My flight with Iceland Air has been canceled, and although IcelandAir is offering customers full refunds, StudentUniverse is charging an additional $40 per ticket refund. So it's either fork over an extra $40 per ticket or lose your entire refund. Sounds fair right?
Hi there, we're sorry you feel that way! We're doing our best to help everyone during this time and understand the frustration. The $40 fee is a processing fee that allows us to cover some of our costs of the ticketing/refunding process. If you'd like us to help you look into further options, please just contact us directly and we're happy to do that.