The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
I loved making my first online order with this website, I bought shorts, a blouse and a dress, the quality is very good and the prices are worth it as they are very cheap.
The clothes come in cheap cellophane and the quality of the clothes match the packaging. It's VERY cheaply made, as though its from wish.com!
I tried returning it since I ordered 11/7 for Christmas but didn't receive it until 1/20, but they ONLY apologized and offered 25% refund to avoid paying for return shipping. I have had to file a claim with my bank.
AVOID LIKE COVID!
I ordered 3 items, 2 of which did not fit correctly in the arms. Before I purchased these items, I read the reviews that the company did well with returns but this is NOT true. BEWARE! If you need to return items, they go to CHINA and the shipping cost is YOUR responsibility. Because shipping back to China is more than the item you purchased, you it is not worth shipping. I emailed the company but the only resolution was to receive a 30% refund for one item and because the other item was a final sale, I could not get any refund or credit.
So, you get stuck with items that do not fit.
Shipping back to China is too expensive - more than what the item is worth
You only get a small percentage refunded (so long as it is not a final sale) refunded.
Trying to find how to return items requires that you look for a small slip of paper, within your package, to follow the directions for refund. This seems to be done deliberately so you don't figure out how to contact the company for resolution.
I will not purchase from this company again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at services@StyleWe.com or by chat online.
StyleWe is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This online clothing store made my shopping experience easy, I found the dress design I wanted easily and the ordering process was quick, my delivery too. I received exactly what I ordered, it is definitely great value for money.
I must admit I was skeptical of this clothing website at first. I do not regret my purchase, the price and quality of the sweater are incredible. Good job, thanks.
Items look cute in pictures but are SUPER cheap plastic/rayon material. But even worse, this company i s a complete con. I returned the items via UPS to the address indicated from StyleWe and UPS confirmed signature/receipt. StyleWe will not credit my account (it's $500!) saying they don't use that address for returns (even though it was accepted and logged as returned). 100% worst company.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As for return, our return policy says: Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Please contact the Customer Service to get a return label before you make any return.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at services@StyleWe.com or by chat online.
StyleWe is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very happy with the shirts I received for my birthday party. I ordered them and received them on time, they both fit perfectly. I got a lot of compliments at the party and I have already recommended this online boutique to all my friends. I can't wait to buy my next online purchase here
Buy online here some good quality Leggings, comfortable to wear and useful for training, not transparent and resistant. I do crossfit regularly and so far I can handle it! Sweat between legs, buttocks, etc. They are not appreciated!
Amazing internet experience. I had some confusion with my order, but customer service was friendly, fast, and a comfortable process. Shipping was also surprisingly fast. I'm a high-quality snob so I hate shopping online because you never know what you're going to get. However, my dress did not disappoint. I recommend this online boutique to anyone.
This online boutique is without a doubt my favorite online shopping center, it is beyond fashion! I have never been disappointed in the quality, the size, or even the customer service.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at services@StyleWe.com or by chat online.
StyleWe is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This website sells a variety of quality clothing at incredible prices. They have regular sales and with free returns and shipping it's easy to get your items. Even when there was a problem when I paid for a t-shirt and it sold out, they not only made an immediate refund, but also sent me a discount coupon for the next purchase. I love this boutique.
The most professional and fastest service of all time, customer service people should be promoted to employees of the year! My order finally arrived, the dress is as I dreamed. Thank you so much for everything.
I received junk and trash. I dont care for the money that I have lost, I am asham of people with no dignity and no honor. They are laiers. Putting beautiful models with good quality clothes on them and send junk staff is ripping the people off. Sham on them.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Any more issues, feel free to contact us via services@stylewe.com.
Stay safe and have a nice day!
I have communicated regularly with the customer service and I always receive an optimal response on my orders, the final result of my orders is always very good and rewarding.
Another miserable experience. I thought I would try again since others had great reviews. ANOTHER HUGE MISTAKE. I placed and order in June for a dress needed for August 5. It has still NOT arrived. I did the tracking with StyleWe and it is now set to arrive August 8, After the event. This is the most HORRIBLE online company I have ever shopped... and I am a professional shopper and stylist. I own a business of stylist and have recommended that StyleWe NEVER be used for our commercials, photos shoots and live show events. StyleWe is 99% unreliable. DO NOT USE! - Signed Lori J Loftis
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email services@StyleWe.com or chat with us online for further help.
StyleWe is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Thanking this online boutique for their prompt response and excellent customer service. It took him less than 30 minutes to reply to my email with all the information he needed. You will definitely continue to be a loyal and continuous customer.
The shipment of my orders have been fast. They estimated that the shipment would take two weeks which was already faster than I expected considering that it was sent internationally, the dress arrived a day earlier as expected.
Always a great experience!. I love shopping with this website. I never had a problem and the clothes are always so cute and very affordable. I can understand why many of the other reviewers are upset about the returns because I was a bit discouraged at first when I read that, but I decided to take a chance and don't regret it once! You just have to decide if it is suitable for you before buying
I loved my purchases on this website. Very helpful, it made the shipping process seem like no problem at all, which was much appreciated. Thanks!
Great dresses and excellent customer service. I bought a couple of dresses online, which came with free shipping and arrived within 2 weeks. The dresses were excellently priced and of excellent quality. I had a query that I emailed them about and they responded very quickly and went out of their way to help me. Thank you team! Very impressed and soon I will buy here again
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check, you ordered two items and this is the only order. Please provide the order number of the other two items you referred to.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at services@StyleWe.com or by chat online.
StyleWe is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!