Overview
StudentUniverse has a rating of 4 stars from 5,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
I booked a flight through them and I had to cancel it because of plan change, I have cancelled another flight in the past and I know that they charge 25 % when you cancel, however this time they said this ticket isn't refundable even though there is about 2 weeks till the departure date! After I said to the guy in the phone then there no difference of I cancel it or just simply don't show up... He said if you don't show up you will be charged a fee on top! What a $#*!ing lie... he just said that so they can get the seat back and resell it!
I will never use this shifty company again ever!
My flight with Iceland Air has been canceled, and although IcelandAir is offering customers full refunds, StudentUniverse is charging an additional $40 per ticket refund. So it's either fork over an extra $40 per ticket or lose your entire refund. Sounds fair right?
Hi there, we're sorry you feel that way! We're doing our best to help everyone during this time and understand the frustration. The $40 fee is a processing fee that allows us to cover some of our costs of the ticketing/refunding process. If you'd like us to help you look into further options, please just contact us directly and we're happy to do that.
It was an excellent experience and the price was very reasonable, I will use it again!
I had a wonderful time going through and using the app to purchase my ticket. The information provided on the app is detailed and easy to navigate through, making the app very simple to use. The variety of other airlines at pretty affordable prices provided on the app helps a lot in comparing prices in order to influence your decision in making the right choice when it comes to the cost of tickets, this, I would say is however commendable. Right after payment has been made for the purchase of a ticket, there's a quick response to update you on your purchase. Definitely recommend
Good experience with app and easy to navigate. Provides best deal to flights.
Flights are very affordable if you are traveling on a budget
Not a great service, I booked my flight and got sent my confirmation email just like you would on any travel agency, but then I started to receive a spam of emails asking for more card details, saying that the airline had contacted them saying there was a was an issue, when I emailed back to see what was wrong all they would do is ask for card information again very sketchy
My overall experience with StudentUniverse was uncomplicated. Having booked many overseas trips before, it was a pleasure to be able to book this trip so quickly. I would be very happy to introduce StudentUniverse to friends,family and coworkers..
Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Everything was great, and the services were spot on. I would definitely recommend this plaform to find and book cheaper flights for the people that's in college that are trying to save money and travel at the same time.
The price at the top and on the airline filter never matches the list, but the end price is usually still good and once I got a very good "student only under 25" deal. Very quick to reply if you email them. On balance I always check SU first..
I was happy to find the flight that I did with Swiss Air through StudentUniverse.com.
It is confusing to enter passport and birthday data. Therefore, I entered wrong date of my passport expiration. I tried to get customer relations reps to help me update my passport expiration date over the phone. They did updates but it doesn't show in both StudentUniverse app and website.
I purchased for my sister ticket under her name but after 15 minutes just to load the process to check out, the website said everything was all set but I cound not click into their link to check but I thought its fine. When the confirmation mail sent next day, it was under my name so I contacted their customer service about this. Long mails back and forward for 2 weeks including the time they said waitting for the technical team to check, they mail me with the word sorry, cant help cause my sister name is not on record. If it is on their record, why I have to mail them. They said cant overlap the rule to fix traveler name, but that is their fault. Now I have to pay double to buy the same ticket because raising price during waitting for their answer. And I check on reddit and quora, many customers lost their money because how useless the customer service team.
So far my experience with Student Universe is good. I would admit it is not excellent as compared to what cheap promo sites like Booking, Trivago, and Skyscanner can offer but I think it is doing its best in reaching out to students. I just wanna give them credit for their efforts but after booking once in SU, I never booked there again with the premise that their prices are not really discounted.
Unfortunately, the cost of the flight is lower than other airlines, but the cost of the carry on and checked bags is higher. I suppose inflation is affecting everyone in one form or another. Otherwise, I would consider this airlines in the future.
Hi, sorry you felt that way. We display baggage info at the search result page as well as the cart page. We follow the airlines' policy regarding baggage allowance and fare types. You would have to pay for your baggage(s) as long as it is this airline, which is a budget airline, and they are a bit more expensive than other airlines regarding baggage fees, unfortunately. We recommend you purchase your baggage online as F9 may charge more at gate. Thanks.
Tried to change my flight date due to other personal issues but they offered no solution and refused to refund. Thought the website is intended for students' benefit but now it looks like taking advantage of students by forcing students to change their flights for no reason and refusing to reschedule and refund. Haha don't ever use it. I promise you would get screwed up
Hi there, Most of the flights we sell are non-refundable and will be subject to change or cancellation fees. This is standard across the travel industry. We don't force students to change their flights for no reason. It sounds like you needed to change your flight for personal reasons, if you still need to change it, please let us know and we'd be happy to work with you on it.
I wouldn't recommend this agency at all. I booked a flight through them with virgin Airlines. The flight was changed few times then I ended up cancelling the flight. I called virgin Airlines direct and cancelled the flight they told me they will not refund me. It had to be through the agent I booked with which was Student universe. I have made numerous phone calls to no avail. They keep telling me that virgin Airlines have a backlog/ have not responded to their emails but this is now over 2 months, also i have to explain my case everytime i call them. I'm so not happy about this. So no I do not recommend them.
Hi, sorry that you had to wait this long. We've been actively communicating with the airline for the refund since then, but unfortunately the airline has not yet provided any updates. We know it's extremely frustrating waiting for a refund for 3 months, but we also recommend you contact the airline, express the concern, and see if they could expedite the process from their end. Update on 10/2/22: Refund was issued and you shall receive an email regarding the refund. Let us know if you have any other questions.
Booking went easy but only email that came in was generic email with thank you but no details of the purchase.
24 h later there was confirmation email
In that time people could become worried about the trustworthiness of this booking.
Other than that so far so good
Thanks
Hi Ercoolee, thanks for your feedback. Although we wish we could always issue confirmations and e-ticket numbers to our customers asap, it still depends on the airlines' confirming and ticketing process, which usually could be finished within hours after booking. However, there are times when such process takes up to 24 hours. Meanwhile, our customer service is available 24/7 whenever our customers have any questions. Feel free to give us a call and we will assist you with our best. Thanks!
Used StudentUniverse to book a flight and it was the cheapest rate and we still had great seats and zero problems with our booking. Totally a legit website. I would highly recommend. I also had a question about a charge and i emailed customer service and they responded the next day!
Thank you for providing me with cheaper flight alternatives! I get to see my favourite band without breaking the bank One critique is that it would be nice to have prices automatically change to CAD when used with a Canadian account for Canadian flights.
Thanks for the kind review! We do have a website for people prefer to transact in CAD: www.studentuniverse.ca. Good luck finding better deals with us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Moneer, there is not a set percentage charged for cancellation, it depends on the type of ticket booked on our site that dictates how flexible the change/cancellation is, and what the associated fees are. We do apologize that you were quoted a fee for not showing up for your flight, that fee was actually if you missed your flight and looked to re-book. The agent helping you mis-interpreted that to you on the phone. If we can be of any further help with making changes to your itinerary, please let us know.