Overview
Super.com has a rating of 3.6 stars from 2,150 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
Best rate available compared to others. I will recommend Soper.com to volleyball parents that often travel to Gainsville for volleyball tournaments.
They give you low prices by putting a very very small fine print that they don't cover any other fees other than the room. You have to pay the hotel for other fees. Never had this problems with other platforms. Stay away no matter how cheap they state. There's always hidden fees somewhere
This is my first time using super.com and got to say it gets 10 out of 10! I DEFINITELY WILL BE BACK! :D
While booking on Super.com as a new member, I reviewed my information and hit submit. When I got the confirmation, my last name was spelt wrong (missing letters and out of order). I immediately contacted their chat help where I was disconnected several times and was told it would be $15 to change my name on the reservation because it could not be a system error. Again, I got disconnected while talking to them which they claimed indeed was a technical error. I called and spoke to someone on the phone who wanted $30 to change the name but they could not get ahold of the hotel and would call me back. While trying to resolve this and my name on file via chat, I got another error message stating there was a connection error.
I am not sure how well established this company is or if I had a poor cell phone connection for data but there were clear errors. These were discovered immedietly upon confirmation and brought to their attention. It has been frustrating to solve this as they charged me $15 for an error which that most likely occurred due to faulty technical issues occurring between my device and their website. They do not have consistent policies and their workers to do not have authorization to correct errors. While their employee eventually was able to tell me he got the name changed and got a confirmation number after calling the hotel, I won't know until I get to the hotel because I have nothing in writing. The rep was kind enough to contact the hotel but charged me $15 for faulty systems and lack an ability to rectify. Also, they advised I have to call back tomorrow just to get them to correct my name in their system.
While this gives me a lot of concern for my reservation being filed correctly, I should at the very least not be liable for this $15 charge for technical errors and get a new confirmation with the correct information on it.
Hi Leo, thank you for sharing your detailed experience. We appreciate your feedback and understand the importance of resolving issues like these efficiently. Name corrections can sometimes involve third-party policies, but we’ll review this situation to identify areas for improvement. Your input helps us refine our processes, and we value the time you took to bring this to our attention.
Easy to book and best price I found searching for my hotel
Attention: Victims of Super.com Scams
If you've been scammed by Super.com, you're not alone. Many of us have experienced their deceptive practices, including hidden charges and refusal to issue refunds. It's time to take a stand.
I'm organizing a group to file a lawsuit against Super.com for their unethical and illegal practices. Together, we can hold them accountable and seek justice.
If you've been affected, please contact me at *******@yahoo.com. Let's unite and take action to stop this scam once and for all.
Spread the word—together, we are stronger!
Hi Hassan,
Thanks for reaching out and sharing your concerns with us! We value your feedback—it’s how we keep improving to serve you better. At Super.com, we’re committed to creating a positive and transparent experience for all our customers, and your input is a big part of that journey.
As a company recognized by respected outlets like the Financial Times, Forbes, the New York Times, SmarterTravel, and Condé Nast Traveler, we pride ourselves on providing reliable and top-notch services. Learn more about our values and commitment to excellence here: super.com/press.
We understand that unexpected fees can sometimes catch you by surprise. In this case we can see that you made a last-minute non-refundable booking. To give you a bit of context, your initial payment covers the room, meal plans, and applicable sales taxes. Additional charges, like resort or deposit fees, are handled directly by the hotel as part of their standard practices. This is separate because they are not charged by Super.com but rather mandatory payments to be made directly to the property and at their sole discretion.
To help with this, we aim to make these details transparent by clearly listing all potential fees in the "About" section of the hotel card, the hotel’s terms and conditions before booking, and in the voucher provided after payment.
In your case, both the resort and deposit fee were clearly stated pre-booking, as well as in your invoice and voucher post booking.
That said, we know how important this is for you and we're here to help! Our Support Team is already on it! They’ve been notified of your refund request and are reaching out to the hotel and our travel partners to see if they consider an exception and authorize us to waive cancellation fee for your non-refundable booking. We’ll keep you updated with any progress.
We hope this clears things up! We value your patience and understanding as we work to enhance your experience. If you have any further questions or concerns, don’t hesitate to reach out—we’re here to help!
If anyone reading this review has any concerns or need a hand, please know that we have our 24/7 Support Team ready to assist! Don't hesitate to reach out to us anytime - you can find all our contact information on the app or website: https://www.super.com/support We're here to ensure you have the best experience!
Easy to book and hotel seems to have nice staff and an easy to use booking system.
Nice and easy! Seriously? 50 characters? Well I'm a character, so does that count?
This is a scam website. The sign you for membership $15 monthly without your autorization and consent; and they cannot refund the money they scammed you. I booked a room through this and pay in full. After 3 days checking out, I saw another charge of $15 on my credit card that for super.com membership fee. I called they keep hanfing up my calls
Hey there,
At Super.com, we pride ourselves on offering trustworthy services, and we’ve been recognized by top publications like Financial Times, Forbes, The New York Times, SmarterTravel, and Condé Nast Traveler. You can always learn more about us at super.com/press.
