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StudentUniverse

Overview

StudentUniverse has a rating of 4 stars from 5,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.

service
108
value
105
shipping
58
returns
74
quality
92
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7,001 reviews
How would you rate StudentUniverse?
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Indiana
1 review
0 helpful votes
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Great rates!
April 25, 2025

Was checking a few websites for booking my trip but the rates that SU gives is cheaper than others for a last minute international booking. Would highly recommend! But the app is a bit not that user-friendly and hard to find bookings and others on the app, so would be nice those will get fixed.

Date of experience: April 15, 2025
Alabama
1 review
0 helpful votes
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Very disappointed
April 17, 2025

I bought a ticket with a carry-on and a checked bag included, after paying I find out on the email that check back is not included I'm very upset and I call customer service and getting customer service help. I hope they solve the problem.

Date of experience: April 7, 2025
Taylor T. StudentUniverse Rep
2 weeks ago

Hi Khola, thanks for your review. Im sorry there was an issue with your booking. I have voided the tickets and will provide a full refund for this so you can rebook again to avoid this error. I apologise for the inconvenience. Kind regards, Brad

Arizona
1 review
1 helpful vote
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I recently booked a flight on Student Universe after it was recommended by a friend. As a new user, I was drawn to the platform because it mentioned that students could get up to a 30% discount after verification. However, after completing the student verification process, I was disappointed to find that there was no actual discount applied to the ticket price. The price remained the same as the regular fare, which left me feeling misled. I was expecting a noticeable reduction as promised. While the booking process itself was smooth, the lack of transparency regarding the discount was disappointing.

Date of experience: March 21, 2025
Maryland
1 review
0 helpful votes
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Airline Cancelation
April 18, 2025

I am a student customer that was introduced to Student Universe through my study abroad program ISA. I was originally so excited with how many different options there were for flights. Unfortunately, my excitement diminished once my flight needed to the canceled. I have called now 5 times with no resolution, continued refusals of escalated the calls and a repeated line of "rest assure this will be handled in 24-48hrs." This has been the worst experience with international flight and customer service I have experience. I will no longer be utilizing this company. This matter has gone on for over 2 months and my flight that needs to be cancelled is now less than a month away. It is very unfortunate that the customer service and follow up is not existent when students traveling abroad already have a lot to manager.

Date of experience: March 8, 2025
Taylor T. StudentUniverse Rep
2 weeks ago

Hi Ashlyn, thanks for your review. Im sorry to her this cancellation is taking longer than expected. Rest assured you will receive the refund, unfortunately we are heavily dependent on the airline for this process and any delays in their responses mean the overall process is delayed. Ill follow up with the team handling this now in hopes we can get this sorted for you asap. Kind regards, Brad

GB
1 review
0 helpful votes
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I've been using Student universe since 2013 and your new website is horrific. It is so much harder to book my flights without the flexible dates option. I cannot change my currency with ease. I can't even login and find my bookings. There is no proper flow to how the pages work. Please revert to the previous features. I used student universe because it was convenient but I will stick to google flights for now.

In addition, there is something wrong with your date fields. When I change the date in one, it affects the date in the other. I have to reselect my dates a few times to get the right range.

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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Great experience
April 19, 2025

I was looking for a domestic flight in USA for a business trip. I previously checked other search engines and I end up here giving me the best option.

Date of experience: April 8, 2025
Canada
1 review
0 helpful votes
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Where's the student discount?
April 26, 2025

If I book tickets from Air India official website they charge mai 2200CAD and student universe charged me 2300CAD for same ticket. So where is the student discount?

Date of experience: April 16, 2025
New York
1 review
0 helpful votes
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Simple and direct
April 22, 2025

Simple, clean and direct format to book tickets. Doesn't overwhelm with ads

Date of experience: April 12, 2025
Nevada
1 review
0 helpful votes
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Change flight
April 27, 2025

Easy and pleasant experience changing my flight date. I would recommend using this company.

Date of experience: April 17, 2025
West Virginia
1 review
0 helpful votes
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Questions
April 25, 2025

Very nice rep who was polite and answered my questions. Thank you!

Date of experience: April 16, 2025
Illinois
1 review
0 helpful votes
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Fast and cheap
April 25, 2025

The best for now I will tell more after trip because it's my first time with you

Date of experience: April 15, 2025
Washington
1 review
0 helpful votes
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The $25 Tickets Were Legit
December 20, 2024

Waited in the line for roughly 2 hrs and got access to the website. I quickly purchased the tickets that were originally $600 for only $25.

Date of experience: December 10, 2024
Washington
1 review
0 helpful votes
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Great experience with Student Universe
December 23, 2024

Student Universe allowed me to get my flights at such a good rate and I was able to get to my destination with no worries!

Date of experience: December 13, 2024
South Dakota
1 review
0 helpful votes
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Overall I had a pleasant experience. My only concern is that my reservation was on a temporary hold through the airlines.

Date of experience: December 10, 2024
Tennessee
1 review
0 helpful votes
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Prime discount
December 24, 2024

The $25 ticket from prime actually worked. My friend and I are going to Denver over Winter break. I'm so excited

Date of experience: December 14, 2024
Georgia
1 review
0 helpful votes
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Unclear
December 23, 2024

How to actually access the site was unclear because it kept taking me to the waiting room. I was not able to a access anything.

Date of experience: December 13, 2024
Texas
1 review
0 helpful votes
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Great experience
December 20, 2024

Easy process once I was able to get inside the site but there needs to be a better way to handle and extreme amount of traffic on the site

Date of experience: December 10, 2024
Ohio
1 review
0 helpful votes
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Great time.
December 7, 2024

Quick, easy, user friendly.Quick, easy, user Quick, easy, user friendlyQuick, easy, user Quick, easy, user friendlyQuick, easy, user friendlyQuick, easy, user friendlyQuick, easy, user friendlyQuick, easy, user friendlyQuick, easy, user Quick, easy, user friendly, easy, user friendlyQuick, easy, user friendly

Date of experience: November 27, 2024
California
1 review
0 helpful votes
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Great Offers for college students
December 23, 2024

Love this opportunity for college students to schedule very affordable flights through student universe

Date of experience: December 13, 2024
Maryland
1 review
0 helpful votes
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Great, but Changed Price
December 21, 2024

The booking was very simple, but just as I was going to pay, they raised my price which I wasn't too thrilled about.

Date of experience: December 10, 2024