HousingAnywhere's pricing practices are deliberately deceptive to trick tenants. Anyone booking a property on this site for the month of February based a daily rate calculation is charged a PREMIUM per day.
A "monthly rate" for daily rate calculated properties should only be advertised if the daily rate is based on the monthly rate being annualized and then divided by 365 to get to a daily rate. Doing this any other way is DECEPTION. Why should I have to pay a premium per day, just for the joy of staying in a property in the depths of winter and during a 28 day month? It's ludicrous.
The lack of accountability and customer service by this platform after the booking is horrendous. I will be telling every landlord I know about this experience and recommending that she look elsewhere to serve her tenants. And I will never use or recommend this platform again.
I am a student who was supposed to live abroad for some time. I booked a flat through this website and I paid a "Tenant Protection Fee" of 175e, which said precisely: "If anything goes wrong with your flat, you are able to cancel your reservation 48h after your move in." So, it went wrong in the end, and the agency told me that my conditions for cancellation are not valid for their Terms and Conditions, and they never refunded me my money back, neither the rent payment or the protection fee. Also, when you are making a cancellation at the end you have to upload some pictures and which was never mentioned as a condition for cancelation. Classic cheat for the people, especially for the students who usually have no money.
Hi Milena,
Thank you for sharing your experience. We're truly sorry to hear that your move-in didn’t go as expected.
On our platform, protecting our users is our top priority. That’s why we’ve implemented the Tenant Protection Fee, which is designed specifically to support tenants when there’s a misalignment between what was advertised and what you actually find upon arrival. In cases like this, we do require photo or video proof within 48 hours of move-in to activate our protection—this helps us act swiftly and fairly for all parties involved.
We understand that these steps may not have been clear at the time, and we’re constantly working to improve transparency. All relevant information is available in our FAQ, and our customer support team is always available to assist with questions before, during, or after a booking.
We’ve helped over 100,000 tenants successfully find housing, and we take cases like yours seriously. If there’s anything else we can do or if you have additional documentation to share, we’d be happy to take another look.
Kind regards,
Trust&Safety team.
Dont rent by housinganywhere.com its a scam
We also been scammed, house in Barcelona full of mold anywhere in the shower in the refrigerator and in some clothing cabinets. I have cancelled the room in the 48 hours cancelling window,i try to phone to housinganywhere.com but i could not reach anyone, i emailed to housinganywhere.com to cancel my renting house, they say you have to sort it out with the contact person. I dont want to sort it out i want my money back. The contact person had to fix the mold issues on first hand before i rent the room. We will order legal assistance. So dont rent with housinganywhere.com, its a big scam
Booked a flat in Spain for June 2025 on Nov 24 on Housing Anywhere. Had to cancel on Nov 25 when wife's dad went into hospital and we had to take care of him. On Dec 2, we got wife's brother to agree to take care of her dad in June so we could honor the rental, and informed Housing Anywhere of that. They refused to provide the rental OR return our payment. Total rip off, dishonest company and people.
If you're considering using HousingAnywhere, think twice. My experience with them has been extremely disappointing. I informed my landlord of a cancellation more than 50 days in advance—well before the contract even started—and both HousingAnywhere and the landlord refused to issue a refund. Their customer service has been completely unhelpful, showing no regard for the rights or concerns of tenants.
Despite multiple attempts to resolve the issue and providing ample notice for the room to be relisted, HousingAnywhere has sided with the landlord, leaving me with no support and a significant financial loss. It's clear that HousingAnywhere prioritizes its advertisers (Laura) over the rights of tenants, offering little to no protection in cases like mine.
If you value fair treatment and responsive customer support, I strongly advise against using HousingAnywhere. Their policies are rigid, and their lack of empathy for customers is beyond frustrating. I am still waiting the refund of my money.
Around ten days ago, I booked a room through HousingAnywhere for December 1st. However, a few days later, I encountered some issues and requested to cancel the reservation. Unfortunately, HousingAnywhere has refused to refund my payment of approximately 1000 euros. Despite notifying them of the cancellation more than 50 days in advance, they have shown no willingness to return my money. I am deeply disappointed with their lack of regard for customers and tenants, as they seem to be more focused on profiting at the expense of others. I strongly believe they are obligated to refund my payment.
