The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
My shopping experience was pleasant. I was just very dissatisfied with the cost of shipping. I don't mind paying a fee but the fee I paid was a little excessive.
Stylewe is a scam. Poor quality of clothes and impossibly to return. Stay away please!
They took $50 from me and it is the last penny they will take from me.
Order 8 bathing suits and cover-up on April 13,2003 And it's May 19 23 and only receive one item now I'm told I should receive my items by May 20 2023
The black and white dress had the slits too high on the sides. I had to buy under the dress shorts so I can take it on vacation ….
The shopping experience was great! Love the fact that the discount keeps adding to the final bill.
I just love everything on the website but when I ordered my items it took weeks and weeks to ship a portion of the order and the other items never processed. So I cancelled them and requested a refund.
Dear Customer,
Thank you for your feedback and glad to hear that you like the products.
Three of the delayed items were canceled and refunded. We totally understand how frustrated you are after a long time waiting but only getting a refund rather than the items you want.
In order to solve the delay problem, we already increase our product inventory and working on finding faster shipping methods.
Please rest assured that your feedback means a lot to us, and we will keep improving our service.
If you have any other questions, please feel free to contact us by email at service@stylewe.com.
Best regard,
Stylewe
I just love everything on the website hard to choose what to purchase first.
I can't have free shipping but its very long delivery,the clothes are not same like picture.
I spend $124
I kept a blouse and I never received the dresses its was cancelled and I dont received refund.
I lost 124 dollars.
Dear Customer,
Thank you for your feedback.
Your order enjoyed free shipping for delivery.
Sorry to hear that you are not satisfied with the product. We provide a 30-day return service if you are not satisfied with the products. Please kindly check your payment details and submit your return request at https://www.stylewe.com/order-query
If there have some quality problems with your order, please feel free to contact our cs team by email at services@stylewe.com or by chat online for further assistance.
Best regard,
Stylewe
VERY BAD CUSTOMER SERVICE ITS VERY COMPLICATED TO RETURN AND REFUND.I PUT A DRESS ON TRASH
You could only see one view of the clothing, it would be nice to see the clothing from several angles. In addition, the fabric is thin and very cheap looking.
I loved the garment, but the delivery was very slow, more than 3 weeks later. I am still waiting for the other item.
I have had a very satisfying experience.
Returning process is horrible- I still have not gotten an answer
I wasn't happy about the color of dress. Photo showed dress yellow, but the color was more light yellow gold. I wanted to return dress, but my husband and sister talked me out of it.
Item was missing feather and was more like a size medium. Returning it would be more expensive than the item. Very disappointed.
Was looking forward to wearing to a wedding.
Thank you for your feedback. The detailed measurements of different products differ on our website.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
Regarding the missing feather problem, could you send us a picture to service@lilicloth.com as well? Thank you for your patience. Stay safe and have a good day!
Quality is very good wish shipping would be quicker
My shopping expereience was great and easy, but I have not received my order and have not received any informatiion regarding the order. The money has been paid.
I love your style, however I am a little skeptical of the quality of the items. I have never ordered from you before, I hope I like the quality. I am particular on that.
The return process required too many steps and it took too long for me to receive the authorization code.
Still trying to figure out how to remove all of the wrinkles from the dress without ruining it. I was not impressed with the material.
One of the outfits didn't fit so I wanted to return it. That is when I discovered that shipping is not included in the return. So, when the site says returns are free, that's not true.
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Dear Customer,
Thank you for reaching out to us and for providing your feedback.
You can contact our CS team for a return label if you want to do a return. Please rest assured that we provide a 30-day easy return service if customers are not satisfied with products from Stylewe.
Please kindly contact our CS team by email at service@stylewe.com so that we can act according to your return.
Any questions, please feel free to contact us.
Best regard,
Stylewe