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Colorado
1 review
12 helpful votes
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CAVEAT EMPTOR
February 1, 2020

I returned a dress in September 2019 - they still haven't credited my card. Apparently they ran into financial trouble and have been reorganized by an independent manager, who refuses to take responsibility for their debts. Do not use this website - there are numerous better options. I'm out $500!

Date of experience: February 1, 2020
Japan
1 review
15 helpful votes
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Worst
May 22, 2019

Dont shop here ever they are complete frauds, defrauded a charity when they were supposed to donate a percentage from my order, lied and claimed there was a system error. Disgusting humans who own this store. Not to mention customer service unrelated is also terrible and shipping as slow as hell

Date of experience: May 22, 2019
New Zealand
1 review
9 helpful votes
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Okay so i was going to see if stylebop collaborates with Luxury designer brands to have my products on their website but by going off the reviews i think ill pass. If anyone knows of some really good sites who take care of their customers etc where i can advertise my designer wear please let me know. Thank you

Date of experience: October 24, 2016
Canada
1 review
5 helpful votes
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Buyer beware
November 11, 2016

Internet shopping is different from brick-and-mortar. You need to be confident that your order will be delivered, in good condition, and if not, that returns can be made in a cheap, efficient manner.

Stylebop is a big fail on all three counts. Shop online elsewhere.

Date of experience: November 11, 2016
New York
2 reviews
14 helpful votes
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I'm impressed!
January 29, 2019

I ordered some sneakers (at a great sale price) and literally got them within 2 days. Germany to US. Packing was excellent, tracking was accurate down to the window frame for a delivery time. I was skeptical reading some reviews but took a chance, and I'm glad I did. Definitely will shop and recommend them again. (Shipped via UPS Express)

Date of experience: January 29, 2019
California
1 review
11 helpful votes
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Professional and fast
April 13, 2017

Today I received my first order from stylebop.com. I was a bit nervous after reading all the reviews but there was nothing negative in my experience. I live in LA, I ordered on Friday morning (but it was evening in Germany already), my order has been shipped on Monday and I got it today (Wednesday) carefully and beautifully wrapped. The dress itself is gorgeous and looks exactly how I expected. I'm definitely a loyal customer now and absolutely recommend this site.

Date of experience: April 12, 2017
Ohio
1 review
14 helpful votes
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I ordered a pair of designer boots on sale (my first time ordering from this site) on a Friday and received them on Monday! All the way from Germany to FL, USA! Can't get any faster than that! The boots were beautiful with all the original packaging. Will gladly buy from this site again!

Date of experience: July 5, 2018
California
3 reviews
15 helpful votes
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I bought a pair of shoes on Stylebop and got a Black Friday discount. I am returning them and the company won't let me get my size. I offered to buy a new pair, and asked for the discount and they said no. This is a German company. American companies (i. E. Bloomingdales) have offered holiday discounts like this, for the same reason.

Don't do business w/StyleBop.

Date of experience: December 3, 2018
California
1 review
12 helpful votes
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Great Experience
August 26, 2016

To be honest, I was a little wary when reading all the comments online about StyleBop. But I had no issues. I ordered a pair of Chloe espadrilles that are still $495 at Nordstroms and Bloomingdales for half the price. I placed the order last Friday, and received my shoes this Wednesday. The box was wrapped beautifully, in the original Chloe box. There was a return label if I wanted to return it and it was better than Amazon. I'll definitely order from them again!

Date of experience: August 26, 2016
Colorado
1 review
13 helpful votes
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Shoes were on sale so the price was great. I ordered them on a Friday and they arrived Wednesday morning! I was worried about the rain soaking the box but they were packed within 3 boxes, so the shoes were safe and dry. Return paperwork and a label were included but the shoes are cooler than the photo showed and fit perfect so I will be keeping them and ordering from style bop again.

Date of experience: January 20, 2017
GB
1 review
1 helpful vote
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I was looking for a specific jacket and Stylebop were cheapest by a country mile. I only read the reviews AFTER I had submitted my order and what can I say, I felt sick. HOWEVER there is NOTHING to worry about. The item was shipped from Germany and with me in a few days. The item was carefully packaged (the packaging is actually the best I've ever seen) but was unfortunately the too big. This is were it all went wrong right? WRONG! Their customer services were superb and the item was so easy to return using the UPS local drop off centre. The replacement was sent out as soon as the original was received, and was sent in the same packaging.
Don't be scared, seriously. Give Stylebop a try, you won't be disappointed!

