The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Ordering was easy. Prices were very good.response time was quick.
Great selection, great value, unusual selection! Fast delivery!
Great so far so good. The clothes fit just right not too small.
I love how easy.it is to look for what you want and find beautiful stuff and the price is good
Dress looks very cheap, quality is very cheap. I guess you get what you pay for
Easy shopping i hope everything fits. I made sure to check the guide on every item so we will see. Looks good so far.
Great! Easy and nice to use. Love the discounts! Everything was great just the items were too big.
I love your clothing line! They arrived fairly quickly. All of the pieces were made of good quality fabric. While the shirts were a smidget too big, they are SUPER cute, so I'm KEEPING THEM! Thank you!
First time customer! Excited to see how your brand fits!
The site worked well and the item shipped promptly.
Could not find a lot that I was looking for: flowy elegant church dresses, but like the blouse I purchased.
It's a trick. A Chinese company totally misrepresenting what they sell. I ordered 158 usd worth of items. They are of an appalling quality. Size small is huge, width and length ( I'm size 8 in Britain. 50kg and 165cm - absolutely standard height and typical weight for my size) Nothing fits. They are not professionally made. The material is cheap, the stitching is rough and all items are very badly put together. So I went online within 24 hours of receiving the items to return them. No return option. I then contacted a rep via online chat. Shocking. They told me that somebody will get back to me within 24 hour via email, then they offered me 44% off total order so I keep it, then when I still requested the return address, they offered me 55% off, and then, finally, they disclose that the return address is indeed in China!
None of this information was available at the time of purchase. They hide the fact that you have to spend a fortune on returning the items to China and use that fact to keep your money. I've never had such an experience online-it is a con!
The jacket I ordered is very unique. Fits well. The color was a bit different than it looked on screen, but that's okay. I have received compliments on it.
The ordering and shopping process was easy. The wait-time for delivery was reasonable.
Well i love the prices along with the products it's beautiful and quality looks good.
But i don't know yet it's my first time ordering. Waiting for my first order. I'm excited!
I found the Style We website and I have been looking for clothes for myself that would be nice and comfortable and also wouldn't cost that much. The dresses are really great and fit really nicely, the silk sweater is really comfortable as well; the whole experience is really great and I really like the easiness of the whole process.
Thanks Again Anne Wright
So far it's been a great experience.
Anne Wright
I gave a one-star review not because of the clothes I ordered but because of the return process. I ordered a coat and the sleeves were too short so I wanted to return it. I tried eight times to return this online following their instructions exactly. It kept dumping me into the return policy page instead of letting me submit a return request. It was a continuous loop. I contacted customer support, and since they do not offer phone support I had to "chat" online with a customer service rep. That was bad in itself because I had to tediously type back-and-forth trying to explain how it wouldn't let me return this item. So then she says "this is how you return an item" which dumps me out of the chat and directs me back to the page to submit a return request, which then once again dumped me into their return policy page without letting me submit a return request. I got so fed up and frustrated that I gave up. I decided to try to stretch out the sleeves myself by googling a video. This is why I will only go back to shopping exclusively on Amazon. Because returning stuff on Amazon is quick, easy, and almost always free. After stumbling on Stylewe's website and seeing how beautiful and unique their clothes are, I made an exception and ordered from them. But I will never order from them again because it is just not worth a) the shipping costs b) waiting 3+ weeks to receive my order, and c) the impossibility of returning an item. Stylewe, your customer service and return policy are AWFUL and you've lost a big potential customer.
I’m sorry you feel that way. Our apologies for any inconvenience this may have caused.
We're sorry you were dissatisfied with our site's return handling. We will give feedback to relevant departments to improve our services.
Shipping cost of your order depends on the shipping distance and weight of the packages. We now offer free shipping service on orders over $119 (after discount and except for pre sale items and final sale items).
Our estimated shipping time are based on several factors, including the destination address, the shipping option you have chosen, and how quickly we can assemble and prepare for the item(s) shipment.
It will need 3-5 business days of processing time and 8-15 business days of shipping time.
For more details, you can check the shipping policy here: https://stylewe.com/information/shipping-delivery
We can accept return. All Purchase (except swimwear, underwear, panties, bags and accessories) can be returned within 30 days from the delivered date.
You can click here enter the order number and email address to submit the return request: https://stylewe.com/order-query
I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
If you have any problems, feel free to contact us via email or online chat
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Sorry for the inconvenience.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products. Now we have 2 return centers, United States and China. We send the address of the corresponding return warehouse according to the address.
Before that, for good willing, we would offer some solution to satisfy our customers. Sorry that you're not satisfied with that.
I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply
If you have any problems, feel free to contact us via email or online chat