It seems there might have been a mix-up with your Super+ membership sign up, and we appreciate you bringing this to our attention! No worries—we’re here to help and clear things up for you.
You may have accidentally signed up for our optional membership during the reservation process. Rest assured; our sign-up process is designed to confirm subscriptions only with clear consent—we cannot sign anyone up automatically! For full details, feel free to review our Terms & Conditions.
Super+ offers great perks like Cash Advances, Credit Building, and up to 10% Cashback on travel. While our membership unlocks some amazing benefits, it’s totally optional! You can enjoy and use all the other awesome services we offer without subscribing!
That said, if you've decided not to continue, we’re happy to process a refund. Your satisfaction is always our top priority. Just a quick note, the online cancellation process may vary depending on your state due to regulatory restrictions.
For assistance, our Support team is just a call away at +1 (844) 461-2577 or you can also use the chat feature in your Super.com App for a quick online cancellation.
You can check our Help Center for more info: https://go.super.com/NMPdZ04
We hope this clears up any confusion, and we’re here if you need anything else!
Was very quick
Price was much cheaper than other sites!
Great price for hotels, and an easy booking process. No issues. I didnt have the need to connect with customer service since it was pretty easy to follow thru
You should give more information about the hotels such as their telephone number in case someone needs to contact them directly.
Also, your own contact is not available. I had to search on the internet to find you.
The more information you give and the more clear you are, the more confident we can feel when booking with you
We had booked a room at Econo Lodge in Pittsfield Ma,,When he went to check in it was no longer the Econo lodge, they had been sold. He had to pay twice. I have tried to contact Super.com and all I get is a run around. Try to talk online, just push me off to someone else. I am out the money we paid Super. Com. Where did my money go.?
Hi Barbara,
Thank you for reaching out about your reservation Econo Lodge in Pittsfield Ma.
Your feedback is invaluable to us, as it guides our continual improvement and growth. We're here to listen and make things right for you. We're dedicated to ensuring every customer feels fully supported, and we're here to make things right. We take these matters seriously and assure you that integrity and transparency are at the core of our services.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.
We appreciate your cooperation and look forward to assisting you.
We booked a hotel through Super for 4 nights from 2nd October. We made this reservation on Saturday 28th September after our previous booking with another hotel was canceled due to storm damage from Hurricane Helena
We arrived at the hotel, Barefoot Beach Club on Madeira Beach, to find it closed due to storm damage!
Super.com should not have taken our booking as the hotel would already have been closed at the time of booking.
We returned to Tampa to find all the accommodation booked because of people being displaced by the storm damage. We almost had to sleep in our car but after 2 hours of searching luckily found a room for the night
I can't believe Super.com booked us into a hotel which was buried in sand and had no power, they should have known this.
Incompetence on a Biblical Scale!
We've had to pay rack rate for inferior hotels because we're having to book whatever we can find last minute. Super.com are even less interested in paying compensation than they were in supporting us to find alternatives.
Unbelievably they won't even refund the money we paid them originally until we prove that we found an alternative by sending them copies of the receipts!
I can't think what they would do if we'd been forced to sleep in our car….
And now I'm being asked to upload copies of the invoices from the hotels I had to book myself because of Super.com's incompetence before they will refund me! And I'm being told that one of my documents isn't good enough so they can't proceed. It can't be difficult to find out that the hotel is still closed for themselves. Shameful behaviour to avoid doing the right thing.
14 October; still waiting for a response. I've tried raising a Formal Complaint as well but that's been ignored as well. Despicable.
Hey Alistair,
Thank you for sharing your experience with us. We're sincerely sorry to hear about the difficulties you faced during your recent trip, especially in the aftermath of Hurricane Helena. We understand how challenging it must have been to arrive at a hotel that was temporarily closed.
While we depend on our hotel partners for timely updates, this experience has highlighted areas where we can improve. We're already taking steps on enhancing communication to ensure that such situations are better handled in the future.
We recognize how tough it can be to secure last-minute accommodations, particularly during busy periods. We're committed to improving our support, so you have more reliable options and assistance should a similar issue occur again.
Upon review, it appears that you've initiated a chargeback with your bank or payment provider, indicating a formal dispute. As a result, our ability to take further action is now limited.
Our Chargeback team is currently gathering all relevant documentation and will submit it to the card processor for mediation. From this point forward, any updates or resolutions regarding the matter will need to be handled through your financial institution.
We appreciate your understanding in this process. If any additional information or documents are required from our side, our Chargeback team will work closely with your financial institution to ensure a thorough review.
We hope this provides clarity and addresses any remaining concerns you may have.
I travel a lot and have hundreds of experiences making reservations online. Super.com can be tricky. WARNING: I tried to make a reservation for the 31st and went through credit card payment, etcetera, but when I hit confirm, it said the room was no longer available, but they had a better choice for $30 more, same hotel. It was almost midnight, so I clicked ok. It booked the room without warning me that it was for the FOLLOWING week. I called customer service and they told me the reservation was not cancellable even though it was their site that mislead me. The hotel said that super.com could cancel it if they wanted but the hotel can't. So frustrating to throw away $178.91 and get zero customer service. The time before this, it changed from king to queen beds. I'm done with Super.Com! WARNING: Be careful and review everything before you confirm.