Date of experience: March 3, 2017
Australia
1 review
12 helpful votes
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NOT A PROBLEM
February 23, 2017

I'm from Australia and although after reading a few terrible reviews, I still went ahead and purchased a pair Karen Walker sunglasses from Stylehop (it was the cheapest price I could find!). I made the payment on the weekend and received the parcel by Wednesday. I'm pretty impressed with the speed. Not a single fault with the item or service. Wouldn't mind shopping with them again in the future.

Date of experience: February 23, 2017
New Jersey
121 reviews
357 helpful votes
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US Shopper beware!
October 7, 2018

Read carefully the return/exchange policy for the US-they dont have one. 14 days is not enough time, and the base of operations is in Germany so they dont have to follow.US seller policy. I ordered Ferragamo boots and called the office to get some information and they never answered the phone, so I emailed and never got a reply. I canceled via email- no reply so I went to the credit card and had them cancel the payment. I got lucky the bank was on my side. I still have never heard a word from Stylebop.

Date of experience: October 7, 2018
GB
4 reviews
35 helpful votes
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On 18th of April I bought 6 items in total over 2,000.00 pounds! They assured the shipping 2-3 working days. I called them on 23rd of April and they were very impolite. They said they will ship in next 5 days, if they will at all! I reminded them about their customer policy on their web side, that the shipment takes 2-3 working days and they told me, that they don't care. When I asked them are they there for their own sake or for the customer's one, they said, that they have never offered any of the customer service warranty-at least they were not laying!

Date of experience: April 24, 2019
Australia
2 reviews
0 helpful votes
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Received in 2 days
July 24, 2016

Got a gorgeous Chantal Thomass set that wasn't available in my size anywhere else. Was a bit nervous about the 1 star reviews. Opted for fast international delivery. It was fed-exed in 2 days! Wearing it now! Eeeeeeee!

Date of experience: July 24, 2016
Washington
1 review
20 helpful votes
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If there is a zero star, I would take it. Thinking carefully guys they got the return of 1000+ usd item and are unable to process the refund for more than one month. The operators have no idea about why this happen and no reply from related dept. one o the operators, named Jack, is yelling with and me. Worst experience ever. It 's better to save your money in the bank for some interests instead of risky shopping.

Date of experience: February 14, 2015
GB
1 review
1 helpful vote
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Hi!
August 29, 2014

Hi! I purchased a Helmut Lang top and dress from Stylebop last week and I literally received them within 3 days. I'm not sure how they managed that all the way from Germany but I was well impressed. Both pieces were beautifully wrapped and placed in a stylish box that you'd receive in any high-end shop. This was my first purchase, but I honestly can't say anything bad about them. Loving the two new additions to my wardrobe!:-)

Date of experience: August 29, 2014
Arizona
3 reviews
5 helpful votes
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Extremely pleased with my experience at Stylebop.com
Yes, they are not very efficient at email communication and getting a hold of someone over the phone takes a while, but it doesn't affect the swiftness and the quality of their job. I received my order in reasonable timeframe taking into account Christmas frenzy, did not have to pay a penny upon delivery as promised. But above all, I was pleased with the packaging of the order: the presentation is awesome in a sturdy carton box with Stylebop logo which I am going to keep for small things, even the invoice is tucked into an elegant sleeve with a logo. I will definitely buy again!

Date of experience: January 6, 2014
Georgia
1 review
3 helpful votes
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Their bad reputation is well deserved. I was sent a defective jacket and was treated
Poorly. They didn't have it in another in that size and they never refunded my return shipping. They then put the same jacket back for sale to the public with no mention of the defects.

Date of experience: February 6, 2012
Germany
9 reviews
32 helpful votes
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This is a great fashion site. They have designer-clothes from A-Z and everything is very stylish and modern. What I especially like, you can also shop by look. So while you brows through the sites, you can get great inspirations for outfits. They have "The look of the month" where they display a look of a celebrity and then show you, how you can remake the look.
The only minus (for me) is: Not all, but a lot of the stuff is quite expensive! And to be honest, I rather spend my money on charity than spending 120 bugs on a simple T-Shirt. But still, this site is fun and very inspirational for anyone who loves fashion.

Date of experience: August 30, 2010

Overview

Stylebop has a rating of 2.9 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stylebop most frequently mention customer service and credit card. Stylebop ranks 16th among Designer Clothes sites.

service
6
value
5
shipping
5
returns
2
quality
5