From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.6 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Do NOT book with this company! You will pay them in full, they will NOT pay for your trip, you will have to repay the company (hotel,airline,cruiseline) directly and hopefully there will still be availability when you arrive, Supertravel will request to see a fully paid receipt from the company before they will issue you a refund. So you pay ST upfront, then you pay the company directly when you arrive, ST keeps your money until you provide the receipt (when your vacation is over and now paid for twice), ST will contact the company and have them refund the money you paid them which in my case and probably most cases was actually CHEAPER than ST! Save yourself time, money and LOTS of aggravation call the hotel, airline whomever DIRECTLY!
Hotel fees were not in any of the documentation. Turned out to be very expensive. I called customer service, and I am on the line for over 30 min and my que time started at 58, went to 52, then back to 58 and now I have been sitting at 57 for a while. Customer service can make or break a company and there are a lot of negative reviews with the company's response contact customer service. I feel like there is no way to dispute any charges and wonder if this is something that can be reported?
Hi Gio,
Thank you so much for reaching out.
Kindly be advised that hotel fees are communicated in the hotel card pre and postbooking. We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
MY 1ST EXPERIENCE WITH THIS OUTFIT. IT WAS HORRIBLE. I DID NOT GET A CHANCE TO PUT THE DATES IN AND IT BOOKED ME FOR NEXT DAY VS. 3 WEEKS OUT. WORSE: IT DID NOT DISCLOSE THIS WAS NON-CHANGEABLE AND NON-REFUNDABLE. NO LEGITIMATE HOTEL SHOULD ACCEPT ANY RESERVATIONS FROM THIS SCAM ORGANIZATION. AGAIN, I NEVER GOT A PROMPT TO PUT IN THE DATES AND I CERTAINLY WOULD NOT NOT NOT HAVE PUT IN NEXT DAY. I WILL BE FIGHTING THEM WITH MY CREDIT CARD COMPANY BECAUSE THEY DARNED SURE GOT MY CREDIT CARD RIGHT OFF THE BAT. STAY STAY AWAY.
Hi Rocheux,
Thank you for reaching out.
We are truly sorry that you had trouble with your reservation.
Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. All reservations also would list the cancellation policy of the reservation.
As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Booked a room in Flagstaff Az. And I booked an additional room in India. Was able to cancel the India one but not the Flagstaff one. Called hotel in Flagstaff and they said I was the fifth person to call them with the same scam story. Dont use this site.
Hi Sam,
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
The booking was easy and good,checking in to the hotel was great. My room was big,clean everything worked, I had no problems.For the price you can not beat that.Thank you for your beautiful work in assisting me with a nice hotel, I will be using you again soon.
There app will change dates on you and book for days you didn't chose. I had this happen to me and when I call within seconds of it happening they were not willing to help or refund. Apps make mistakes and a company that is not willing to own up and make things right for customer is not worth using. I will be advising everyone to stay away from this hotel booking app!
Hi Roxi,
We are truly sorry that you had trouble with your reservation.
Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.
We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Ils sont pris notre argent pour la réservation, mais arrivés là, on n avait aucune chambre réservée. 7 heures de route avec 2 enfants et aucune chambre.Le réceptionniste nous avez dit qu ils le font souvent. Seulement des ARNAQUERS.
Salut Lucica,
Nous sommes vraiment désolés d'apprendre votre expérience. Comme nous ne pouvons pas identifier votre réservation grâce à cet examen, nous vous demandons de contacter notre équipe d'assistance.
L'un de nos agents en direct se fera un plaisir d'examiner cela plus en détail dès que possible. Toutes nos coordonnées sont disponibles sur l'application et le site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Booker 1 room for my familier in Gatineau on 20 May and surprise.the hotel have nothing on my name...zéro...Nada...and the hotel its sold out.no room dispo...and artérielles 2 hours texting and calling they told my sorry...fyck Y. O. U
Hi and thank you for reaching out.
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Made a reservation with super travel and when tried to check in at the hotel they didn't find our reservation. The worst was trying to contact their customer service. After more than 20 minutes on hold, they said that their urgent response team would contact me. After more than 1 hour, ai decided to call them again, and same answer. They didn't contact me and my family couldn't stay in the hotel that night.
Hi Paola,
Thank you for reaching out.
We are truly sorry to hear about your most recent experience with your booking and our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Super Travel is a HORRIBLE company. They may have good deals, but there are added fees when you get to the hotels. There Customer service is SUPER UNHELPFUL. Please do not use - It may be better to spend a little bit more through a more reputable company. Buyers Beware!