It's frustrating that neither HousingAnywhere nor the advertiser seems to care about customers' or tenants' rights. I believe that, given the substantial notice I provided, I am entitled to receive all my money back. HousingAnywhere's lack of support in this matter is equally disheartening.
Shura Apartments, Elena Nardella advertised Tortona Stylish Studio having a dryer in the unit. (since taken down) I wired Elena $2100 euro the day before my stay per her request. The next day I arrived and there was no dryer in the unit and I immediately notified them stating I could not stay there for months without a dryer so I needed to cancel. Elena is keeping my deposit even though Housing Anywhere states if the unit is not as promised you are entitled to a refund. They are both playing a game saying I should seek the refund from the other party, although the wire was sent to Elena. Do not send her any money as you will not get a refund if the unit is not as advertised! Now we need to seek legal counsel.
Dear J.G,
Thank you for sharing your experience with us. It's regrettable that the situation with the property did not meet your expectations, especially regarding the missing dryer, which was advertised. We encourage you to thoroughly review the contract you made with the landlord to ensure all terms are clear and addressed.
As for the payment, since it was made directly to the landlord and outside of our platform, we were unable to intervene or process a refund immediately. If the payment had been made through our platform, we would have been in a better position to assist you with the refund. We are actively working on improving processes to better support renters in situations like this. If you have any further questions or need assistance, we are here to help.
Best regards,
Trust&Safety team
I had an absolutely terrible experience with HousingAnywhere, and I cannot recommend this service to anyone. This platform claims to provide protection and a "stress-free move-in," but my experience was far from it.
The landlord actively encouraged me to move our conversations off the platform, claiming that HousingAnywhere takes a 25% commission. She offered me a "special offer" through the platform just so I could get her contact information and finalize the booking privately. This is a direct violation of HousingAnywhere's policies, and the platform failed to protect me as a tenant despite charging me a tenant protection fee.
When I arrived, the apartment was in appalling condition. The room was dirty, with unmade beds, a bad smell throughout the apartment, drying sheets scattered around, wet towels left behind, and even open water bottles that were not mine. The advertised "full closet space" was nonexistent, as the closet and drawers were full of the landlord's personal items, such as paint buckets, brushes, and clothing, leaving me nowhere to store my belongings or university materials. This was not only misleading but unacceptable.
I reported these issues within 24 hours, as HousingAnywhere's policy states, and provided photographic evidence. Despite this, I was told that my situation did not meet their criteria for a refund, even though the conditions were clearly poor and differed from what was advertised. I had no choice but to find alternative accommodations that same night at my own expense, as the space was unfit for living.
The lack of accountability from HousingAnywhere is shocking. They did nothing to address the landlord's blatant policy violations, nor did they ensure that I received the protection I paid for. This platform offers no real security to tenants, despite charging fees for tenant "protection."
Do not trust HousingAnywhere for your housing needs. Their policies are poorly enforced, their customer service is unhelpful, and they leave tenants vulnerable to exploitation by landlords who break the rules. My experience was stressful, costly, and utterly disappointing. Save yourself the trouble and look elsewhere for accommodation.
Don't believe them. I ask them for help, follow their guidelines, and finally they tried to kick me out of place right away despite I have paid rent for a month. They are total tricksters and fraud oriented only for provision from booking.
I liked a place and contacted advertiser, Mr Alexander. I gave him all the documents he wanted. Then he sent me booking request which I accepted and paid 945 euros. After few hours he cancelled the booking without giving any reason. I got message saying my money is refunded, but I don't know when will I get it. This is full of scam. Please avoid it.
I booked an apartment for a couple of months, starting on 30th September, only to realize that the property is paid on a monthly basis, meaning I was being charged €550 for a single night!
The so-called "tenant protection fee," which is supposed to offer also support in situations like this, was completely useless. I reached out immediately to change the dates, but despite paying so much for this protection, no one responded the entire day. This left me with no option but to cancel and rebook, hoping they would be understanding about the situation.
I was wrong. Instead of offering any understanding or resolving the issue they had failed to address, they dismissed my request and laughed at the idea of refunding any of my money.
So with one small mistake I ended up losing €220 in their horrendous tenant protection fee and, honestly, I'm relieved I canceled. I can't imagine trusting them with larger sums, given how unprofessional and uncaring they've proven to be.
