I have not had a negative experience. I came to them after a botched job with GeekSquad. These folks are a little hard to understand but they get the job done, in my home office, any time of day or night. They have fixed things, ported me across several computers, fixed Microsoft office and retrieved documents I was told were long gone. My experience is that they are fair and do what they say they will do. They have kept my Dell, HP and Toshiba products functioning. Though they say they don't do peripherals, they fixed my copier as well. They keep my small business running