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StudentUniverse

Overview

StudentUniverse has a rating of 4.1 stars from 5,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.

service
109
value
106
shipping
59
returns
75
quality
93
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7,001 reviews
How would you rate StudentUniverse?
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Virginia
1 review
0 helpful votes
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Go-to for Flights
October 10, 2022

StudentUniverse has been my go-to for flight booking since I was an undergraduate studying hundreds of miles from home. And now as I pursue my Masters abroad it continues to be a critical budgeting tool for me!

Date of experience: October 10, 2022
Maryland
1 review
0 helpful votes
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Satisfying Exprience
December 2, 2023

Informative booking site, easy to navigate, competitive fare and smooth transaction. The only different experience is that I was provided the airline reservation code, but did not receive the e-ticket right after the ticket purchase, but was informed the e-ticket may be available on the airline's site/app in a week or so, and will always appear at least 3 days before departure.

Date of experience: December 2, 2023
Tennessee
1 review
0 helpful votes
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Good UI but some functionalities are missing
December 29, 2022

UI is very user friendly. However I saw that there is no way to remove orders from cart after adding. Also I faced a bug where the promo code I applied din't go through and it charged me full amount. The website needs to be more stable.

Date of experience: November 29, 2022
Costa Rica
1 review
1 helpful vote
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This site is barely real. If you buy insurance (don't bother) it's booked through a third party so they 'cant really do anything' about the insurance you bought on their site. Looking up Google flights brings up better deals than what they have to offer over the phone. But, if you don't love yourself enough to avoid the site always talk to a manager if you have problems: went from someone telling me it would cost $4000 to change a flight (even though I purchased $100 travel insurance) to the manager saying he could do it for free — at that point I had already purchased a new flight so I took travel credit. 3 hours of my life, gone.

Date of experience: July 4, 2022
Taylor T. StudentUniverse Rep
over a year old

Hi, sorry that you felt this way. When you purchase the insurance and your flight change request meets the terms of the insurance, you could file a claim or contact the insurance directly for compensation. We wish the insurance could cover everything, but unfortunately it only applies to the circumstances listed in the policy. We highly recommend our customer read and understand the terms before purchase to avoid further issues. If you still have any concerns, feel free to contact us via customerfirst@studentuniverse.com. Thanks.

Illinois
2 reviews
0 helpful votes
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Booking flight!
July 31, 2024

First time this company and quick and great service. I bought my flight ticket and I got a second email confirmation within 5 minutes.

Date of experience: July 21, 2024
Michigan
2 reviews
4 helpful votes
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Student universe is actually horrible. They lie a lot and the narrative changes every time I've called. The first original time I used their site they charged me twice without letting me know that they were charging me twice. That ticket was refunded and the money still has not made its way to my account. I've called a total of 4 time and the refund date has change four times. It went from 3-5 day to 7-10 days to 1 month to 2 months. They are very rude and dismissive. They don't listen to the different lies that they tell you. They are continuously trying to make me sound wrong when I'm fully capable of hearing and understanding the words said to me. 10/10 would not recommend to any body unless your up for scams. They also charged my good friend a total of 314.65 when she was under the impression that she was only spending 265.15. They suck.
Pleas excuse all mistake I'm highly pissed off with these people and this company

Date of experience: December 16, 2019
Rachel B. StudentUniverse Rep
over a year old

Hi there, we're really sorry you've had a negative experience. Our average refund time is 7-10 business days, so we're not sure who would be telling you 1-2 months, or why the refund hasn't hit your account yet. We'd love to look into this for you and get that refund to you asap—just DM us your invoice/reservation number and we can help you out. Was the difference in your friend's amount charged due to a currency conversion? All of our fares are charged in USD. We can look into that for her as well, if she contacts us :)

Connecticut
1 review
0 helpful votes
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Favorable Review
January 27, 2023

I had never heard of Student Universe and am prone to anxiety when it relates to booking flights and travel plans. I spoke to Sheen (spelling?) twice who was extremely patient and held my hand the whole time while I booked online and assured me several times that I didn't have to be a student or faculty member, etc. I've already recommended Student Universe to two friends. I was VERY pleased that someone picked up the phone promptly to help me because so many places make it very difficult to reach an actual person. I paid for the priority support but thought long and hard about it because the service was so good to begin with but then the anxiety kicked in and I thought it might be important later on if there was a problem. Very pleased with Student Universe. I would recommend you maybe work harder on getting the word out. No one has heard of you. I just happened across your name in an article about what websites to look at to book a flight online. Thanks!

Date of experience: January 27, 2023
New York
1 review
0 helpful votes
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Cheap deals
September 15, 2018

I have found amazing deals through SU, went to Europe 3 times this summer all at incredibly low prices. But be aware, sometime you get a cheap deal because you are forgoing luggage, or switching airlines halfway through. Just be attentive to the deal your accepting.