Maybe this company could be reliable for something as simple as ordering groceries online, but please stay far away from them when it comes to something as important as renting property. They don't care about their tenants, their money, or basic decency.
#PLEASE AVOID #SHARE TO ALL
#WHO ALL LOOKING RENTAL HOUSE
#VERY WORST &UGLY RENT HOUSES
#DO NOT HAVE SPCILITY LIKE HEATER(WARMER)
AND OTHERS
#I AM BOOKED DIFFERENT COUNTRY
#CHEATING MORE MONEY FROM US
#IF YOU CANCEL YOUR BOOKING
#NEVER REFUND YOUR MONEY
https://housinganywhere.com/
Absolutely disgusting platform, supporting scammer landlords. I moved in a totally disgusting apartment unlike it was shown on the pictures, I paid a large deposit so I had no choice but stay there, after I cleaned this outrageously disgusting apartment and moved out the landlord even blamed me of poor conditions of the apartment and refused to pay back the large deposit, HousingAnywhere did absolutely nothing to protect me even after contacting them several times. Didn't even take down the scammers account even thou another people also complain publicly.
They've charged 200 euros but did not provide absolutely any security.
- I was denied viewing of the apartment.
- I've had to transfer a deposit **before** move-in day to some bank account that was not refundable.
- I've had to transfer a fee **before** move-in day to some bank account (illegal in the country I was moving to) that was not refundable.
- I've had to pay first month's rent **before** move-in day without having any chance to see the apartment beforehand.
- I am asked to sign a contract stating that I am moving in on the 1st day of the month, despite specifying move-in date 1 week later.
- HousingAnywhere support was unsupportive, basically telling me that it's fine that I have to transfer over 1 thousand euros, without any protection.
They provided absolutely no service, except take 200 euros from me and then give me scammy conditions.
Good day Anonymous,
We sincerely appreciate you taking the time to provide feedback on your experience. We understand your concerns and would like to address them accordingly.
Firstly, we want to clarify that while physical viewings are not always necessary due to our 48-hour protection period, we understand the importance of feeling comfortable with your decision. We apologize if this process did not align with your expectations and will strive to better communicate this aspect in the future.
Regarding the deposit and fees, it's important to note that our platform operates across various jurisdictions, and deposit regulations may differ accordingly. However, it is our policy that deposits should be returned at the end of the rental period, provided there are no damages or outstanding payments.
We also want to assure you that requesting payment for the first month's rent and our service fee before move-in day is a standard practice to secure the accommodation and demonstrate reliability as a tenant. This process helps establish trust between tenants and landlords, especially considering that some of our landlords are esteemed partners who may require such measures.
Regarding the contractual agreement, we apologize for any confusion regarding the move-in date discrepancy. We will work to ensure that all contractual terms are clear and accurately reflect the agreed-upon move-in date.
In terms of support, we regret to hear that you found our assistance unsatisfactory. Our team is dedicated to providing helpful and responsive support to all users, and we apologize if this was not your experience. We take your feedback seriously and will use it to improve our services moving forward.
We value your feedback and are committed to continuously improving our platform to better serve our users. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.
Best regards,
Curtis
If you are a student doing an internship or you find a job and want to live before you move, then you have to be absolutely sure that the internship or job will work out. Because if you can't take up the internship or job, you will lose ALL the money you have transferred to "Housinganywhere" in advance.
Almost all small apartments are offered with a "strict cancellation policy". You sign the contract, transfer the money in advance, but the money is held by "Housinganywhere", NOT the landlord.
If you do not cancel within 24 hours of reserving the apartment, "Housinganywhere" keeps ALL the money. Without any service. The landlord gets nothing either. They steal the money! What are these Dutch people smoking! And that in the EU!
If you rent in May for August and they cancel your internship or job in June, you will also have lost ALL your MONEY to these stoned thieves if you cancel "strictly".
Translated with DeepL.com (free version)
I had an extremely disappointing experience with HousingAnywhere!
I was shocked to discover that they charge a CANCELLATION FEE of €390!
This hefty fee was not made clear at the time of booking; instead, it was hidden in the fine print, easily overlooked until it was too late.
This lack of transparency in disclosing significant costs upfront is misleading and unfair to consumers.
I STRONGLY ADVISE AGAINST USING THIS WEBSITE FOR YOUR NEXT FLAT RENTAL. Look for more straightforward and honest platforms that won't surprise you with excessive fees!