Hi and thank you for reaching out, Vivek.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I booked a Classic "Room" with them but it turns out that this is not a room, it's a Teepee, but they didn't specify this anywhere, also, this doesn't even have a private bathroom, is a shared one, but they didn't mentioned anything about this in their site, when you contact support, they just give you the same information and mentioned that you can't cancel the booking even if their advertising is fake/misleading, they can't lead us to a section where it says that the "room" you are booking is a Teepee and that it doesn't have a bathroom, I'm attaching the screenshots with all the evidence.
Hi Angel,
Thank you for reaching out.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
C'est la deuxième fois que j'utilise les services de supertravel pour trouver un hôtel avec un bon rapport qualité et prix. J'étais un peu perplexe la première fois mais je n'ai eu aucune surprise. J'ai donc renouvelé l'expérience avec ce site de réservation en ligne et tout se passe de nouveau très bien. Je recommande!
Booked a room for one of my drivers as I had done multiple times. He gets to the hotel and the is no room booked for him. My card was charged. He had to book a room himself at the walk in rate. Not a huge inconvenience, but an annoyance and an additional cost. Tried to contact them for a refund or credit. Only able to talk with "customer service" through chat. They found my booking, I sent them the receipt of the substitute room booked and nothing. They just stopped replying. Contacted them 2 more times a couple of days apart and got the same thing. They ghosted me, I gave up guess I'll book with one of hundreds of other booking sites.
Hi Kevin,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Don't waist your time I found supertravel through kayak paid for my room received confirmation at mid day. At arrival at 8pm found no booking was made after several phone calls and 2.5 hours I find one of their staff arguing with the hotel over price and trying to pay over the phone!
Hi Craig,
We are truly sorry to hear about your experience.
Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
We booked a hotel through SuperTravel and wound up paying more than if we had made the reservation directly with the hotel. Additionally, we were charged by SuperTravel at the time of the reservation and then again by the hotel at checkout. Both charges posted to our credit card account. After some time on the phone, the hotel was able to reverse their charge. Not a great experience overall.
Hi Brian
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
I reserved a room and paid 20+ extra for the right to cancel if I needed to. I did need to cancel as the dates for the funeral I am attending in Grass Valley changed. The refund company refused to refund my me even though I paid for the refundable option. TOTAL RIP OFF. The company rejected my refund request - again - for a funeral and the date was changed - even though I paid for the refund insurance.
We are sincerely sorry to hear that you had trouble with your reservation and present our condolences.
Regarding your reservation, if you purchased an extension to the non-refundable policy, kindly note that in order to deviate from the refundable policy of your booking, you must meet the eligibility criteria.
Please review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation.
https://snaptravel.freshdesk.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
My husband booked through this service for a 2 night stay in Charleston SC. As soon as we walked into the room, we immediately knew we could not stay here. The room was disgusting (I have pictures) and we went back to the front desk for a refund after being the room a max of 20 minutes. We were told to contact the booking company (Super Travel) to get our refund. We were charged for TWO nights stay and did not stay past 20 minutes. When we spoke to a Super Travel rep we were told we could not get a refund because of the "contract". First of all, what contract? Secondly, why would not not offer ANY customer service assistance when we did not even stay in the hotel one night. This is ridiculous and we are very upset. I hope someone reaches out to make this right!
Hi Chanay,
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services.
The only exception to deviate from the original policy of your booking would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. In that case, you must ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and guest name. Alternatively, or if you reached out to them by phone, please get the name and position of the staff that has accepted your request. Please send it to our Support team so they proceed with your request.
We hope we have clarified your doubts and concerns.
Super.com is a bunch of scamners. Tge hotel isn't familiar, who is Supertravel and never deal with them. Your payment will be stolen and never transferred to hotel. Be aware. Just don't
Hi Lavic,
We’re sorry that you have that perception of our service. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
For context, our hotel rooms are sourced from different partners, to get you the best rates, and what makes us special is our access to exclusive deals.
This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
Our Support team is currently working on your case, reaching out to the travel partner and the accommodation, and will be in touch with you as soon as possible.
We really appreciate your patience so far.
Hotel we booked through couldn't provide the room we purchased so they cancelled the booking but supertravel still charged. Called them and they will only refund half the cost and I have to get a signed letter from the hotel and submit it to them. Do not use the service not worth it.
Hi Benjamin,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Highly recommend this as an option for your traveling and booking needs. The texting-only process is a little annoying but nothing insurmountable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rebecca,
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation.
From now on, any resolution or updates must continue through your financial institution.
We apologize for the inconvenience.