website thubmnail of Stylebop
How would you rate Stylebop?
grey star
grey star
grey star
grey star
grey star
California
1 review
4 helpful votes
Follow lin w.
Unfollow lin w.
Send Message
Share Review
Report Review

I decided to return a dress purchased from them. They received the package in 3 days but after 3 weeks, they still haven't refunded my credit card. I made 3 phone calls to inquire about it and every time I was told somebody would get back to me the next day. Well, nobody from stylebop ever got back to me. I will wait 1 more week before I call my credit card to get my money back.

Date of experience: November 15, 2013
RU
1 review
22 helpful votes
Follow Lina W.
Unfollow Lina W.
Send Message
Share Review
Report Review

I shopped 3 times with stylebop.com, first time Burberry trench coat shipped to the UK - very fast shipping and delivery, wonderful coat. 2nd time shopped 5 different dresses, very fast shipping and delivery to Germany (but I didn't see the things yet, shipped to my aunt's place, she fill bring them to Russia in September, hope no defected goods there). The last time I bought another B trench, and after 3 working days (paid on Thursday 5 a.m. local time, today is Monday) - my card was billed, but my order is still not dispatched. This particular coat was bought by someone else, then returned and I got the notification and bought it immediately. I did ask Stylebop to check if there any defect with this item due to being returned already, maybe they are checking or found out it is defected? I hope I get their feedback soon, or better, my shipping. Will update on it.

Date of experience: August 19, 2013
Canada
1 review
4 helpful votes
Follow lovetoshop g.
Unfollow lovetoshop g.
Send Message
Share Review
Report Review

At first, I thought, great I found my fashion haven. Then discovered very bad i. E none at all customer service. Wanted to spend $2400 on 3 items but based on not getting my emails answered and bad service on the phone, decided to steer clear. Not sure if there some kind of scam going on, but have to be wary. Shame, the only site that had the items I wanted...;(

Date of experience: April 3, 2012
Italy
1 review
4 helpful votes
Follow francesca f.
Unfollow francesca f.
Send Message
Share Review
Report Review

Very bad experience!
January 26, 2012

Very bad experience! I placed my first order with my credit card and I spent €1963, 00! Stylebop took immediatly my money! I have wait one week;
First they told me that the package was ready for shipment and after 3 days I learn that the product was not available. Clause 6 of the contract states that the reimbursement is immediate. I'm still waiting! Never again

Date of experience: January 26, 2012
GB
1 review
12 helpful votes
Follow CJ S.
Unfollow CJ S.
Send Message
Share Review
Report Review

Hmmm
September 13, 2019

I waited a little while for my boots to come, was a little bit dubious as had never used the site before
Anyways when they arrived the boots were exactly what I ordered the only issue is, the boots I paid for come with two pairs of laces (normal pair and a reflective pair) the second pair were nowhere to be found
It took quite a struggle to get a hold of someone when I did it became a bit of an issue so they offered me a full refund as to which I declined as I had waited so long for them and had some where I needed to wear them at

Good quality products but long waits for delivery (UK) they need to be much more accessible for queries

Date of experience: September 13, 2019
Arizona
3 reviews
5 helpful votes
Follow Rita P.
Unfollow Rita P.
Send Message
Share Review
Report Review

Extremely pleased with my experience at Stylebop.com
Yes, they are not very efficient at email communication and getting a hold of someone over the phone takes a while, but it doesn't affect the swiftness and the quality of their job. I received my order in reasonable timeframe taking into account Christmas frenzy, did not have to pay a penny upon delivery as promised. But above all, I was pleased with the packaging of the order: the presentation is awesome in a sturdy carton box with Stylebop logo which I am going to keep for small things, even the invoice is tucked into an elegant sleeve with a logo. I will definitely buy again!

Date of experience: January 6, 2014
Germany
9 reviews
32 helpful votes
Follow Fran S.
Unfollow Fran S.
Send Message
Share Review
Report Review

This is a great fashion site. They have designer-clothes from A-Z and everything is very stylish and modern. What I especially like, you can also shop by look. So while you brows through the sites, you can get great inspirations for outfits. They have "The look of the month" where they display a look of a celebrity and then show you, how you can remake the look.
The only minus (for me) is: Not all, but a lot of the stuff is quite expensive! And to be honest, I rather spend my money on charity than spending 120 bugs on a simple T-Shirt. But still, this site is fun and very inspirational for anyone who loves fashion.

Date of experience: August 30, 2010
Norway
3 reviews
14 helpful votes
Follow Hannah A.
Unfollow Hannah A.
Send Message
Share Review
Report Review

Very nice and easy to use website, you can see the items upclose thanks to good futures. I like how fast they deliver in the pretty pink box. It is perfect! They also will inform you about your size coming up if it was out of stock before. I love it!

Date of experience: March 17, 2011
Texas
1 review
1 helpful vote
Follow Michelle A.
Unfollow Michelle A.
Send Message
Share Review
Report Review

I had a very positive shopping experience here, I bought a gorgeous scarf that is available nowhere else on the web, it shipped from Germany, arriving in 4 days (including the weekend). The scarf is incredible, was perfect and new. I would buy with confidence from this site in the future. I think the site itself is very inspiring the way they put outfits together.