After my stay there has been an issue of the deposit refund. Housing Anywhere states that this is not their concern and they can do nothing to aid me. More so they do not make reviews of the landlord visible on their page making it impossible to truly know if there have been prior issues with a landlord making my review and many others meaningless as well as attempting to mitigate these issues impossible
This extremely unreliable and breach of contract person has now been written to for the 6th time by HousingAnywhere. Nothing happens on the part of the defaulting tenant.
Now HousingAnywhere (HA) has contacted me with the statement that I have the contract with the tenant and not with them. Therefore, they can do nothing further. However, I have the contract with the platform and now feel left alone. Unfortunately HA is so cheeky and takes their fee right away in full with the first month's rent. If a problem then arises, they are fine. I will never book or rent anything through HousingAnywhere again.
I paid a deposit of 700 euro when booking a property. The landlord subsequently cancelled the booking without prior warning and I was not refunded. I have had many communications with customer service who are unwilling to refund me.
Initial booking turned out to be with a landlord which has numerous public complains regarding the return of the deposit. As I tried to cancel the booking (providing both evidence of customer complaints and additional requirement to pay the deposit without signed contract), Housinganywhere refused to return the fee on the basis that this is not a scam, as apartment really exists. De facto, the site that purports to protect tenants from scam is a scam itself, charging fees irrespective of the quality of listings.
My destination for Erasmus exchange was - honestly - I wild shot. I had no idea what it's like in Slovenia, didn't speak the language - nothing. Moreover I spent the whole summer abroad, thinking very little about what I was gonna do next. And suddenly I found myself a couple of days from the departure with no place to stay once in Ljubljana.
We all hear the same when contacting the landlords - don't we? 'Oh, but you are a student... and a foreigner... and just for a couple of months?... No, no, I don't think so'
Then - thank God I came across HousingAnywhere. Well, number of rooms offered is limited, but those advertising them are ready to give them away quite cheaply and for short term. Also - the company addresses my biggest fear - that the money will just disappear. Owing to the 'safe payment' method you are 100% sure the landlord will not escape with your deposit, leaving you homeless.
Certainly - trustworthy!
Answer: Hello Carolyn, I hope you're having a great day. I'm delighted to share that HousingAnywhere, since its establishment in 2009, has facilitated over 100,000 successful bookings. As part of our commitment to transparency, we've introduced landlord reviews, providing you with a complete and open view of our booking platform. Should you have any further questions, our dedicated customer service team is eager to assist you. Feel free to reach out at any time. Best regards Curtis
Answer: Good day, if you encounter any issue related to your payment method, feel free to get in touch with our customer service so we can assess your refund inquiry. Warm regards, Curtis
Answer: Greetings! Our platform has successfully assisted more than 100,000 tenants in discovering their ideal homes. We take pride in being a marketplace that empowers users to realize their dream home aspirations. You can trust us to deliver a transaction experience that is both transparent and effortlessly smooth, ensuring you find the perfect place.
Answer: Not safe. From their Terms and Conditions: Each user must independently verify the identity of his/her respective contract partner (the tenant in case of the provider or the provider in case of the tenant). HousingAnywhere.com accepts no liability for the accuracy of the user contact information entered on the platform. Also, they say they give money back within 48 hour, but it's not so simple and quick!
Answer: It is a scam. The landlords are unscrupulous. You will never get a refund or your deposit back.
HousingAnywhere has a rating of 1.7 stars from 193 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HousingAnywhere most frequently mention customer service, bad experience and cancellation policy. HousingAnywhere ranks 7th among Student Travel sites.
Dear Justine,
Thank you for sharing your experience with us. We're sorry to hear that you’re disappointed with our services.
The contract type you selected is based on a daily rate, meaning you pay only for the number of days you stay in the accommodation. When you confirmed your booking, you paid the first month's rent and the one-time HousingAnywhere Tenant Protection fee. The first month's rent is always charged based on a full calendar month, and any following payments are recalculated accordingly based on the days already paid.
Transparency is very important to us, which is why all pricing details and calculations are clearly displayed in the Booking Payment Overview before you confirm your reservation.
We see that our customer service team has already provided you with a breakdown of the calculation, but if you have any further questions or concerns, please don’t hesitate to reach out, we’d be happy to assist you.
Regards,
Team Housing Anywhere