website thubmnail of Sublet.com
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Florida
1 review
12 helpful votes
Follow John L.
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The last few weeks have been spent looking at listings as a prospective tenant. Now that I'm ready, I signed up just now for a free profile thinking that I could send messages to landlords, but every attempt was blocked by a pop-up telling me I have to pay for a membership to do this.

I understand requiring landlords to pay to advertise their properties... but tenants? That's crazy. All my time searching on here has been wasted.

Date of experience: April 9, 2023
New Jersey
1 review
6 helpful votes
Follow Yvonne R.
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This company is absolutely not living up to their claims. I literally went through every listing they had in Bergen County and IF someone did answer me I was rudely hung up on and not one single email was returned. I ended up having to dispute the charge. It sucks because I really need a month to month lease and they had me hoping I could find that. Just a huge disappointment. I recommend not wasting time on this company. I venture to say it's a scam.

Date of experience: August 31, 2021
California
1 review
2 helpful votes
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No Response From Support or Listings
June 18, 2023

I had an account for about two weeks. During this time I reached out to several listings. Some of the listing were email only and others had phone numbers. As I began to contact the phone numbers I was shocked to find they lead to a leasing agency or apartment leasing office, who had no idea of what I was talking about. Finally I reached out to the support team for assistance. I emailed them and called. Neither got a response. After spending $19.99, no responses by the listing property owners or support my overall thoughts are as follows. This site is trash!

Date of experience: June 18, 2023
Thailand
1 review
0 helpful votes
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I paid the $17.95 fee for three months to find a sublet in Tokyo. On a search for something $1000/month or less all I got were two landlords, who had the same ads listed for the last six months: Lavender and Beatrice T. I actually got a reply from the latter person so I sent her a response with some questions - no further response. Lavender never did respond. I am going to dispute the fee or get my money back thru my credit card bank.

Date of experience: March 2, 2023
Thailand
6 reviews
10 helpful votes
Follow Alexander M.
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I really looking seriously for an affordable accommodation. Once I found something interesting and tried to send a message for some question to the landlord the site ask me to buy subscription. Otherwise I cannot keep in touch with the landlord. In most cases the money is wasted for nothing because of there is no warranty someone will replay or all the accommodation are seriously posted. It feels really like a scam for me.

Date of experience: January 28, 2024
New York
1 review
1 helpful vote
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My assumption is that I list my unit for, the past 3 months, never get one client.
And you have a lot of people looking for apartments? And top of that they are.
Put up more than what landlords, are asking for! Something is wrong with that.

Picture, I would hear a next owner experience!

Date of experience: August 14, 2021
New Jersey
1 review
7 helpful votes
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There is no access to contact information unless you pay a quote for service" fee. The free ones or a bait and switch situation. This feels like a scam. There are free sites out there to find rentals. Why would I pay a fee?

Date of experience: June 11, 2019
Sublet S. Sublet.com Rep
over a year old

Hi Betty,
This is partly to maintain security so third party bots don't steal everyone's information (very exposed on other sites) and partly because as a business, we need to charge somewhere. The landlords who pay for premium are totally free to contact, and any landlord marked as "trusted" has been personally vetted by our staff. I'm sorry you don't find our business model to your liking. Would you be interested in a free trial perhaps? Either way, I wish you luck on finding a rental!
-Jamie

GB
1 review
0 helpful votes
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Con- don't pay
October 4, 2023

Almost every link you click on redirects you to a different website. These new websites ask for another fee (on top of the one you already paid Sublet) before you can contact the landlord. This site is a con, preying on the over heated Amsterdam rental market.

Date of experience: October 4, 2023
Germany
2 reviews
1 helpful vote
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Trash Website
February 10, 2023

No activity on the website. IF you find something it will let you write the message and as soon as you want to send it it will tell you to pay about 35$. Otherwise its full of scams but that seems to be pretty common now

Date of experience: February 10, 2023
New York
1 review
7 helpful votes
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SCAM SCAM SCAM
July 1, 2019

I've contacted a number of "landlords" and no one responded. No one responded to my emails and when I called, I was hung up on! I paid $12 to have full access to absolutely NOTHING!

Please do not use this site it's a SCAM. I'm not sure where all these positive reviews came from but I wouldn't trust it.

Date of experience: July 1, 2019
Sublet S. Sublet.com Rep
over a year old

Hello,

We're sorry you had a problem with our website. We are constantly working hard to make sure the listings landlords post to our site are real and available but there are times when the landlord is forgetful and does not remove their listing after it's been rented. Would you like a refund? You can send me a private message here with the name on the credit card and the email address associated with the account or email me at jamie9@sublet.com. I would be happy to refund your money and let you keep the full access free of charge.

-Jamie

Virginia
1 review
6 helpful votes
Follow Michaela M.
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I tried using this platform to sublet my room, but it's not worth the money they ask for. I had to pay $20 just to message a potential subletter. Then they ask for MORE money when you want to post a listing for a room. You can "upgrade" your account to have your listing seen first, but I decided not to waste any more money so I have no idea if my post is even being seen by anyone. Definitely NOT worth spending any money. Like seriously do not waste your money with this platform. There are plenty of free sites to use.

Date of experience: May 25, 2020
Illinois
1 review
1 helpful vote
Follow Tudor P.
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I placed an add and I paid $20 for an upgrade and whenever I wanted to contact potential tenants I get this message: "Get tenant database access with a 20% discount", meaning that I have to pay another upgrade for something that I already paid for. I suspect that it's a fraudulent site.