Date of experience: September 26, 2011
Hong Kong
1 review
5 helpful votes
Follow Elaine K.
Unfollow Elaine K.
Send Message
Share Review
Report Review

Dont buy from them! Possibly selling questionable products! And rude customer service, stay away from this company, there are a lot more sites sell the same thing with a lot better people in customer service

Date of experience: January 18, 2016
Hong Kong
2 reviews
2 helpful votes
Follow junniez f.
Unfollow junniez f.
Send Message
Share Review
Report Review

Perfect service!
November 18, 2014

Perfect service! Ordered a marc by marc jacob bag on Sunday evening around 8.30pm (GMT +8), 2 hours after the order, I already received a notification of item being dispatched. It was also on a Sunday, I was amazed with the efficiency.

Item arrived on wednesday morning in Hong Kong.

Gift wrapping was free with the free international express shipping, this is the best online shipping experience I've ever had!

Date of experience: December 17, 2013
Latvia
1 review
19 helpful votes
Follow Vladimir V.
Unfollow Vladimir V.
Send Message
Share Review
Report Review

I've been purchased expensive coat 1200 EUR. They took 100% money fm my credit card, but after 5 days when I thought my coat will be delivered I found that my order is cancelled!?!? No explanations, no excuses, no money! Their manager has written that they have been trying to contact me with request of additional info about me? First of all why if they have 100% of money, second - they are lying. Don't shop with them! Trying to get my money back

Date of experience: January 21, 2016
AE
1 review
1 helpful vote
Follow Marina M.
Unfollow Marina M.
Send Message
Share Review
Report Review

Amazing service!
May 24, 2013

Amazing service! I received my RED Valentino dress beautifully packed within only 3 days (I'm living in Dubai)! Plus my purchase vas VAT free, with the option of free return within 14 days! When you shopping online at Saks, Neiman Marcus, Nordstroms, etc. and you want to return the cloths for whatever reason it's such a pain (takes about 2 months to get the money back) plus you pay quite a lot for return shipping and taxes. Also, the choice of clothing on Stylebop is extremely good! Well done guys and keep it up! I will definetely buy more from Stylebop! Marina

Date of experience: May 24, 2013
GB
1 review
1 helpful vote
Follow Bran W.
Unfollow Bran W.
Send Message
Share Review
Report Review

DO NOT SHOP WITH STYLEBOP!
I took a gamble on this company and have realised they are as poor as people have said. Empty Promises of delivery/dispatch. Customer service is terrible. No response to Emails. Going to contact my bank to get money back. Bloody Germans.

Date of experience: September 3, 2012
Australia
1 review
4 helpful votes
Follow Kim B.
Unfollow Kim B.
Send Message
Share Review
Report Review

Stylebop I hope you pay extra attention on your customer care representatives while training them! The girl I talked to is beyond rude she yelled at me and told me to stop ranting while I was not even close to yelling at her I was just upset I didnt get the right order! I will not order from your store again neither I will recommend them to any of my friends or coworkers!

Date of experience: February 6, 2014
GB
1 review
0 helpful votes
Follow rabiah a.
Unfollow rabiah a.
Send Message
Share Review
Report Review

Excellent Service
December 16, 2015

I ordered a bag recently and got it within a few days. The packaging was beautiful and the bag was in immaculate condition. I would defiantly shop there again. Reading this website and the reviews I was not sure if to shop there in the first place but I'm glad I did I got a good price on my product as well as 30% discount!

Date of experience: December 16, 2015
GB
1 review
3 helpful votes
Follow Charlotte B.
Unfollow Charlotte B.
Send Message
Share Review
Report Review

I hadn't heard of stylebop until I saw some of their pieces in Vogue UK, and when I went to the site, I realised what a fantastic range they carry! I'm surprised to hear of some of the bad reviews here, as I've only had such a positive experience. I found pieces on their site which I couldn't find on Net-a-porter, and delivery was swift. I've already told my friends about it and none of us have had any bad experiences at all. I have spoken with customer service on several occasions and found them to be very helpful. They carry all the best designers, I would absolutely recommend it!

Date of experience: December 19, 2011
Australia
1 review
2 helpful votes
Follow Jess L.
Unfollow Jess L.
Send Message
Share Review
Report Review

Happy customer
February 10, 2016

I am a customer from Australia who is very happy with my experience with Stylebop. I was really quite worried that my order would either not arrive or be in some way defective when I read some of the reviews out there on people's experiences with this company. However, my order arrived promptly (within 5 days), was nicely packaged and the item, a Marc Jacobs bag, is exactly the one I ordered. If I really want to be nit picky there was a very very small blemish on the dustbag that came with the bag. The bag itself however, is immaculate.

Date of experience: February 10, 2016
Florida
1 review
0 helpful votes
Follow Donna S.
Unfollow Donna S.
Send Message
Share Review
Report Review

I just took advantage of a percent off sale and got a pair of boots. Service was great and I received my order within a week. That would be Germany to redneckville, TN! Beautiful packaging and a great website.

Date of experience: December 12, 2014
GB
1 review
28 helpful votes
Follow Misha L.
Unfollow Misha L.
Send Message
Share Review
Report Review

Bought products for £800. After 8 days without getting anything except for the first confirmation I decided to contact them. They told that unfortunately they made a refund just because that was my first order and the amount was large. NO EMAILS/NO CALLS. And today is 10 days and still no refund. AVOID.

Date of experience: February 4, 2016

Overview

Stylebop has a rating of 2.9 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stylebop most frequently mention customer service and credit card. Stylebop ranks 16th among Designer Clothes sites.

service
6
value
5
shipping
5
returns
2
quality
5