Date of experience: September 14, 2018
Nebraska
1 review
12 helpful votes
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I just booked a flight to Canada through Student Universe and got it at an amazing deal. This is not the only time I have used it for International and domestic flights. Most of the time you can find the best prices here (not always though). I use it as a baseline to see in comparison with other companies. Not sure why all of these other people are freaking out about charges and other prices. Haven't noticed anything of the sort. Better to be flexible while traveling than these people probably booking last minute. Overall, I like the site a lot. Would recommend.

Date of experience: September 13, 2018
California
1 review
0 helpful votes
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Cheaper than other places
December 23, 2022

So far so good. I checked many website to do comparison, here StudentUniverse is the best place for students to buy tickets. If you want the ticket to be more cheaper, you can link this account to your amazon prime, it will save 10% extra. Also check the promo codes! Have a nice trip!~

Date of experience: December 23, 2022
California
2 reviews
12 helpful votes
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From the moment of my first contact, all the way through a last-minute name change, StudentUniverse made the booking and payment of 51 tickets for my high school choir a painless process. My representative, Michael Robinson, was with me every step of the way. He took the time to answer every question and made sure I totally understood every aspect of our ticket procedure. I would absolutely use them again, especially if I was able to have the same representative. My only suggestion would be to have a way that we could pick our seats. I had many students who had never flown before, so it would have been great to let them pick their seat mates. I don't know if this is something the StudentUniverse has any control over or not. It certainly did not affect my overall rating, because *everything* else was perfect!

Date of experience: April 26, 2018
GB
1 review
0 helpful votes
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Fabulous!
August 25, 2024

Wonderful! Very good experience! Thank you so much. Stuff very helpful

Date of experience: August 15, 2024
New York
1 review
0 helpful votes
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Student Universe is an awesome travel company with amazing deals. I always check their prices first and compare, and almost every time they have the best deals! Never had any issues with my flights either

Date of experience: September 13, 2018
Florida
1 review
4 helpful votes
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Great experience
December 7, 2023

StudentUniverse can be a valuable resource for students and young travelers seeking affordable travel options. However, it's essential to compare prices across different platforms to ensure that you're getting the best deal available for your specific travel needs and preferences. Additionally, eligibility requirements should be reviewed carefully to determine if you qualify for the discounts offered.

Date of experience: December 7, 2023
Viet Nam
1 review
0 helpful votes
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Hassle-Free Travel for Students
May 25, 2023

I have had positive experiences with StudentUniverse, particularly students who are looking for affordable travel options. The website is often praised for its user-friendly interface, making it easy to search and book flights, hotels, and other travel arrangements. The platform offers exclusive discounts and deals specifically tailored for students, helping them save money on their travel expenses.

Date of experience: May 25, 2023
Taylor T. StudentUniverse Rep
over a year old

Hi Hieu, thank you so much for the generous review! You totally get us! Please check your inbox as we prepared a surprise for you. Enjoy the trip!

Illinois
3 reviews
10 helpful votes
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All Good
October 6, 2019

Sent on card details and they confirmed my flight. Very good response time and customer service, all things considered. It's really annoying having to give such details to the card and commercial companies though, but not really anyone's fault I guess. Just SOP.

"I paid for my ticket. They could not process due to some card match issue. The same card details that I use everywhere else with no problem. What a bunch of morons. I now have to wait 10 days for the refund" (Initial Review)

Date of experience: October 6, 2019
Rachel B. StudentUniverse Rep
over a year old

Hi there, We do apologize for the inconvenience. However, we care about our customer's security and safety—if we are unable to match the details provided and/or receive the appropriate documents from the customer, then we will be unable to confirm the flight booking. If there's anything else we can to help. Please let us know.

California
1 review
3 helpful votes
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Saved Me Hundreds
April 27, 2020

I booked a roundtrip flight on here for my study abroad trip to Dublin. This was my first time using this website. It saved me over $600 compared to other booking sites. Everything went smoothly, I had no issues. The airline rescheduled my flight twice and Student Universe was quick to inform me and offer changes if necessary. I was so impressed with my experience I had my brother book his trip to visit me on Student Universe.

Date of experience: April 26, 2020
Rachel B. StudentUniverse Rep
over a year old

Thanks for the review! We're glad we were able to help you save so much! :)

Washington
1 review
3 helpful votes
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Excellent prices, confusing payments
December 6, 2023

Love, love, LOVE the prices that are available on this site, especially as a recent graduate with limited income.
I had the cost withdrawn from my account, but immediately put back into it. This procedure has made me wary of spending any money for the past two weeks because I am unsure if the payment will come out of my account again.

Date of experience: December 6, 2023
Ohio
2 reviews
0 helpful votes
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You Don't Get Your Tickets Right Away
April 12, 2023

I love how cheap the fare is, however, not getting my tickets right away does not sit well with me. It actually brings up a lot of anxiety. They don't tell you until after you book that it can take up to a week for you to get your tickets. I'm really hoping this doesn't backfire...

Date of experience: March 13, 2023
Washington
1 review
0 helpful votes
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Good
September 26, 2024

Good service. Need more improvement and more discounts for students.

Date of experience: September 16, 2024