ApartmentRatings

I am a landlord that recently started using apartments.com and have used them several times. I work very hard to follow all applicable laws. I have found several ways they are making following the law extremely difficult.

I toured the Saddle Brook apartments TX and the young lady that assist me by the name of Laura was not only knowledgeable of the property she was extremely helpful. Her personality was a ray of sunshine, especially with being closed off from people during this pandemic. She displayed patience and answered all questions with excitement and authority. Laura sold the apartment complex with a feeling of home and being safe.

Apartmentratings is rigged. They get paid by landlords, not renters/reviewers. Naturally they are biased. They recently removed renter responses to reviews and left only management responses. They don't allow links in reviews. I tried adding photos to my review but only 3 out of many went through. They also allow fake/paid 5 star reviews. When i tried to point out how one property has consistent 1 star rating and then suddenly a surge of fake 5 star reviews within days from each other. It's a red flag. Apartmentratings staff refuses to remove fake 5 star reviews. Since they are. Com and get paid for advertising properties they may as well remove all negative reviews. Site is rigged.

DON'T TRUST THIS WEBSITE and FAKE REVIEWS. And mine "This organization has an F rating from the national Better Business site." Even in their information about themselves on the website, they "state' things like "they are the most visited" website for apt reviews. If you do a little research on them, as of Spring 2023-they are the 6th.

The organizations (or apt communities) must be paying something to add positive reviews or remove negative ones. I tried to leave a review, and the website just took me in circles. One particular apt community had like a 100-5 star reviews. They were all from like one year. Where are the reviews from other years? The apartment place has been in business for 40 years.

If you look at more trusted websites like yelp, facebook, google, and other apt sites, the highest rating for these rentals was a 3 out of 5.

Other reviews here say the same thing-Something is fishy here.

The apartment had water damage, walls were peeling from the moisture, carpet wet, bathroom door paneling had been chewed up by a dog, sink leaked, cracked windows, they painted over the mold, stove rusty, base boards separating from the walls, kitchen cabinets dry rotted because of the dampness. The property manager Tamika Blair nor the assistant manager Devon Rollinson showed me the apartment I would be living in. They showed a model apartment which is a total difference to what the apartments look like. They were unprofessional and lied about showing the apartment I would be renting.

These people allow derogatory comments & don't even take the time to review them. They allow tenants who have been evicted & kicked out of buildings to post comments & have the nerve to charge clients for this trashy "service".

The Phoenix Apartments in Bladensburg, Md. Is the worst apartment building I ever lived in they have rodents, drug dealers selling drugs right out their apartments. The Residents throw trash in the elevators, and on the floor inside and outside of the building. I went to pay my rent in the leasing office a couple of months ago, and one of the Leasing Agents was really rude to me. Also when you walk out of your apartment the smell of marijuana hits you right in the face. If you are looking for an apartment please do not rent from these people. The maintenance crew was always professional and on time with their repairs.

Although their are a few legitimate reviews, we have found any negative ones are from a renter that has had violations and evictions and trying to find a way to blame someone besides themselves for their behavior. I don't think this is a good source for any potential renter, unless they look at them as the management must be doing their job and making it a nice place for us to live by getting rid of the problems. I agree that this website is unfair because any response we have tried to post gets deleted and people can say anything nasty they want. Google review is a fairer website and lets the management respond. I also agree that this website should be taken down for these reasons.

All review sites have an option to claim your business listing; correct it if there is inaccurate information; and respond to reviews WITHOUT requiring you to pay a fee. But ApartmentRatings.com owned by internetbrands.com will not allow you to claim your business listing unless you pay a fee upfront. And when you email or call them, no one answers the phone or responds to emails. What they are doing to businesses is simply extortion, holding them hostage... forcing them to pay up to try and gain control of their online reputation. Horrible, horrible and dishonest business practice.

Just wanted to give a special high five & thanks to a Special office member in Yorkcreek apartments Mr. Trevor Herndon, He is a perfect example of a person in position that his job can be done with a heart, smile & a great attitude. Keep doing an awesome job Trevor you truly are the HAPPY in office every time I stop in. If this guy was paid by his bubbly attitude he wouldn't have to work. Keep up the good work Trevor:)

Tracie Smith

******* Edgewater (Candice Harb Evangelou) received, accepted and acknowledged a 60 Day Notice to Vacate in order to Terminate the Lease Early. At the time I vacated the apartment rent was prepaid for two months. Even before this time period ended when my rent was still current, they sent me a bill for the entire remaining term of the lease stating that I defaulted on this lease (even double-charging me by not crediting my account for the prepaid rent!) They failed to respond to every request to explain this difference or to credit my account, even after I retained an attorney. They simply reported this invalid debt to a collections agency. I did manage to reach an individual at Millenia who confirmed that the property management team was making no effort to rent out the vacated apartment and their intention was to let the apartment sit vacant for the remainder of the lease as I was obligated to pay for the entire lease term, regardless of Management's previous communication re the 60 Day Notice to Vacate agreement.