Overview
StudentUniverse has a rating of 4 stars from 5,436 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
Thank you for providing me with cheaper flight alternatives! I get to see my favourite band without breaking the bank One critique is that it would be nice to have prices automatically change to CAD when used with a Canadian account for Canadian flights.
I started using Student Universe this summer when I went backpacking in Europe. I used the app to book all my international flights and smaller flights within Europe. Since then I use it every time I'm looking for flights! I go up from school in NC to family in New York City quite a bit, and I've never been steered wrong by a quick search or booking with Student Universe. Thanks for always seeking out the lowest prices possible and for making your app so simple for travelers!
We watched the prices for airfare for our trip for about a month comparing prices on different websites and apps, in the end Student Universe was offering the best rate for the dates and times we wanted to travel. So far very pleased with my experience!
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
I booked 2 airtickets through student universe and paid with my ICBC credit card. Soon, I got email alert: "CIBC has flagged possible fraud: $283.44 at CANADA on your CIBC Mastercard ending
In 2728." Then I went on investigating this company. Here is the finding: the Studentuniverse takes customers' credit card and charge airticket plus a $20 booking fee. Then the student universe uses their company credit card ending 7544 to pay airline. This uncommon business model gives them 2 revenue sources: one is extra service fee directly charged to the customers, the other is negotiated booking fee paid by airlines. This whole process is not transparent and confusing. I will not use this website.
I have booked the ticket with insurance which covers the cancellation for full refund, but now when I wanted to cancel the ticket they are charging me 500$ for cancellation. They are stealing money from students. NEVER book from student universe other websites are 1000% better than this. Worst customer service for students.
Mounica, just replied to your message as well, but wanted to confirm that the insurance (if what was purchased through Trip Mate covers cancellation) will refund you for the cancellation fees, but they are still paid initially at the time of cancellation.
Where is my ticket？can't see the details? Please send it to me
Found Great prices even for last minute flights and was super easy
I cancel my flight booking within the same day, but didn't receive my refund money. I call them 3 times, and each time the customer service agent answer a different way. Still can't get back my refund money. BIG SCAM. STAY AWAY
Hi there, We do have a 24-hour free cancellation policy on most tickets on our site. Could you DM us your email address and/or StudentUniverse invoice code so we could look into this for you? Thanks!
I was pleasantly surprised to see that there were zero hiccups involving the purchase and processing of our tickets. I also found that the telephone contact was helpful. I will use Student Universe again.
Worst experience ever. We entered the last name of one of the passengers and to correct the name these guys were charging crazy make things too complicated where the actual airlines are willing to make the change. Please do not go with this.
Hi, we follow the airlines' policy in terms of name change. Some allow name change for a fee. We highly recommend passengers spell their names correctly and double check the names with their legal documents.
Booking a ticket was easy and smooth. Tickets were sent in a few hours.
Almost immediately after I had problems purchasing tickets online, I was contacted by phone to help me with manual ticketing and updated prices. This was really nice, and the experience of buying tickets at StudentUniverse was utterly unexpected. The tickets are affordable, and the service is really excellent!
Thank you so much for the cheap rates. Me as a student tried to book the flight for the first time and seriously I can't thank enough how much this website did.
Good price
Easy to navigate
I did receive a confirmation but was unable to access my flight information using the link (green "details" box). It just took me to a search page. It took a while for me to find access. Top right unlabeled menu. So that part could be more user friendly.fix link
Hi Laurie, thanks for the advice. You could also log in your account and check the upcoming trip. Enjoy your travel!
I wanted to back date my return date for my flight. I have been charged extra 3 times already and now to back date again I was told I was going to pay over a hundred dollars. I was looking for a cheap ticket but now I have had to pay way more than I would have if I booked directly with United Airline. You guys also claim that you offered to waive the SU fees for my flight changes request but that a lie because for every time I have called to reschedule my flight I have had to pay both the 50 dollars change on top of the fare difference fee. So that part of saying it was once waived is a lie.
If you are looking for a cheap ticket, Studentuniverse is a SCAM! Don't try it
Hi, sorry you felt that way. Well, you requested to change your return date TWICE - flight booked on Sept 4th, first change on Sept 9th and second Sept 11th. You actually did request to change the THIRD time but did't proceed and you called us scam. We waived all your StudentUniverse service fee and only collected what the airline asked for. If you are looking for a ticket with unlimited change, please check with the airline before you select a regular economy class ticket, which requires change fee + fare difference. We understand that there are times when things happen and you need to change your plan, but please follow the rules first.
Site is a little slow but I was able to purchase tickets to Iceland for really cheap, plus they had a promotion for extra $30 off. The ticket was easy to find on the airline's website after I purchased it, and they actually called me after I purchased to let me know how it works, since it was my first purchase with them.
Booking my ticket was quick and easy. The price was not bad either for how late i purchased it. I wished i had known about this site when i first enrolled in college. I would recommend student to this site.
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the kind review! We do have a website for people prefer to transact in CAD: www.studentuniverse.ca. Good luck finding better deals with us!