SupportBuddy

TOTAL $#*!ING BULL $#*!! DO NOT use this service. They trick you into allowing REMOTE ACCESS to your computer. All of your information email passwords.

They popped up on my pc I fell for it 450.00 later in September 2016. The other day got a phone call stating that the malware not working they will refund my money. I let them excess my pc. They told me to sign on my bank account then proceeded the refund. The put in 5299. 00 in they tell me oh no we put to much in. Well I told them take 5000. 00 back out. He said I can't I needed to go to Wal-Mart and that's where I stopped him. Then *******. 00 balance said 0. He said if you eant your money back you need to go to Wal-Mart stopped him again told him got my bank on my other phone. Didn't want to hold for bank drove there panicing. Ot was a ruse money still there. I Closed out my accounts. Well the $#*! locked my pc. I called support buddy told them what happened they said they needed access to my pc to unlock it
Told them no way. I complained to customer service told them what happened I want my money back
I told them that they were in on scam if I don't get my money back I will call FBI have them investigated. I will let you know if I get money back in 7 to 10 days. And yes I will call if I don't. Feel the other scammers got my information from them. So how good is their security.

I SIGNED UP WITH THEM FOR COMPUTER REPAIR. THEY WERE UNABLE TO REPAIR IT AFTER SPENDING DAYS AND DAYS WITH THEM ON THE PHONE AND ONLINE. FINALLY THEY SAID THEY WOULD REFUND MY FEE, $299.99. I GOT AND EMAIL SAYING THEY WOULD REFUND IT. --

"We apologize that your experience with us was not satisfactory. It is unfortunate that we are losing a valued customer like you. Your request for refund has been initiated by Customer Service Team and has been forwarded for processing.
The refund amount owed to you is calculated as per our refund policy, you will receive this refund within 7 business days.
Your Refund Reference ID is *******363-R1
Refund Amount is $ 299.99"

If you have any queries, please feel free to contact customer service us on our toll free number *******633"

THIS WAS DEC 15. I HAVE CALLED AT LEAST 10 OR MORE TIMES (IT IS NOW FEB 16.) I HAVE NEVER RECEIVED A CREDIT ON MY CREDIT CARD. THEY KEEP SAYING THEIR RECORDS SHOW THE REFUND AND THEY WANT ME TO PROVE BY SENDING THEM A COPY OF MY CREDIT CARD STATEMENT, THAT I NEVER RECEIVED THE REFUND. THEY KEEP SAYING THE FINANCIAL DEPARTMENT SENT THE REFUND. THEY CANNOT CHECK TO SEE WHERE THAT REFUND WENT. I NEVER GOT IT.

THEY HAVE STOLEN MY MONEY AND A LOT OF MY TIME. THEY ARE INCOMPETENT LIARS. I STILL DO NOT HAVE MY REFUND AND NOW THEY ARE TELLING ME THEY WILL NOT DO ANY THING ELSE AND I WILL NOT GET MY REFUND.

Any 5 star review of this ransomware is a pure 100% lie. They are the worst kind of dung on the net. My wife got caught in their garbage while I was gone, instead of waiting for me to get home. I immediately called the credit card company and told them it was a scam and not to pay them as they are crooks and thieves of the lowest class. I also turned off her laptop & will have a computer tech person come over to rid the junk they have inserted in the hard drive. DO NOT GET CAUGHT UP IN THIS BULL CRAP. AND FOR GOD'S SAKE DO NOT GIVE THEM ANY INFO AND DO NOT CALL THE NUMBER. Turn it off & if it won't let you by windows, then hold the power button down for about 6-10 seconds & don't turn it back on til you have a local computer trained expert do it. You may have to pay someone to do it, but it will be a heck of a lot cheaper than paying these scums.
Also, if you have been sucked in, immediately notify your bank to put a hold on any activity within your account & if you can go to another computer and change all your passwords plus notify your credit card to again put a hold on any attempt to use it not authorized by you.

Finally here is the best one yet by these scum baggers. When they called back, I told them to cancel the order, so he turns me over to customer service where I was put on hold for about 20 min. Then the scumbagger says customer service is very busy & they will call me back within 4 hours. Its been nearly 4 hours now & guess what? Your right, the phone has not rung at all. And it won't, at least from these con artists.