From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.6 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
I had made a reservation for my stay through super.com, but when I followed up with the hotel regarding my booking, they informed me that they had not received any reservation from super.com. This led to a prolonged back-and-forth between the hotel and super.com for over a week. Super.com repeatedly assured me that the booking would be confirmed soon and attributed the delay to potential issues with third-party reservation websites they work with.
As my trip was intended for business purposes, the hotel eventually provided me with a link to directly pay them the required amount in order to secure my stay and avoid being left without accommodations. Despite reaching out to super.com, I have not received any response from them so far. Consequently, I am left with no choice but to involve my lawyer to pursue compensation for the damages caused and take legal action.
I booked a room for two nights with two queen beds, and a complimentary hot breakfast at Extended Stay in Horsham, PA. Upon checking in realized that they put me into a smaller room with one queen bed. Showed the original email describing the reservation; they put me into another room with a sofa that was dirty; ended up in a similar room as I didn't want to go find another hotel at 11 pm. This room was infested with roaches and bugs. Took pictures and showed them to the front desk. No breakfast as advertised, just granola bars. Checked out the next morning (earlier than the booked nights) after making a first call to Super Travel about this ordeal. Since then, I'm following up with their call center to resolve this issue. Supervisors are not reachable both via email and phone. Call center agents are ill-informed and sound like a broken record. Super Travel owes me a full refund.
Hi Raj,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I reserved a room for the end of July. When I was checking my reservation I noticed that they had booked me for the wrong date. When I asked them to cancel, the refused and said that there would be no changes or refunds. I was completely not in the wrong and they didn't take responsibility or provide any compensation for their mistake. Customer service was THE WORST. If I heard the word "unfortunately" again, I was going to loose it. They made the mistake and now I have to pay $180 out of pocket. SCAM
Hi Ellie,
We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research.
Reservations are made based on your search criteria. If the dates you selected are sold out, we let you know and show the next available dates, so it's important you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
The only exception that would allow us to issue a refund or compensation would be with hotel approval. Once you have received written confirmation from the accommodation, please contact our Support team and we will be happy to process your refund or modification.
We hope we have clarified your doubts and concerns.
Offers the "best price" for hotels (say, $50 less than other sites), only to have the missing $50 appear in the "taxes and fees" before you check-out. Total real savings: ZERO. Total CLAIMED savings: $50. Liars and scam artists.
Hi Mark,
We’re sorry that you have that perception of our service.
We display the room rate and then the additional hotel fees are in the "About" section of the hotel card, both pre-booking and in the customer's voucher post-booking. This is separate because they are not charged by us but rather mandatory payments to be made directly to the property and at their sole discretion.
We hope we have clarified your doubts and concerns.
This is the first time I've booked with Snaptravel. The rates were good and I didn't have any problems checking in. Communication through email was good.
Best traveling site, I will call continue using.
Customer service, price, all awesome.
They are very good at updating u with any info. U need for your traveling.
I booked through Super.com for my hotel reservation, but when I arrived today, the hotel found no records. I called the Super.com number, she asked for confirmation number, which in their email on May 15 says, literally, "none", in their fake reservation confirming email. I have to redo all the work of hotel reservation at the front desk. Fortunately, the hotel has more rooms for me to stay. It is hard to image if I arrived at late evening with luggage and find out that there were no reservation for me.
Hi Ting,
We are truly sorry to hear about your recent experience.
Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. Nonetheless, no confirmation email is generated if the reservation does not go through. We do not issue a confirmation email with a ordder reference as "None".
As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.
All of our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Dear Canopy at the Hilton,
We wanted to express our sincere gratitude for a wonderful stay at your hotel. It was an absolute delight and created cherished memories for my wife and me.
From the moment we arrived, we were captivated by the elegance and charm of the hotel. The warm welcome we received from your staff made us feel like esteemed guests. Their professionalism and attention to detail were commendable, ensuring that every aspect of our stay was exceptional.
Our room was a haven of luxury and comfort. The breathtaking view from our window added to the enchantment. The facilities and services at your hotel were top-notch. We indulged in rejuvenating spa treatments that left us feeling utterly relaxed and rejuvenated. The well-equipped fitness center allowed us to maintain our routine, while the beautifully landscaped grounds provided a serene setting for leisurely strolls.
Lastly, we would like to extend our heartfelt thanks to the entire hotel team for their exceptional hospitality. Each staff member we encountered displayed genuine warmth and went above and beyond to ensure our stay was memorable. Their dedication and passion for providing exceptional service truly set your hotel apart.