Date of experience: August 15, 2019
Sublet S. Sublet.com Rep
over a year old

Hi Tudor,

We have two services for our website - Premium Listings and the Tenant Database. Premium listings, which you paid for, allow all tenants including those who do not pay for the full tenant service to contact you. The Tenant Database allows you to browse all of the tenants in your area rather than waiting for them to come to you. Perhaps we can resolve this, would you like a free 30 day trial of the tenant database? You can also email me at jamie9@sublet.com for any questions and concerns.

-Jamie, Rental Resource Support

Tennessee
3 reviews
5 helpful votes
Follow Jen L.
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I literally just got off the phone with them and they haven't a clue how much time they waste their users by locking accounts while they take days to verify if your a real estate agent or not! I would have gladly provided this info online as this is required by law to disclose. Yet they lock my account made me wait 3 days to return my call/online email request. They could easily do this vetting online and save everyone the heartache!

Since I've now been verified, I don't have another 2 days to see if I can finally get back into my temporarily suspended account, per the tech support people. Ridiculous! I'm taking my business elsewhere! In the meantime, I've found it much easier to just find the sublet property address on their site and then do a quick online search. You can get contact info for the desired properties and deal with them directly to bypass this mess. Just saying!

Date of experience: June 9, 2017
Sublet S. Sublet.com Rep
over a year old

We are sorry for this inconvenience Jen. Our security system is designed to make sure our landlords and tenants are legitimate and to avoid any illegitimate activity that could happen in order to protect legitimate landlords and tenants. We apologize for this inconvenience and would be happy to offer free premium service to make up for it.

Austria
1 review
12 helpful votes
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Looked for rentals in Canada. Many renters did not bother to reply. Maybe we were not welcome as a family with a small kid. Ok! Later I looked for a short term rent for my husband alone and payed the fee. Some answered me that the property was not available while on Sublet.com it was! One woman refused to give an address!? MUCH later she replied I can contact her! AFTER the requested month had passed! Third person was unable to answer any of my questions clearly but blessed me and wished all the best many times. Are this people in order?! I gave the 3 links to Sublet.com explaining what I found wrong but got no answer. Wasted money, time and hopes. Shame! Here in Europe we are not used to that much scam in one place!

Date of experience: August 27, 2016
Sublet S. Sublet.com Rep
over a year old

We're sorry for the difficulty you experienced with the landlords on our site. We do regularly screen our landlords and make sure their posts are legitimate, but sometimes things fall through the cracks. Unfortunately we cannot control our landlords and rely on their activity as much as you.

North Carolina
1 review
7 helpful votes
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Worse than Craigslist
August 9, 2018

The worst rental experience of my life through this site. Extremely invasive and unethical landlord started engaging in physical harassment. Ended up calling the police and stuck in legal action. It will take months to recover. Sublet has a 'review' button, so I wrote a bad review to warn off other potential victims, however I don't even see where that went on the site. Probably directly to the landlord. This site 'appears' better than craigslist, but craigslist actually has a mechanism to respond and remove predatory landlord postings. BEWARE.

Date of experience: August 9, 2018
Sublet S. Sublet.com Rep
over a year old

We are sorry for your negative experience on our website. We try our best to create a place for landlords and tenants to meet on the best terms possible. If a landlord ever seems invasive or is harassing you, contact us immediately and stop all dealings with them. All reviews are investigated before being published as we seek to only show what's fair and true. If you message us we can see what we can do to help in every capacity, call us at 201-845-7300 at extension 206, or email us at support@sublet.com.

Massachusetts
1 review
11 helpful votes
Follow Deborah H.
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I invested in a 90-day premium membership in order to sublet my unit in June. I should have looked into user reviews first. I have quickly learned that Sublet.com will not deliver what I expected. The site seems to be overrun with clients looking to rent next week. Three parties have contacted me and two of them obviously didn't read the posting since they want to rent in March and my unit isn't available until June. Bottom line: Get a broker if you want to rent your place or find a rental.

Date of experience: March 6, 2016
Sublet S. Sublet.com Rep
over a year old

Deborah, we're sorry that our website did not meet your expectations. We require tenants to set a move in date and landlords to set their lease term and start date in an effort to create matches that work for both parties. We are sorry that your start date was not read carefully and you received leads that were not helpful. Part of what gives our website utility is tenants ability to find housing FAST. We would love a chance to make it right in the future and show you that a tenant can be found with middlemen and their broker fees :)

Bangladesh
5 reviews
20 helpful votes
Follow Deborah L.
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I didn't want to pay and found my place on another service, but I've never had a site automatically stop sending unwanted emails and I was surprised and pleased when they sent the last email saying that if you don't log in for a week they stop sending you lists. Wish all sites did that!

Date of experience: May 29, 2015
Arizona
3 reviews
23 helpful votes
Follow Mike S.
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So far not one of the listing on sublet. Com turned out to be valid. Many of them that said the property was available for time I inquired about, turned out to be false and they tried to rent me a much more expensive property.

I sent my complaints to them with exact details and Rental ID #s but as of today they have done nothing. Do not waste you time with this site!

Date of experience: November 9, 2015
Washington
2 reviews
17 helpful votes
Follow Melodie L.
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We have been looking for a four-month rental in the Scottsdale, Phoenix area. Sublet.com has properties listed that have been rented out for weeks. The site needs to take down listings in a timely manner so they don't waste people's time after tapping them for $15.

Date of experience: November 15, 2014
New York
5 reviews
13 helpful votes
Follow G K.
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Sublet.com kept sending me some "potential" hit on my rental listing, but no contacts from any potential tenants. Then, they encourage me to pay for the premium membership and promise better coverage and marketing... no leads at all. For NYC, still use streeteasy.com, this will not bring you any renters.

Date of experience: January 31, 2016

Overview

Sublet.com has a rating of 2 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sublet.com most frequently mention and credit card. Sublet.com ranks 251st among Apartment Rental sites.

service
10
value
9
shipping
1
returns
1
quality
6