Hi William,
Thanks for bringing this to our attention. We know how important it is to have your booking align with your travel plans. We assure you that integrity and transparency are at the core of our services.
Please keep in mind that we are not able to modify any reservations or change your research. Your reservations are based on the criteria you provided. If your preferred dates are not available, we will inform you and show you the next best options. Therefore, it is essential to carefully check all details such as dates, location, room type, and price before finalizing your reservation. Also, don't forget to review our cancellation policy for more information on your options.
As your booking is non-refundable, any modifications or cancellations usually require approval from the hotel. We recommend contacting the hotel directly to discuss any potential changes.
If they approve, we're happy to help with issuing a refund or compensation. Once you've secured approval from the hotel, you can initiate the cancellation by visiting: http://go.super.com/amendmentform and following the prompts.
We hope this clears up any concerns you may have had!
It was easy to find the stay that I wanted and for the best price ever, cheaper than on any other site.
Note: After the complaint on Sitejabber, Super.com canceled the reservation and refunded the purchase on my credit card.
I made a reservation for the Hyatt Place Aruba Airport hotel from January 11 to 18,2025, through the hotel booking site "Super.com", found by searching the renowned Trivago website. The reservation was charged to my card immediately by Super.com. When we arrived at the hotel, there was no communication of our reservation to the hotel. We contacted Super.com by phone and spent several hours communicating with them (myself, my wife and the hotel staff). After some time without resolving the problem, they said that they were having "problems with the booking system" and suggested that we wait a few more hours, or perhaps until the next day, to see if the notification of the reservation that had already been paid for would reach the hotel? The hotel staff suggested canceling the reservation as an alternative, which was accepted by the booking site and by us. At the same time, we opened a process to cancel the reservation and the payment of the reservation, by email, from an email sent by Super.com with a copy to me and to the hotel, and a reply from the hotel to the same email stating that it agreed to cancel the reservation.
As a result, we had to pay for a night in the hotel at the absurd counter price. We then managed to book another hotel for the next six nights of our stay through Booking.com. As well as spending more on the problem of this paid-for and unfulfilled booking, we (my wife, myself and my six-year-old son who suffers from Autistic Spectrum Disorder) had to wait for hours to get into the hotel. Needless to say, since then there has been no response from Super.com regarding the request to cancel the reservation and refund the payment, and no response to the last contacts I tried to make.
It's also worth mentioning that the Hyatt Hotel staff informed us that the hotel was full for some of the seven nights we booked through Super.com. In other words, this booking site is offering services that it cannot honor...
I am contesting this purchase so that I don't have to pay for a service that was not and could not have been provided. And I suggest that you only book through travel sites that we know are reliable, such as Booking.com and Viator. Be wary of bookings priced well below market value, especially last-minute offers.
I paid $135.94 for a hotel reservation, which Super charged my card. When I arrived at the hotel, the hotel said they had never received payment for the room. They contacted Super who said it was their partner's job to make the payment. After three hours Super said they would cancel the reservation and give me a full refund, which they did. Problem is, now I had to redue the reservation though the hotel, which cost me $166.28 along with three hours of waiting for a resolution.
Needless to say, you get what you pay for. I'll never use Super again in the future.
Date of experience: July 30,2024
Hi Gary,
Thanks for taking the time to share your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth.
We appreciate your understanding and want to acknowledge that, as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve the issue by issuing the full refund back to your account.
We value your feedback, and as a demonstration of our commitment to continuous improvement, we're delighted to offer you a credit to your account. This gesture is aimed at transforming your negative encounter into a positive opportunity for a future stay. The credit is already available for your use.
To process the partial refund for the price difference of the amount you paid to the hotel directly, our Support team has been notified and will get in contact with you as soon as possible for further details.
We appreciate your understanding in this matter.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jacky,
Thank you for voicing your concerns! We take these matters seriously, as integrity and transparency are at the heart of our services. We strive to always be transparent with our customers and give all the information needed, both before and after booking.
Our hotel rooms are sourced from diverse partners and wholesalers to offer you the best rates, including access to exclusive deals. We aim to provide a positive and seamless booking experience for our customers.
When booking with Super.com, room rates at checkout include all applicable sales taxes, giving you a clear understanding of the total cost upfront. On the final checkout page, you will find the total price, which includes all fees and taxes.
However, it's important to note that some hotels may have additional mandatory fees, like resort fees, deposits, tourism taxes, or other charges, such as cleaning fees.
You can find information about these fees in the "About" section of each hotel page or in the hotel’s terms and conditions before booking. At the bottom of the 'About' page, you'll find the 'Mandatory Fees' section, which lists charges imposed exclusively by the hotel on all guests, payable onsite.
Since these fees are charged directly by the property, they’re separate from what Super.com handles.
If you need any assistance, please don’t hesitate to reach out! Our friendly 24/7 live agents are always here to help. You can find all our contact information on the app and site: https://www.super.com/support.
We hope this helps clear things up and remember—we’re always here for you!