Rita P.

I made my first purchase from Farfetch about two years ago when they did not have a phone number to reach them, nor did they have a customer service email. I browsed the reviews and the majority was negative. I still decided to go ahead and order from them because it was only at Farfetch where I could find an item I was looking for. I never regretted doing that and became a repeated customer ever since. Over the last two years they develop into a larger company with prompt customer service (now they have a phone number, online chat and email:-) and a wide selection of brand names hard to find anywhere else. What makes them unique is that they source their stock from various stores around the globe, so the selection is very diverse. Another good thing is that Farfetch sends DDP and you don't have to pay customs duties and fees upon delivery. They even have a promo for free shipping sometimes - that makes the purchase even sweeter!

I had a good experience with this online store and especially with their customer support. They are incredibly helpful! I received my order promptly and had no problem getting refund for one if the items that did not fit. Will definitely buy from them again!

Extremely pleased with my experience at Stylebop.com
Yes, they are not very efficient at email communication and getting a hold of someone over the phone takes a while, but it doesn't affect the swiftness and the quality of their job. I received my order in reasonable timeframe taking into account Christmas frenzy, did not have to pay a penny upon delivery as promised. But above all, I was pleased with the packaging of the order: the presentation is awesome in a sturdy carton box with Stylebop logo which I am going to keep for small things, even the invoice is tucked into an elegant sleeve with a logo. I will definitely buy again!