Stylebop

A lot of bad reviews out there on Stylebop. Heres mine: Stylebop posts ads of new designer items at more than 1/2 off when never have I seen such prices elsewhere, even eBay used. I saw a pair of Fiorentini + Baker boots for $300 new, so I look for my size but message says "out of stock, send us your email and we'll tell you when...". So I try all the sizes, but theyre out of every size. So I try another boot thats priced 'too' low and same thing - all out. I try a 3rd boot. 3 strikes, youre out Style Bop. Stop posting fake ads to get site hits.

I had great experience with stybop.com. I was looking for DV tassle belt and since anywhere else it was sold out stylebop was my only option. Ordering was easy, I had a question about the size and they got to me with an answer same day! The belt itself was on sale and I paid almost $100 less than I would have paid on saksfifthavenue. Shipping from Germany to LA.USA was $20! And only 4 days later! I got a pretty pink box with the belt. It was original, authentic belt I was looking for :) I don't quite get all the bad reviews in here because my experience was awsome. Thank you Stylebop!

WORST ONLINE CUSTOMER SERVICE EXPERIENCE to date! Ordered a blazer on a Thursday for an event on the following Friday. Tuesday comes along and still no ship. Log into the site only to find they cancelled the order due to not have the inventory. Sad that I received no email letting me know and I had to log in to discover this. Call in to customer service because they charged my card $2,660. The CUSTOMER SERVICE REP WAS SNAPPY, RUDE, AND ARGUMENTATIVE! Never again when there are so many other sites like net-a-porter, mytheresa, and matches fashion that have top notch customer service. First and last time that I order from style.bop.com!

I ordered a Marc Jacobs bag that was on sale from Stylebop without even checking about the website as I was too excited about the great offer. Then when I finally got around to researching the website and saw all these awful reviews I started to worry... especially after spending a good amount of money. However I could have saved myself the worry. The bag arrived within 3 working days, boxed wonderfully and in perfect condition. However it was not to my taste in the end and then came the worries again as I started to think I would not receive a refund. However, I returned the item and got a 'item received' email the very NEXT day to say they had received it and i would be receiving a refund shortly. Well only 2 more working days and the money was back in my account. I would 100% recommend this website if this is the service they provide on most occasions and also would use them again myself without hesitation. Perhaps I should mention though I live in Germany, perhaps that is why everything went so quickly as I know that the stylebop address is also somewhere in my area, not sure if that makes a difference but perhaps people have had bad experiences when ordering from abroad...

I've ordered a bag recently. My credit card was charged as usual. Then I got the order confirmation letter asking to send a copy of my passport as I was ordering abroad and that was the custom policies. I sent the copy of the passport, got another confirmation letter saying that everything was ok and that I should get the shipping details shortly. In 2 days time after receiving no shipping info I went to my Stylebop account and to my great surprise found out that my order was cancelled. I addressed the shopping manager I was in contact with the question why my order was cancelled and got an unforgettable answer that this is how they do it. They have super-duper system when several people can order one and only item at one time and the Stylebop would know that it's the only one only when they prepare it for shipping. They also don't think that they should inform their client of such a situation. I'm really disappointed as this bag was for a special event and I never had such a $#*!ty shopping experience before although I've been shopping online for more than 10 yrs. Really frustrated with such customer service would never deal with this crappy shop again.

I ordered an expensive coat that didn't apply the valid 10% code that I entered. I realized later when I checked my email that the code wasn't applied
I checked the same item to see if maybe the code I applied wasn't valid on the particluar item I wanted... but it did apply. I emailed customer service twice about it... but they want me to return the item and repurchase it with the code when it shows up online after the return instead of just applying it. Being unsatisfied with their response, I called from overseas and spoke with a representative (who happened to be the same that responded to my emails). Made up some lame excuse about not honoring valid codes if they aren't on their website. She even checked the code herself and knew it was valid. I agree with other customers that the stylebop's customer service is the worst. Heads up to corporate... your customers reps are losing you money on needless international roundtrip shipping. Even worse... they are losing you loyal customers as well. There is a reason I faithfully shop at Yoox and Netaporter... they have reasonable customer service representatives. Once I return this item it will be 10% off because it is now a last piece item, and it will be another 10% off of that with the promo code. They are losing out on international shipping costs plus an extra 10% when they could have saved it and had a satisfied customer. Now they lose out on both because of their incompetent staff.