. No way. They have called so many times and sometimes we would hang up on them and they would call back immediately and say "why you hung up on me?" I told them to stop calling but, to no avail.

Date of experience: May 15, 2017
California
1 review
4 helpful votes
Follow Tammy W.
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They have scammed $1500. 00 dollars from me and hacked my bank account. Constant phone calls from over 20 different numbers and I am called multiple times a day stating they need to refund my money. I do not know what to do to stop this and will have to change my phone number.

Date of experience: May 20, 2017
Canada
1 review
5 helpful votes
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Same deal. They called to access my computer in order to refund my money in which there is no refund to pay.
Once in, they lock me out of my computer and which now I have no access.
Then instead of refunding my money they wanted $500 to fix the problem they had created.
Usually the phone number shows up on the display " unavailable "
The number *******0000 is not a valid number. They just called me on a *******569 which connects into a new voicemail that is not set up.
Whatever you do never allow them into your computer.

Date of experience: June 16, 2017
California
1 review
7 helpful votes
Follow James P.
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I signed up with Support Buddy in July 2016 with their two year support plan for $499.99, BIG Mistake. Each time I called them to support my computer they wanted me to purchase something else to support my computer. The costs for each of these programs to support my computer was from $200.00 to $400.00 +. They always told me whenever I called I had a problem with my computer and I needed to purchase another program to fix the problem. THEY ARE CROOKS.

Date of experience: March 26, 2017
California
1 review
3 helpful votes
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Fraud
May 2, 2017

I was advised to get support buddy to get ride of an unwanted program. I paid $299 in Sept 2016 for a years service according to the invoice received from Support Buddy. I keep getting telephone calls telling me I have other problems. The only problems that I had were when I allowed Support Buddy to make changes to my PC. I have not used Support for anything since the one time in September 2016. I asked them to discontinue calling me, I was told that I owe them money. I have repeatedly hung up on the so-called english speaking person who told me I owed them for work performed. I removed everything I could relating to support using Microsoft uninstall on the Control Panel. On my PC I use Windows 7..

Date of experience: May 2, 2017
Massachusetts
1 review
20 helpful votes
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Scam Alert
July 22, 2016

Don't do it! I did and it took 2 days to get it all straightened out. They are very convincing and courteous, SAID they were tech support for microsoft. They use scare tactics like, you must act now, every minute, means more of your data is at risk.

Date of experience: July 22, 2016
Florida
1 review
1 helpful vote
Follow yac m.
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The technicians of SupportBuddy are master in taking user experience to the next level when it comes to obtaining tech services for operating systems, computers, productivity suites, utilities, browsers, etc.

Date of experience: June 13, 2016
Texas
1 review
0 helpful votes
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Great
April 7, 2016

I first connected with SupportBuddy in a panic that my new laptop had stopped working properly. The techs were helpful, knowledgeable and fixed it on the first call. Very relieved to have found SupportBuddy and their customer services is always excellent.

Date of experience: April 7, 2016
India
1 review
2 helpful votes
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This company knows how to support their customers. Frankly speaking, the first impression was not good, but once I got to the tech support it was really a big relief. The techies were very professional and resolved my printer issue easily in just 15 minutes.

Date of experience: July 7, 2015
Virginia
1 review
1 helpful vote
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Scam
February 1, 2017

I got the same pop up window/locked computer issue others have had along with a loud beeping sound. I called the number, they "fixed it" after two tries and many, many hours. I paid them a service fee of $180 but then they tried to sell me all kinds of service plans and additional software packages and just won't go away and leave me alone. I'm going to take my laptop to a local computer repair shop and make sure they haven't left anything behind that gives them the ability to re-infect me. I truly think they infected my computer on purpose.

Date of experience: February 1, 2017
Texas
1 review
0 helpful votes
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Being a customer of SupportBuddy will enhance your experience in regards to seeking technical services; be it for computers, printers, antivirus or browsers. So, reach out to its technicians for an altogether enthralling experience.

Date of experience: May 4, 2016
Florida
1 review
15 helpful votes
Follow C L.
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Stay away from SupportBuddy - this service is a scam. They pray on those who have no clue about PCs and deceive them with claims such as "your PC is full of viruses and your Microsoft warranty is expired". I had to deal with removing such crap from the PCs of family members. It also having them cancel all their credit cards and changing all passwords to avoid identify theft. This company, who goes by the name "SupportBuddy.net" or "Support Buddy" should be shut down. If you see anything from them on your PC, shut down your browser and restart your computer. Do NOT contact them.

Date of experience: February 21, 2016
Maryland
1 review
23 helpful votes
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Breaks into your Internet pretending to be a technician from your Internet Provider. After leaving all kinds of stuff in your computer, wants 300 or 500 bucks immediately to fix it.
Absolute immoral, unethical, illegal scam. Beware!

Date of experience: May 29, 2016

Overview

The company, often referred to as Support Buddy, faces significant reputational challenges, with numerous customers labeling it a scam due to aggressive sales tactics and misleading claims about necessary services. While some users report satisfactory experiences with technical support and problem resolution, these positive sentiments are overshadowed by widespread allegations of fraudulent behavior, including unauthorized charges and persistent unsolicited calls. Overall, the feedback reveals a stark divide in customer experiences, with a strong trend toward distrust and caution among users, suggesting a critical need for improved transparency and ethical practices in their service approach.

This summary is generated by AI, based on text from customer reviews

service
4
value
4
shipping
2
returns
2
quality
3