Style Alert

I sent a box in. They received it months ago and they acknowledged that fact, but only because I keep asking them about it. Not because when I sign into my account it shows up as received nor have they given me an offer. It's been 3 months. They keep telling me I'll receive an offer In 10 days or in 1 day but I have never heard anything from them nor do they communicate with me unless I begin communicating with them first.
It's a scam at best, robbery of high priced brands at least, I'm pretty sure they just ripped me off.

I can't say enough bad things about this company. I sent 10 items to trade in. All high end designer labels barely worn. They made ridiculously low offers for 2 items and they gave me the choice of donating the other items to charity or paying $2.00 for each item to be returned. This company should be reported to the better business bureau and put out of business. How many bad reviews do they need to receive for this to happen?
They should be ashamed of themselves. Stay away!

Kept my items over 40 days; no customer service or whatsoever; beyond insulting prices from brand new items with tags, « failed » to authenticate items with Nordtrom's price tag on! LOL then charges to return the items which was not mentioned! I think this company makes their $$ off of the return fee not the actual purchase; they corner you with such ridiculous prices that your only choice is pay to get them back! And I have to pay $60 to deal with all this crap! What a scam! Don't waste your time!

After receiving my first box and hated it I cancelled my subscription but they still have been charging me for boxes. I got a email confirming the account was not going to be charged anymore but after checking my credit card bill it turns out they were still changing me but not sending emails or notifying me so I had no idea. Since my account was cancelled there is no way to unsubscribe so they stop charging me, I emailed them several times but they still have not replied. I am very disappointed and do not recommend them. Please save yourself and do not purchase a style box from material world.

I sent my trade 4 weeks ago and I keep emailing and calling a number I found online, the receptionist says that all she can do is relay the message to costumer service team and they don't do nothing, this company is very unprofessional and this is basically stealing. I file a formal complaint to the Better Business Bureau I hope I get my money or my bag back to me, don't make business with them.
They will rip you off.
I just wanted to update my review and the message they sent me, this people has no shame. Unbelievable!

I first tried material world when they started - it was a quick turnaround offered within week.
Now years later I sent them 10 items, they received my package on November 1st - sent an email saying it would be 20-30 days before offer. Well it's now January 10th and I still have not received anything. I have emailed multiple times and they respond quickly saying that they are having delays. Last time they said I would receive my offer in 2-3 days. Well that was 2 1/2 weeks ago- don't waste your time

The box you will receive is nothing like they advertise. I was expecting to see some designer items - what was the point of this extensive questionaire/ I indicated the items I clerly NEVER wanted to receive - the preview showed at least three items from my "no way" list. I emailed right away asking to stop the shipment and 12 hours later I got a reply 'sorry you did not like your box" with an offer to change the stylist and "pause" for a month and the next email was 'your box is on the way". I am so pissed. It's impossible to cancel!

I sent them a bunch of clothes for trade in. They offered me $19 for a Trina Turk dress with a $350 price tag still attached and almost nothing for a Theory silk blouse in perfect condition. As per their policy, I refused to offers and paid to have those items returned to me. The box took weeks to come. Inside, there was a label listing both items. The problem? No Theory blouse! I have contacted them multiple times and they ignore me. There is no phone # to call. I will never do business with this company again and have filed a complaint with the Better Business Bureau.

I am not one to usually bother with bad reviews, but I originally requested a Material World packet on July 23 and just received an offer for my items on October 3! Furthermore, I had a brand new YSL tote which retails for $1100 (it was too small for my laptop) among the items and they offered me $90 for it. Now I have to pay shipping to get the items back. I called to see if this was typical and their own customer service gal recommended Poshmark instead!