StudentUniverse

Dealing with online travel agencies comes with challenges once the booking is completed. For my first experience with StudentUniverse, I was very positively impressed with the answering time after sending questions. A clear difference with other OTAs.

Thank you so much i loved my experience booking with your company

It's a cool site, I'll definitely be using it for future trips

I am very happy with the price that Student Universe provided me.

It was very easy and efficient to book through the site! Great experience!

It was very smooth flights, I had no problems with the trip :)

Call attendance were very polite and helpful in navigating my situation. I got a flight not able to confirmed the date before and the call persons did help check to make sure my card was not charge for that flight. And my booking with StudentUniverse online went through for my second trip.

I booked a frontier ticket from kayak through StudentUniverse. It was for an evening flight. When the confirmation came it was for a morning flight. I reached out to StudentUniverse who asked me to cancel the ticket on Frontier Website.

In December 2019 I had a last minute flight cancellation from a flight I booked from another website. I had looked up student universe and registered with them a few months earlier. In my desperate situation, I decided to check if they had competitive quotes for my travel outbound to the US from Ghana.

The whole process was quick, smooth and easy. Interestingly, I got a much cheaper flight for the same day my flight was scheduled to travel through StudentUniverse.

I will use them again given the opportunity.

The perfect and easy platform to book tickets and students will get it for cheaper price.

I am very unhappy with the Support provided by the Student Universe.

I had booked a flight back and fro to India and there was a schedule change by the airlines which is causing a delay in my return. This happened 3 times and the airlines added additional stops to in my return journey.

Even after explaining to Student Universe that I have to reach early to US as I have further plans for the day, they are not at all helpful in resolving the issue with the airlines and are unfortunately forcing me to accept the new schedule change, rather than talking to the airlines and checking for another alternative.

Whenever I call them, not even once have they got my destination in India right as to where I am going even after repeating it multiple times. This has been very frustrating.

I have booked 3 separate flights in the last month and all got cancelled 24h emailing me, asking for more info on credit card and traveler. They then cancelled and said that my bank had the money, I'm down a couple thousand!

Last straw was the last flight I booked, I even got a ticket and no problem at first, but this time I just got my booking cancelled, even after I had the airline ticket. They couldnt "get an exact match on the credit card" even after charging it and buying the flight from the airline!

They have terrible customer service and have not returned my money yet, even though it's been over 10 days and even though they are the ones that cancelled the flights!

Student Universe was super helpful in finding flights! :)
The only thing that I would suggest adding in the page, is the option to add more destinations for the multi-city option, I was only able to look flights for 2 destinations, and I was expecting to look for 3 at the same time. Overall a good experience.

I wish there was a bit more of an official confirmation from the airline itself after booking the flight.