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MARK M.

Contributor Level

Total Points
82

1 Review by MARK

  • StudentUniverse

5/5/20

My flight with Iceland Air has been canceled, and although IcelandAir is offering customers full refunds, StudentUniverse is charging an additional $40 per ticket refund. So it's either fork over an extra $40 per ticket or lose your entire refund. Sounds fair right?

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Rachel B. – StudentUniverse Rep

Hi there, we're sorry you feel that way! We're doing our best to help everyone during this time and understand the frustration. The $40 fee is a processing fee that allows us to cover some of our costs of the ticketing/refunding process. If you'd like us to help you look into further options, please just contact us directly and we're happy to do that.

MARK Has Earned 2 Votes

Mark M.'s review of StudentUniverse earned 2 Very Helpful votes

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