We are grateful for the beautiful weekend we spent at your hotel. It was a perfect getaway for us as a couple, and we cannot wait to return in the future.
Unresponsive customer service. Was charged twice for a booking which I had cancelled. Could not reach anyone for help. Never again!
We are truly sorry to hear about your recent experience.
As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.
All of our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Booked onlinr for 4 nights. Went to hotel they didnt receive payment or reservation. NO ROOM NO REFUND JUST KEPT SAYING THEY WOULD CALL US BACK. NEVER DID
Hi Tiffany,
We are truly sorry to hear about your recent experience.
Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.
All of our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Booked a room and a reservation was never found at the hotel SuperTravel Customer Service Put Us On Hold For The Urgent Care Team Who Never Called Us To Help Us Get A Refund Niether Did They Get Us A Room While We Where At The Property
0/10 Highly Not Recommended
Hi Robert,
Thank you for writing in.
We are truly sorry to hear about your most recent experience with our Support team and the reservation. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
The site has virtually no support. The chat takes forever; the customer service reps seem to be multitasking and have few solutions. Over an hour hold to speak to a live person. The app is glitchy.
Hi Randolph,
Thank you so much for reaching out.We are sorry that you didn't feel supported in your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Thank you for reporting the issues with the app as well, kindly be advised that our team has been doing some updates for a better user experience. You may want to update to the latest version of the app for better experience. Thank you so much and please feel free to reach out for any concerns.
I accidentally schedule the day before for my booking and they wouldn't let me reschedule my booking. Never use them again
Hi Nikki,
Thank you for reaching out. We are truly sorry that you had trouble with your reservation.
Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.
As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
I have cancer. I had booked a weekend away using this company, as it was on our vendors list, and wanted to try them out. Not 20 minutes later I got a call from my oncologist stating they had a last minute cancellation to get my surgery done the following day. I booked a weekend. In less than an hour I tried to cancel my booking but the agent wanted proof. I submitted my original doctor's note I handed to work explain my stage 2 cancer, a new note explaining my upcoming surgery for Saturday, and even forced to send a picture of myself. They wanted official documents from the surgeon, which you do not get until your day of admission at the hopsital. I have never used supertravel before and shelling out 340 dollars, is something I cannot afford to just give up. I had no choice but to pass the surgery and wait for my actual surgery date which is in June. I was so upset. It was like they didn't care at all. Now.my weekend staycation ( as i cannot travel far at the moment), is a bust. I have feelings of remorse. I'm really upset at how they treated me. I submitted actual formal Dr. notes from my oncologist but they said that was not good enough. I sent a picture of myself showing my bald head from my chemo and they still did not believe me. I sent my Last picture of my hospital band of last week showing I was in the cancer ward for my chemo and not good enough. These people truly do not care about customer care or service. I will never EVER USE THEM AGAIN. I will make sure to let everyone know from my work, FlightCentre, to take them off of our vendor list. I was told that it would be no problem to get a refund if I submit a doctor's note showing I have surgery which I did.
Hi Jennifer,
Thank you for writing in and we are so sorry to hear about your recent experience.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Please allow us to assist you.
When I booked my reservation for a hotel in South Portland Maine I knew I would not cancel. Therefore I booked with a nonrefundable fee. My receipt shows a refundable booking for $15. My rate went from $117 to $157 with taxes of course and the $15 fee which I refused during booking. The supervisor at super.com told me I could not receive a refund since the charge went through. The hotel attendant told me I have a non-refundable reservation?. Who is scamming who? Super.com charged me incorrectly and will not honor a refund. Beware when using this app so you are not scammed as well!
Hi Mary Ann,
Thank you for writing in.
Please note that the rates you see online might be for the room only, without the details, therefore you must always be mindful that the rate might vary depending on the room, bed type, and meal plan you selected. They also could vary depending on the cancellation policy, if it is flexible or Non-refundable.
In addition, we must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
This company is selling the most trashed rooms around. They don't have a phone number to call, they don't provide any help in the chat. Then they say all rooms are non refundable but they don't say that on the website. These rooms smell, they haven't been cleaned, and the bathrooms are ridiculous.
Hi Andre,
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
The only exception that would allow us to issue a refund or compensation would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. In that case, you must ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and guest name.
As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Not worth the no refund policy plus hidden fees. I ended up paying more than it would have cost to book with the hotel directly and couldn't use the room.
Hi Sean,
We apologize for any inconvenience you may have experienced with our service. We understand that you may have been confused about the rates you saw online.
Please note that the rates you see online are for the room only and may vary depending on the room, bed type, meal plan, and cancellation policy.
We also want to clarify that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates, but we have no control over price fluctuations.
We hope this information is helpful. Please let us know if you have any further questions
Hotel was great, no problems. But Super Travel is horrible to deal with if you need to change your dates. Long story short... three+ hours on the phone and eight phone and calls later (one overseas) they refused to change the dates on reservation and charged me for a day after I left the hotel... Now I'm out $160 taxes and fees because they can't run a business using people who can understand English. DO NOT USE SUPER TRAVEL!
Hi Reggie
Thank you for reaching out. We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. All reservations also would list the cancellation policy of the reservation.
We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I don't usually write reviews but this is for anyone who's curious about booking through this website. I had never used Super before and now I will never use them again. Last week I was trapped in Houston, TX. My arriving flight was late therefore I ended up missing all of the possible connections I needed. From 11pm-3am I was trying to get help from the gate to get a hotel voucher and new plane ticket. After waiting hours for a hotel voucher I decided to go ahead and book a hotel myself. I was so happy to finally find a hotel that wasn't ridiculously priced and I selected my dates and clicked find a room. Then I proceeded to go through with booking the room and after I selected non refundable (because why would I need a refund when I was 100% sure I'd be staying at this hotel). I quickly glanced at the summary, saw that the DAY was right, and clicked submit. Instantly I noticed the dates were a week in advance. I called the hotel within a minute after booking and told them the mistake I made and they said "haha yeah that's been happening all night you'll have to contact the people you booked through". So then I contacted the Super support and was basically told well it's your own fault because it clearly says non refundable. I get that they were doing their job. I really do. But it was Sunday, 3:00 in the morning, I'd been traveling all day trying to get home, I was tired, and hungry. Good customer service would have tried to help. Even Expedia has edited dates for me in the past. If this was a mistake that had been made for longer than a couple of days I would have understood being denied help in any form. But for a new customer to make a mistake and call within 15-20 minutes of booking a room and refusing to help? That loses me as a customer. I didn't want a refund I simply wanted the date edited. So I booked through EXPEDIA, got a room, and am now writing this review hoping people read it. Maybe it's because of how bad of a day I had, but I will never use or recommend Super to anyone.
Hi Emily,,
Thank you for reaching out. We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. All reservations also would list the cancellation policy of the reservation.
We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I booked a room with this company and they booked the wrong date I get to the motel at 11:00 at night there's no reservation. So I proceed to call them when I finally got a hold of someone they explained to me that it was the wrong day that it was for tomorrow and I said well I don't need it tomorrow I need it today they said they would assist me with changing that but it would be a $30 fee to change it well I told them that I would not pay for $30 fee and if I had to pay a fee I would just pay the money up front for a room and never do business with them again they told me they would waive the fee and have their adjuster call me the adjuster called me and told me they would have no problem waving the fee Now by this time it is 11:51 p.m. said she would call the motel take care of it and call me back I never received a call back and the number the lady called me from wasn't accepting calls so I called the first number and made a note that had been a while and they hadn't called me back and I waited finally till 1:00 in the morning and called them back again when I gave the confirmation number they go I will assist you and then hung up I called back wouldn't even wait for the confirmation number I'm here to assist you click hangs up again same lady Carla or something like that so anyway I kept calling back and I got a hold of a gentleman named John and he explained to me the adjustment team had declined to adjust it but they told me they were and left me waiting outside the motel basically from a little bit after 11:00 p.m. until I paid cash for the room at 1:50 in the morning so definitely very bad company messed up on my reservation wanted to charge me to fix it then said they'd fix it for free never call me back let me hanging in the middle of a parking lot don't do business with them you'll hate it!
Hi Brian,,
Thank you for reaching out. We are truly sorry that you had trouble with your reservation.
Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. All reservations also would list the cancellation policy of the reservation.
We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
We want to let you know that it's common practice for hotels to process their 3rd party bookings closer to the check-in date, so they may not be able to share the number in their system yet. In addition to the reference B_xxxxxxx you got when you made the reservation, closer to the arrival date the hotel will be able to provide their Hotel Confirmation Number (HCN).
In this case, since you booked a Non-refundable room, we can only issue a refund with the hotel's approval. Our Amendments team is currently reaching out to the accommodation on your behalf to request an exception to be made. They will follow up with you as soon as possible.
We appreciate your patience so far.